The Unix Nerd's Domain

BMW Good Servicing Guide



Time to expose the folk you'd not trust to work on an old Fiesta and praise those who love your M3 even more than you do! Views expessed here are not necessarily those of The Nerd himself so don't sue me if you don't like what you read.

A joy to deal with and good value.
Good but not perfect or maybe a bit expensive
Average.
Either poor work or very expensive.
Avoid like the plague.
Call trading standards!

London and Southern England

Name Rating Area Comments
Cooper Reading
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Reading BMW Dealer so on the expensive side but I've always been satisfied with work. Have tried a number of dealers over past 10 years but found Coopers the best in the area.

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Our boot was not closing and we thought we needed a new lock. all it needed was a push in the right direction to reach the clip to lock. Would have bought a new lock. Highly reccommended.

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I took my bmw 318i (3 years old) to have its air con and a squeeky window repaired. A month later both parts are faulty again. The garage is charging me the full price again! I am horrified that I have already spent 250 with them and they are expecting the same again!

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Very unhappy this dealer handles my request. First, they tried to charge me for what is covered by the insurance, second - I can't get my money back they've charged me (1 month already). Their managers (service dpt.) never called back as promised. Wouldn't advise anyone to go there.

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My 325 came back with oil cooler line finger tight and then my M5 went in for new steering column after some thief drilled the door and came back with the steering wheel securing nut loose!!

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Customer service? What customer service? It felt like it was really too much trouble for them to work on an older car(1995 530i).

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Very courteous reception staff, alas, hopelessly let down by service department, who neither know much about older cars, or care how they treat customers with older cars. They are also not good value for money!

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Had non-running car recovered to Coopers Reading when I broke down on the M4. They lived up to their local reputation - won't answer the phone and zero communication. After several days of non-returned calls and broken promises I ended up having to go to place in person to find out what was happening with my car, only to be told it was done and waiting for collection. Over £50 for replacing a fuse wasn't amusing but I should have been able to solve it myself.

They appear to be far too busy, under-staffed and squashed for space which is more defensible than just bad customer service, but the result is the same - I won't use them again because it's too much like hard work.

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Customer handling leads LOADS to be desired. 3 visits, over 5 hours in total spent collecting car waiting for them. Attmpted to overcharge (10l of oil in a car that uses 5!)

Not good. Didn't fix the problem either!

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Awful!!!! Three visits and £800 later they still dont know whats wrong with my BMW 318Ti R reg, and offer no answer other than there are three more things that could be wrong with my engine costing about £1000, to get it all done. A COMPLETE JOKE!!!

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Have ordered parts for my 2001 3-coupe several times, but parts never arrive and when eventually get through to parts department they have no record of parts being ordered! - good at selling cars - Useless at customer service!!

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After using Cooper Reading for fiveyears I finally gave up in absolute exasperation! My car (528i Sport) was serviced by them from new because they were local, and it was on lease, so cost was no issue to me! I purchased the car at the end of three year lease but kept paying for BMW's daylight-robbery warranty (OK, robbery with a smile and superb service!). But finally after an argument in which Cooper Reading wanted to literally hacksaw off my allow wheels because the nuts were too tight (I kid you not!) I resigned myself to finding an alternative.

I asked a friend who has an ageing but good condition 328 and he recommended K&M Auto-Technik. See separate review. Suffice to say that Cooper Reading would now have to pay me to touch my car. They take forever to answer the phone - 30 mins holding to book a service was not unusual - but the front desk staff are very polite. Charges are typically astronomical.

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30/01/06: calling to book is hopeless - left on hold for ages, never call back when promised, car often not ready when promised.

Took my 18 month old 5 series in for them to test intermittent uneven running. Hard to reproduce but all they could suggest was that I bring the car in when it next happened. As the problem comes and goes this is not going to be easy.

For the next service I used Sytner at High Wycombe who collected and retrned the car on time. I justmentioned to the collection driver that I had a problem with lumpy tickover from time to time and they phone to tell me that the problem was a duff injector which was replaced under warranty. Fuel consumption improved from 40 mpg to 43 mpg. Only one small issue which as that incorrect mileage was entered in service booklet. Think I'l continue to use them.

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04/03/06: Came back from Scotland ok next day car was running uneven on tickover took it to Coopers

My valve burnt out on number 4 cylinder, the head they said was warped so had to be skimmed. £2,301.17p Oh yes and that included 3 sidelight bulbs all lights where working before taking car in I found 3 a odd figure. Asked them to replace or advise about any thing else that looked worn while head was off totaly ignored me.

Engine does sound and run ok now I do over 200 mile a week. Is it just me or does any one else find that repair expensive ? Had courtesy car for 2 weeks no charge.

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12/04/06: Took Airbag light problem in to Coopers Friday lunchtime (admittedly without appointment - light had only just come on); they took over 2hours ("while you wait") to diagnose and reset and charged £45 for the 4minutes (their time sheet) it eventually took! See Clifton Motors report. Only good bit was a free cup of coffee supplied promptly, but won't be visiting again.

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24/04/06: My first BMW, Big mistake taking it to Coopers BMW in Reading.When i got my car back it had been driven over 60 miles. BMW advised me that this did not happen. strange that my petrol tank which was filled the night before with 58liters of petrol was able to hold another 8 liters after my service. the petrol tank is only 60liters, so where did the petrol go? or did my tank expand by 6 liters? also my mileage reading showed 60 miles extra. BMW state that my sensor has become faulty, but it seems that BMW use customer Vehicles for their own use. Customer service not good. Should have stayed with VW.

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04/06/06: Expensive average service car returned with a broken indicator that apparently was noticed before the service but not mentioned to me until it fell off within 50 meters of the garage. I had to wait over an hour for it be fixed and pay the labour.

Wear Jeans and you won't be offered a coffee in reception. Much preferred Altwood in Maidenhead.

Bare minimum dealer. Atmosphere like Wall Street in the 80's. Car returned clean though!

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01/09/06: Called in at the garage to get prices for servicing my 93 plate 525i Touring as the Inspection 2 was looming. £275 sir they said. We reduce the servicing costs on all cars over 5 years of age. Does that cover everything listed in the service book? Yes sir. Can't be bad I thought, and promptly booked the car in. The big day arrives and I take the old beast in for its service as they dont collect.We'll call you when its finished they said, so I Picked up my courtesy car and went to work. No phone call by 16:30, so I called them. Oh yes sir, its been ready for hours!! Arrive at Coopers at about 17:00. That'll be £375 please sir. Pardon? £375 please sir. But you said it would be £275.. Ah yes..but the gearbox and rear axle oil is extra....£100 extra? Not easy to change sir, and it was badly needed!

So, my advise is be very careful if you take an older car in for servicing here. Personaly I'll be looking for another garage/dealer in the future.

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20/06/07: Excellent garage, very helpful staff, take an interest in the vehicle. Always valet the vehicle, leaving it very clean, inside and out (including the boot, if it is cleared out!). Expensive, but worth it overall.

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26/06/07: Bought my 3rd E38, wanted to get inspection 2, so called around for quotes, Cooper Reading came in cheapest. Took car in, only to be told that brake fluid and coolant would be extra, other dealers and independents had included this on their quote. Asked to see Manager, after sales manager came out clearly itching for a fight, very patronising, admitted they should have asked if brake fluid and coolant needed replacing, and quoted accordingly, offered a 'free valet'.

Wasted my morning, I'm not paying £560 for a service which they quoted £355 for, and which Prestigecarservicing quoted £379 for.

Worst thing was the arrogant approach by the staff, which seems to be a very common theme when dealing with a main dealer over an older car.

Things have not improved since lodging a complaint with BMW UK, customer services seem to be a joke within this organisation, however I would suggest that everybody complains to BMW UK when they get bad dealer service, and maybe they'll start to take it seriously.

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23/10/08: Arrogant, condescending bunch of thieves when it comes to servicing. Especially when it's a woman customer. I put my car in for an admittedly late service, and was then told I'd been "a bit naughty" by leaving it so long. excuse me??? I later received a call at 3pm telling me they "had to keep the car for another day" as they'd discovered so many problems that they had to deal with straightaway and oh, that was going to cost £1800!! Pardon me? Oh well madam we can offer you a loan car for the day if required (strange that, whenever in the past I have asked for one, it's not been possible). I asked them to list the problems they'd found and got them to do the "essential" items and asked them to give me a print out of what else they thought needed doing so I could collect that along with the car at 5pm. Got there at 5. Waited till car was ready at 5.40pm. Was offered a coffee. The guy dealing with my car came out with the bill, which Ipaid. I said, where's th! e print out of the other stuff? Oh madam, i cant give you a print out but have a hand written list here from the mechanic. I'll have to go through that with you outside... (why??? WAs unable to tell me...). Have been so cross i've been unable to actually complain yet! needless to say, am taking my car to David Hearn's for his view next week...

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23/06/10: Just had my BMW 320 serviced by Coopers of Reading - Great team, who are very efficient and helpful. Mark, who is charge of servicing provided very clear and concise information. The price is reasonable and I can't fault them in any way.

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27/01/11: I bought my Mini Cooper s from Coopers at the begining of last year BIG MISTAKE!!!!!!!!!!! When I bought the car the team were cocky but seemed nice. As soon as I got the car home and the problems started they changed, they are the true meaning of a wolf in sheeps clothing. When I got the car home I noticed a lot of faults such as damaged interior finishings and split wiperblades. I was concerned these things had been missed but put it down to one of those things. Also the car seemed to pull severely to the left so I phoned Coopers and had to fight for them to even look at the car as they kept telling me that there was nothing wrong with the car. Eventually I managed to get them to agree to look at the car though I had to wait 1 week. The mechanic test drove the car, said he thaught it was fine but advised that I have the wheels balanced. This involved me bringing the car back to Reading again and this time I had to leave the car with them and have a hire car. 1 week later I picked my car up only to find nothing had improved. This time I asked my dad to check the ca! r over for me as he is a mechanic and I was starting to become concerned aboue Coopers judgement. My dad took the the wheel off and found a huge dent in the alloy wheel itself i was both furious and disgusted with Coopers as they had the wheels off only a few days earlier! Yet again I took the car back to Coopers, by this point I was starting to get anoyed as Reading is a 60m round trip for me and the traveling was costing me a small fortune. The garage took the car in to be checked over 1hour later the manager emerged pleased as punch stating they had found somthing and he wanted me to take a look. He had my car on a ramp and pointed out the dent acting like they had found it, even though I had told them about the dent when I booked the car in. He then tried blaming me for the damage claiming I had caused the damage and was rude and confrontational, he tried to use my age against me. In the end I had to phone my dad and ask him to speak to the manager, he offered to replace the alloy at no cost to me but I do not believe it would of happerned had my dad not of known what he was talking about. I thaught that would be the end of it and vowed to have no furthur dealings with Coopers. However when I took my car in for its service at another dealr it turned out my service book had not been filled in correctly and my car was not due a service at all. When I phoned Coopers to ask about this I spoke to the service manager who was ride throughout and the conversation ended with him putting the phone down on me, hardly professional. It later turned out he had doen exactly the same when the garage where I had taken my car for service had tried to discuss the matter with him. I still to this day regret the day I ever bought a car from Coopers of Reading I have even complained to Mini and have just been told that Coopers will contact me. I am still waiting for any form of contact or apolagy I cannot see how this garage still has a mini franchise shocking - avoid them like the plague!!

Coopers Tunbridge Wells 28/10/08: Very good service but it comes at a price. That said they didn't charge a thing for spending an hour or so checking the rear suspension on my 330Ci outside of warranty, which was nice.
David Hearn Motor Engineers Reading 30/01/07: David Hearn, has been looking after all my cars for a number of years. I bought a BMW 330i se and took it along to David when it developed a noise from the engine he diagnosed

the water pump bearing and rectifed the fault. Some months later when the service was nearly due engine power did not seem as good as it should be. Booked the car in for a service 2 with David, advised of all the problems, david checked the ECU at service and advised of fault codes, cleared them and re checked after test drive. I also had a spark plug that was corroded into the cylinder head, David managed to remove this wouthout having to helicoil, the engine power is now better than ever and car drives so much better after the service.

If you have a BMW and are looking for a garage that is non franchise for a resonable service, I recommend that you try David Hearn.

Scotthall BMW Cambridge High standard of work,but dealer prices. Good customer care, regular work up-dates by phone.
Elms Cambridge
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Cambridge BMW X5. They charged £500 after we we put £10 of petrol in the diesel car. Have had to return the car 6 times to date to get fuel gauge working. Still not working. Assistant manager out of his depth. Service calls rarely returned. Shambles of a place. Don't go there.

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21/05/06: A joke of a garage - they have had my car five times (maybe I am the fool for letting them have it!) to fix a central locking problem. Car won't open when the weather is hot - only door will open is drivers with key - rest remained sealed shut - therefore car is effectively now a 1 seater! For over 8 mnths they have tried to fix it - always guaranteeing the best service and it still does not work and I have spent hundreds! I am returning tomorrow to demand a full refund or I go to the press!

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31/07/06: If you want a main dealer that really knows how to charge whilst offering nothing in the way of customer service this is your chance. They do get the job done eventually as you might expect at £180 + vat per hour for labour but you will have to persevere to even get them to answer the phone when you call.... good luck with being put through to the service department.

Save yourself the agro and call Scothall instead.

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24/08/07: Elms treats me as if I'm taking in an E60 M5 even though I actually give them a 10 year-old E36 M3 Evo. The hourly labour charge looks ridiculous, but I have found that they complete work in no time and labour seems to be charged in 10-minute chunks, so the final bills aren't as much as you might expect. They were even competitive with tyre prices.

I have twice taken my M3 to Elms for repair expecting an extortionate bill and been pleasantly surprised.

You may be interested in the service charges for the M3 Evo, which needs keeping in overnight to cool down for Ins I and II:

Oil: ~ £250 Ins I: ~ £750 Ins II: ~ £900

Note: Elms in Gt Shelford used to be Scotthall.

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08/01/09: I thought Elms service was OK initially, although outrageously expensive on labour (nearly £250 for an oil and filter change anyone?), but when posed with a task requiring a little thought they were totally at a loss to do much other than give me two large invoices and the wrong conclusion. Extremely weak diagnosis skills when faced with something that isn't immediately obvious. Elms failed to identify a part that routinely needs replacement about once every six years despite it being the subject of BMW service bulletins. I ultimately diagnosed and repaired it myself in an hour for £35 using information available on the web but not until after Elms' failure had already caused expensive secondary damage. Their written response was to deny all responsibility for their own actions and the Dealership Principal advised me, very politely, that my only hope of getting any satisfaction was to take them to court. If you want to pay well into three figures per hour to have a student on summer holiday briefly scratch their head over your car's problem then reach the wrong answer, but have a shiny front office full of expensive suits and free coffee, Elms is your place. Patronisingly obsequious until they realise you're not buying their line of nonsense, rapidly switching to defensive, unhelpful, dismissive, arogant and superficial. Avoid completely unless you actually enjoy being smarmed over, charged a lot of money for nothing, then discarded.

Elms Bedrord Bedford 10/01/08: Very nice to deal with, oil service and new remote key supplied and programmed, just over £300, the key was cheaper to buy and program than one for a focus. they have now given me the 4 year plus servicing memebership with an inspection 2 costing £275, very pleased with all aspects of this dealer.

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09/11/09: Just bought a secondhand BMW and found out I needed to change leaking tyre for spare. Where's the special wheel nut remover said (excellent but will post later) ANO tyre seller who had offered to do it for nothing. No idea I needed one and proper one was missing. Needed to leave for Newcastle that day. Elms identified the exact special nut and said one would be here by morning and for less than £4!!! (expected lots more) Was too late for me and maintenance had no spare slots. Asked to borrow maintenances tool and they said no but as they had no need of it I could buy it (good condition) and they would replace themselves. Service I diddn't expect from BMW as poor experience in past. Went back to tyre place and still swopped tyres for free! Gave them a fiver.

Elms Stanstead 21/09/07: Desperately poor at diagnosing faults, and always seemed to want to choose the diagnosis that involved spending the most money.

Took three or more visits each to resolve fuel leak from engine and faulty washer pump. Tried to deny there was fuel leak until I took the head mechanic outside and showed him the fuel vapour coming off the engine...

Salesperson told us there was no noticeable difference in performance between 316 and 318, but - guess what - didn't have a 318 to sell at that point.

Used them for 10+ years from 1990 until 2000 but wouldn't ever bother again. Avoid unless desperate.

Scotthall BMW
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Eastleigh, Hampshire Keen to please on the surface... and you DO get a call from BMW a week or so after a service to see how you rated them. Pretty useless at diagnosis/repairs though and there is no follow up calls for this (more's the pity!). Couldn't fix my 5-series steering judder, or the foull smell from the aircon, despite repeated attempts. Car once came back with all tyres 6lb below normal pressure - and I didn't notice 'til I checked them after 100 miles! In shrt, ok for straightforward servicing - but not much else.

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Top notch bunch. Parts department know their onions and the service people are helpful, courtious and knowledgable. And bonus points for no-one ever referring to my car as "old", even at 10 years!

Service prices seem reasonable and, from what I've heard about some BMW dealers, relatively cheap!

Best experience. My '94 325 was in for a service and MoT. The service chap was going through the bill with me and noticed he hadn't billed for the MoT: "Never mind," was his succint comment. Most places would have been out with the biro before you knew it!

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VERY patchy.. Failed to correctly diagnose an overheating problem TWICE, high (service) staff turnover AND pricey. Despite being polite and reasonably efficient, they do give you the idea that they really only want to deal with the 'simple' things in life.

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Took my 4 year old 323 to them, for inspection 1. Did the job well and called me before they fitted new pads and brake discs on the front. Prices reasonable but had to remind them to give me the four plus discount on payment.

Scotthall BMW
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Chandler's Ford, Hampshire My beloved "52" plate 3 series convertible enters the Scotthall dealership in Hampshire with more faults than features. It comes out two days later alleged "fixed", soon apparent to me that non-existant brakes, missing trim on the hood, rattling exhaust/other parts haven't been touched. Back in again yesterday with no outlook on what the rattling under the car is...despite taking them out for a roadtest where they clearly heard the noise, it remains a mystery - wouldn't ask them to service my lawnmower!

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I enquired into some trim repair work required for my 52 plate Mini Cooper. Scotthall agreed to cover the repair under warranty, and this was confirmed on the job card before the car was repaired. Once they had completed the repair, they told me I owed £90, and that they wouldn't hand my car back without me paying up. How could they do this, hand me a bill once the repair was completed? They promised a warranty repair before the job was done.

I will never step foot in their facility again, and would advise caution if you wish to use them. Their after-sales service is awful.

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17/05/07: Inspection 2, all fluids & other work.

On arrival I was treated politely and professionally by Gary and his staff. I specifically asked for my car not to be valet washed ( my choice). Staff later took the time to clearly explain what had been done and to explain any later work recommendations. I was told that some minor additional work was recommended as carried out on second visit. Dealer kindly submitted an application for consideration under the BMW Goodwill scheme regarding historic but repeated mirror issue as later sorted on a “whilst I waited” basis. For information I was also told that cars aged 6 years or older now attract a “6 Plus” discounted labour rate (50% cheaper than that of new cars) , of just £56.04 per hour plus vat. He told me this hourly rate included M powered cars ! Oil was quoted at £8 per litre, (£10.50 for M cars which attract the same discounted labour rate).

I am not a great fan of main dealer experiences but overall I would comment that Scothall is a busy dealership with polite staff, good service & prices lower than some other quoted. Highly recommended from me on this occasion but should this changed for any reason in the future I will politely but happily say it exactly as it is.

Scotthall BMW Finchley, North London Sold me an 02 330Ci Conv. Which basically fell apart over the following 6 months. Was in Cooper's Banstead (who are excellent) 24 times in 6 months. Scotthall didn't care, refused to take the car back, even when pressured to do so by BMW GB. They don't return phone calls. The car needed new brakes and tyres within a week of collecting it, and I had to threaten the Sales Manager with physical violence before he agreed to cover half the cost of the brakes.

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10/03/07: Useless is not a word enought: oil service at 140 pounds to found out they charge me, reset the car computer, kept the car 2 days and when i check the next day the oil was all black. after complaining a lot they took back the car to check and denied any wrongdoing, funny thing was after the oil was all clear. LIAR

Scotthall Ruislip North West Londonn (same as above?) 06/04/06: My 1999 BMW 328 car went in for a brake fluid change three weeks ago. On the way back home a couple of miles away I discovered that the car was pulling towards one side. Thought nothing of it, thinking wheel or tracking problem. Next day after investigation that the calliper had siezed. Scotthall Ruislip said that it was a coincidence and that they don't test the brakes even after a complete brake fluid change. BMW Customer Service asked Scotthall Ruislip at least 5 times times to call me about how to get my car back on the road. I was left without transport for a week and sent multiple Emails, leaving messages twice a day.

I have not heard from them since they initially said that the problem was already there and to bring the car back in where they will verify if the condition pre-existed or was a result of their work. I wanted clarification of how they would determine if that was the case and if I could quote him word for word.

I would have noticed in the 30 miles from work to the garage in stop-start traffic and when they were bleeding the brakes they should have noticed when or faing that, refilling the fluid. Sounds of deliberate tampering or at the least negligence to increase revenue from servicing.

Haven't heard from BMW Customer service or Scotthall's John North Rob Emerson or Jardine Motors (Owners of the BMW Franchise), so concluded that they don't care about cars older than 4 years as their main revenue comes from company cars, where the owners don't complain as typically their leasing companies pay for the "extra" work beyond the normal servicing.

I had the damage rectified by a local independant garage and yes, they tested that the brakes worked. I will do my research and find an independant BMW specialist next time...the things we have to do to have the correct stamps in the servicing book!!!!. One good remark is that they did a good job of washing the car.

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22/05/06: Responsive to customers and friendly. Have problems with one particular customer advisor - he quotes too high and gives always the most expensive options. Other advisors don't.

One time he called me from his personal mobile to offer me alternative quotes from outside scotthall.

Lately, I was having problem with right rear shock (rattling)- they quoted me for replacing both left & right - unfair and immoral. Looking to move away to independent specialist.

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10/06/06: Appalling service bordering on criminal. Work billed for, that I am now very sure did not take place. Avoid at all costs.

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07/03/07: Sat on my car for 2 weeks once I had agreed price for Inspection 2, belts, and a handful of other items. They then asked me to collect it when they found they could not rip me off for shocks and disks all round. I wanted to keep full BM history on what is a 22 year old car with only 42k miles, but after going through this experience you would need to pay me to go to a BMW Dealer.

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01/04/09: Bought a 325i in March from a dealership thinking that because I paid I premium I'd get good aftercare service. Picked up the car and it had the service light on, despite encouragement from the salesperson that the service had been completed (even though it wasn't in the book!) it took three weeks for the car to finally go in to Ruislip. They did wash the car tough I doubt with the recommended BMW shampoo for paint protection the book has still not been stamped. Will be dropping by next weekend to get the stamp as it's on their systems and I'd like evidence. Very strange practices where the service was done in Chester Road but the light was removed in Ruislip. So who's responsible for stamping the service book!?

Scotthall Hampshire
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Southampton, Hampshire Simply the best BMW dealership I have ever been to (and I have been to a few). I first went to them when I had a high mileage E36 325tds. I was treated extremely well by the service staff. A year later I was back, but this time it was to buy a car from them. The sales staff were polite, professional and extremely helpful. I have taken my car in for minor niggles (handbrake becoming loose, headlamp cover misting, seat back becoming loose). ALL were repaired under warranty and while I waited. I live 80 miles away from the dealership and will always go back to them.

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31/05/07: Overpriced as you would expect from BMW dealer - good customer service when booking and havr the usual dealer facilities of rest area/drinks etc but v poor customer service after the car was done and bill paid!

Am looking for an independent specialist in Southampton - I undestand there is Bartley and Brystone - what have others experienced at these??

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10/04/09: smarmy sales pitch went on forever-but different story when submiting a defect-namely wheel hub paint rustingand brake housing corosion on a 7 month old 118d. was told its a known fault but not under warranty,and could pay for rectification. what a lousy dealership, and never again for me, not even for servicing.

Hampshire Car Sales Southampton, Hampshire 31/01/09: Complete tossers, fitted non BMW brake pads on my X5 without telling me, did not fix the panaromic sun-roof and finally, despite them resetting the runflat indicator, it kept on reappearing. Poor service, amazingly bad customer handling, refused to fix the problenms and did everything not to take calls or avoid emails. They sell used cars - avoid them by a mile!!! The sales manager (Jim) is a classic used car salesman, out to get your money by duping you.
Brystone BMW Southampton Southampton, Hampshire 06/11/10: First class service and knowledgeable and courteous staff - what a nice change! No grunting down the phone, or talking to me as though they were doing me a favour by repairing my car and taking my money! They may not blow their own trumpet like others in the area but they are the best independent in the area - having tried the others over the past few years I speak from experience.
Bartley BMW Totton, Southampton, Hampshire 21/01/06: Independent BMW specialist- What can I say? Fantastic service and knowledge. Every BMW I've had has been to Bartley BMW, and I've had a thew in my time! Good service and quality of service and alot less cost that main dealer.

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29/07/06: OCT 05 Had my car serviced there whilst on a course. Brilliant service, good value and honest competent owner managed Specialist BMW Business. Just wished I lived nearer.

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22/08/06: Took my 5 series for Inspection 2, Oil and collant service - The job was completed on time, all ofthe other issues ere dealt with, and the total bill was half that of a main dealer. Subsequently I have had other jobs completed whilst I have waited, and the service and quality of work has been absolutly first class. If you have a BMW, and are in the area - Please go there!!!!

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01/08/06: Phoned to book for a new exhuast to be fitted, the guy said 'let us have a look before you spend lots of money'. Took it in and it was only a bracket, cost next to nothing. Honest guys - worth the drive.

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07/01/07: Fabulous service, stuck to the fixed price service quote, called me before doing the extra wpork required to get the car through an MOT. Call when my car was ready to collect.Helpful explanation in plain English when I collected my car by the machanic who had worked on the car.

Cant fault BARTLEY at all - will be using them in future - shame they only do BMWs really!!

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31/05/07: Really impressed. Busy but very courtious and efficient. Stuck to agreed price, reported various other work required that had been missed by BMW dealer recently - not pressured into getting the jobs deon. Honest useful advice. Will def use again.

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27/07/10: Have used them for ten years, with no problems whatsoever. They know just what they are doing, keep to their price quote and car is ready on time. Thoroughly recommended.

Hampshire Cars Basingstoke I am very impressed with recent repairs to my E36 323i Coupe. I noticed it was losing coolant, phoned them for help and they colleted my car in less than an hour. A new radiator was fitted and the car was spotlessly cleaned, inside and out.

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I was impressed with this authorised workshop. The technicians really do come across as very professional and the booking in staff are well spoken. Had my E36 trailing arm bushes replaced. The car was collected and delivered repaired and clean. Paid over the phone and even got a huge discount on the labour for being a first time customer. Its a shame the main dealers arent as good.

Keylink
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Basingstoke On my E30 they changed out the lock barrels in the doors. Took a bit longer than anticipated but I was a bu##er of a job and I was looked after and they charged me what they quoted! Great!

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18/02/09: Friendly and pretty cheap.

Seemed to do a good job at the time including cam chain check and adjustment - but at the next service (elsewhere) 6 months / 3000 miles later, all the cam chain cover bolts were found to be only finger tight and all the cam chain bearings were completely shot.

Can't prove that they didn't do a good job - but it doesn't inspire confidence.

Victoria, Bromley
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Bromley, Kent Mixed bag. Bought my car from them and was impressed during handover. However, recent Oil Service was deeply unimpressive; forgot to stamp service book, chipped instrument panel and was kept waiting & waiting.

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Never Again! I brought my 3-series there because i had en electrical problem with my climate control, a problem with my clutch and my airco wasn't working anymore.

They plugged the computer on and it reported "problem with the climate control" and they had a look and their conclusion was "a new climate control panel" for £200 + £150 labour = £350. Yet after searching on the internet, i found a common fault with E36 and re-soldered a thermistor on the control panel and it's now fixed - price £0.15.

Second problem - the aircon - they told me it needed regassing - £200 + labour. After I fixed the climate control panel, the airco worked fine again!!!

3-rd problem the gearbox, they told me it was unrepairable and quoted me £2000 for a new gearbox. however, the gearbox problem is only in 2nd gear and i had a second opinion from a gearbox specialist they told me they can repair it for 300.

Man - I paid £125 for the diagnostics report (read: the 5-minute computer test and 5 minute typing a report). They wanted to charge me £2600 in total to REPLACE all faulty components, obviously the car is not even worth £5k anymore I think they are a rip-off and can't be bothered to look into detail too much.

Also i had my inspection 1 done there, and after a month i found a rusty exhaust-pipe holder that snapped off - how can they overlook this???

Never and Never again!!!

Whitehouse Bromley BMW (formerly Victoria)
SEE ABOVE
Bromley, Kent 29/07/06: I can't think of a single good thing to write about this dealership! Problems as follows:

1) Useless repair company; performed off-site in Peckham; awful paintwork; unfitted parts; lost parts!

2) Expensive

3) Do not return calls

4) WANTED TO CHARGE ME £20 TO DRILL ONE (YES, ONE) NUMBER PLATE HOLE. THIS WAS DESPITE ME PURCHASING A NEW CAR FROM THEM ONLY 2 WEEKS PRIOR. HAD TO COMPLAIN TO WHITEHOUSE GROUP TO MAKE PROGRESS.

5) TINY PREMISES, WITH ALMOST NO CUSTOMER-PARKING.

6) 0870-We'll-Rip-U-Off Phone Number

Oh, and the only good sales-advisor (Mr. A. Lombardi) has now moved-on to a different dealership.

Despite them being my local stealer (5mins drive), I go to Battersea BMW!

Synter / Cooper Harold Wood
and
Essex Excellent service from main dealer. Special rates for older cars. Friendly staff knowledgeable on older BMWs. Sexy girl at the main desk a bonus!

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From new replaced suspension within six weeks. Two weeks later same again though "engineer" could find no fault. Has got progressively worse now 4 years on extended warranty does not cover faulty suspension that they couldn't find under warranty. Very expensive for the basic items also. Can't give me an answer over phone as to cost of service but will be itemised when i collect and pay for vehicle. Not prepared to listen to complaint or reasoning. Sorry just very bad service.

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29/07/06: got my car back today after a basic safty check/brake fluid change and radiator flush, came back with radiator light on, leaking oil from under car the safety check should have shown up a big chunk missing from one side walls of the front tyre (great safety check!!!) and all for the small price of £224.00 (not bad eh considering had nothing wrong with it when it went in). will not be using again

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29/03/07: Car came back from service after driving a few miles noticed fumes car running unevenly. Opened bonnet oil everywhere, bmw technicians had not put the oil cap back on following the oil change!

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31/12/10: Appalling experience!

They charged me £600+ for servicing, but a subsequent inspection by an independent specialist cast grave doubts whether at least 2 of the invoiced items were even supplied and fitted!

Sytner's handling of my enquiry was evasive and fundamentally dismissive. Full details at www.ea5t.co.uk

D H Auto Services Harlow, Essex 23/12/10: Useless, Dave will rip you off with fake repairs and then falsify documentation and service histories. He will also steal petrol from your car and use your car for personal business, as mileages will also be higher than you expect from test drives. He also tampers with mileage and has in the past taken money from customers cars. Thief at work !!!!!!!!!! Beware !!!!!!!!
SVS Services, Specialist Vehicle Services (aka Car Doctor) Hornchurch, Essex Thief at work, be wary of this criminal trying to rip you off, Dave Harvey, from Hornchurch, he will steal all your items from your car and then steal your wife !!!!!!!!!!!!!!!
Sytner City (Stratford)
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East London Shocking !. I took my car in for the SMG recall and within 12 mile of leaving the garage had various arning lights on, ended up spending 3 hrs on the side of the M11 as my alternator blew. Since still have not recieved apology and have also lost part of my toolkit on previous visist, still waiting to get that cleared up, they DO NOT get back to you when promised and are impossible to get hold of in the 1st place - DO NOT GO

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Average - I'd like to feel I was getting a personalised service but didn't. A call to let me know the state of play didn't come on teh day I expected and I had to chase to get an update. Inspection 2 carried out as I would expect. Car cleaned. OK.. Nothing too wrong, nothing too right. Is 3/5 stars average or 2/5? MMmm.. need to get the half star added in.

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27/04/06: My 728 was in for minor body damage repair. It took them over 2 months (!) and it had to go back in 3-4 times to sort out loads of problems like: the door they repaired couldn't close, electric faults with most of the rear lights, electric boot didn't work anymore, the seat belt was put back in wrong, the car was filthy and so on... Basically most of the bits they had touched had new faults. Have still not received any official apology or compensation. Worst garage ever!

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13/06/06: Took my 2003 M3 in for 1st main service, hard work to get anyone on the phone, paid nearly £1000 for service only the car to be filthy when I collected, hand break had not been adjusted, also advised that car was on recall for bottom end bearings, that was two weeks ago, work was done, just watched my car being taken away on a low loader as my garage floor is now covered in oil from leaks, not impressed!!

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29/07/06: hmm, posted the last comment about oil leak after bottom end work, drove my M3 for no less than 60 miles and the engine mgmt light is stairing at me to say something is wrong, 2yrs of happy motoring and reliability and one service has killed this, going back tomorrow for the 2nd time in two weeks. The biggest cheek was that they said that if the car broke down on the way there I would have to pay for recovery vehicle! use this garage at your peril!!

Black Cat Motors Stratford on Avon 14/06/11: ABSOLUTELY SUBERB!! Came out to me in the middle of the night when car cut out - towtruck there in 15mins - sorted me a courtesy car for the night and fixed next day. True gentlemen, honest and they have a workshop you just have to see - amazing decorations and memorabilia everywhere. 5 stars and more!!!! JUST SUPER.
J and D Vehicles
High Wycombe John Yeats is ex BMW mechanic who left because of the poor quality of workmanship BMW were providing. The workmanship is always first class. He will only do what's needed and is always willing to advise. His knowledge seems second to none and he's a really approachable guy

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Saw the posting above for J&D. It's all true. Brilliant workmanship,very knowledgable . Excellent value for money too - definitely will use them again.

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At last, A company in the UK that provides good service, infact exceptional service. I called him on Saturday morning to replace my starter motor, he did the job the very same day without any hassle and very inexpensive, everyone else was quoting me ridiculous amounts and at best a few weeks later, John is extremely knowledgeable and very helpful in all matters I chatted to him about the BMW. I would recommend him everytime for all BMW matters, why would anyone go to the BMW dealers when you can get this level of quality service at a third of the price.

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used for an inspection 1 on my 2.8 Z3 due to a previous recommend on this site, excellent service, polite, know their stuff, would happily drive from Islington to them in future, highly recommended

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Fantastic service. Had a pregnant wife whom he made time to fix broken ignition for. Not expensive and very friendly. I live in north london but will travel to them every time.

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I had all the brakes changed on my 728 by John and his team. They did this on a Saturday. John most importantly, knew his stuff, did the work in front of me and was a nice bloke, someone you'd have a beer with. It was a 160 mile round trip for me, won't being going anywhere else from now on.

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John is a star. I read the comments above and geve him a try from London. He straight away gave me a diagnosis on my 318i SI and repaired it while I waited at a cost less than what was quoted for diagonistic by the Main Dealer. I will always take my car to him.

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Don't be put off by the look of the place .... they are exceptionally competent, helpful, honest and inexpensive. I'll be using them for all future work on my 6 year old 740i.

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Discovered by browsing these pages, impressed by the North London Day tripper (as I am too) and I can understand it completely. Competant, affable, sensible and helpful. Recommended. Beware the loan car -you can grow spuds in it!

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12/02/06: Brilliant! You tend to assume that this level of service doesn't exist anymore. John and Mark are fantastic, good value, helpful, friendly, all jobs done on time and they know their stuff. I take my 635 to them from South London. Well worth a trip for service this good. Surely unbeatable!

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07/04/06: Took my 2001 530 to them for Inspection 1. Fantastic service, very reasonable prices. Will never use a main dealer again!

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03/07/06: In desparate need to have my brake pads on my 3 series e36 looked at after the indicator came up. Had no idea whether front or rear or both. After being fobbed off by sharp suited school kids that work for BMW main dealers I tried J&D after reading comments on this site.

Put it this way, if you have a BMW and can make it to John in High Wycombe then ur life is simple. I called him at 7.40am on the off chance I could leave a voicemail, but instead i got John who booked my car in the same day!

Superb service and VALUE! BMW main dealers need to send their cars to J&D who know what to do with them. WARNING! BMW MAIN DEALERS BEWARE YOUR DAYS ARE NUMBERED!

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TOOK MY E36 TO HIM & HE SORTED OUT MY PROBLEMS THAT S.JAMES BMW COULD NOT FIND. I HIGHLY RECOMMEND J & D MOTORS.

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14/02/06:After using many so called BMW Specialists I have arrived at the true professional. John has worked on my car on a few occassions and the quality of workmanship is superb. He has a keen focus on customer care which reflects in his competitive and fair pricing.

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15/06/07: Took my 2001 M3 to John after a massive quote from BMW of over 3 grand. He was very helpful and managed to get the part i required and fitted it at a much reduced price and the car was ready in 2 days with the added bonus of the eventual cost being less than he originally quoted. His can do attitude and professionalism ment i decided to service the car with him as well, getting this done by someone other than a BMW dealer would never crossed my mind before. He was not intimidated by taking on such major work on such a high performance car. Highly recommended.

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06/07/07: Another five stars for J & D! (E34 540i touring). Fitted new front driver door inc re-spray, which also took out a nasty keying scratch on front wing, for less than half what I was being quoted in London.

Also replaced dampers resulting in the car handling like new, very impressed.

Very refreshing to find someone like John who is completley trustworthy, dilligent and very amiable, well worth the trip from London (train station 2 mins walk). I'll be going back for sure.

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29/07/06: My car had a problem whereby it would occasionally stall in hot weather at idle speed. Asked a BMW dealer to hook up their computer for the fault codes so that i can do the work myself. No chance you must book the car in for a service.

Anyhow went down to j & D on the basis of the above reviews and straight away the mechanic gets his diagnostic code reader and tells me Crank position sensor. Fantastic. I tried to offer him some money for this but he wouldn't take it. If any jobs i can't do myself arise, this is the place my car will be going.

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03/08/06: Brilliant Brilliant. My 10 year old 528 was diagnosed by BMW Cooper Reading and my local garage as having blown a head gasket after overheating and was either uneconomic to repair or would be at least £1,500.

After reading the reports on this web-site I got the car taken to J&D Vehicles. The result - a broken water pump impeller - cost about £120 parts and labour fitted.

Met Mark and John - very very friendly guys - would agree about not being put off by the look of the place - these guys are the real deal.

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13/10/06: I've used them for over two years. They've serviced my BMW 318 1999 and also replaced my thermostat. Very honest, pleasant staff. I will not bring my BMW to anyone else.

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13/10/06: John knows his staff about BMW's He is a real star... I have taken my 318i SI to him for 2 years and he has been very good at diagonistics. Best of all his prices are realy reasonable. As highlighted before, the only downside is the looks of the Garage itself... Please dont be put off by this... You will get a quality job done at very reasonable prices. Also very friendly team...

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23/12/06: Another unreserved recommendation for John and Mark at J&D Vehicle Repairs in High Wycombe. Took my E46 to them after being told that the Cam and Lambda sensors needed replacing, John opened the bonnet and within 2 seconds realised that it was just a blown breather tube and valve. Result? A bill of £100 instead of £300. These guys know their BMWs inside out, are honest as the day is long, and treat you like a real customer rather than a chequebook on legs. Superb.

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07/02/07: Impressed! After reading comments on this page i decided to give them a ring about my "window judder" on my E36 convertible. John himself answered the phone & set about helping me resolve this issue. Impressed.

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12/04/07: Visited J&D for an Oil service and front discs & pads on my 03 e39 530d touring. Great service, very friendly and honest. Agree with others not to be pit off by the state of the garage - judge them by the quality of their work and their prices - superb. Gavin.

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04/05/07: I have had my 328 for the last 2.5 years and have had BMW and local garages servicing the car. Took it to john who found all sorts of problems with the car including rear springs that were snapped, brake pads with no springs fitted, no evidence of gearbox and diff oil changes. John sorted these problems and others along with a complete inspection II and MOT all within the day. Extremely honest guys, will only do the work that needs doing and are full of sound advice. Going to see John increased my journey to work that day by 60 miles - worth every extra mile - my cars feels like its new again!

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16/10/07: O yeh BABY John & Mark did it again!.. Ever broken down on the M25 in Brentwood driving your precious E46 with no warning whatsoever? ..I HAVE! One phone call to John and hes diagnosed a faulty crank shaft exhauset sensor OVER THE PHONE! Had my car towed to John 24hrs later I was back on the road! barely felt a pinch in my pocket :) AA the 4th emergency service i dnt think so ..more like JD!

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25/10/07: I was tired of the cental london garages ripping me off when it came to servicing my 728i. I finally made the journey out to J & D and it was worth the effort. They were really professional in there work, and better than any BMW main garage I have used. There workshop is very close to a railway station which runs into London Marylebone. I highly recommend them and will use again.

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02/07/07: Great quality work, reasonable prices and friendly, knowledgable service - couldn't ask for more really. I travel from London and it's well worth the trip. They are very near a train station too which will get you to London in 45 minutes.

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14/11/07: John has been looking after my car (2001 e38 728i Sport, 80k miles) for the last couple of years, and does an excellent job. After years of Scotthall, Elms, Cooper, Stratsone, etc, it was a real pleasure to finally meet someone who new more about my car than me! He obviously has great affection both for the marque and individual cars, old and new. John also has the fantastic - and perhaps unique in the world of BMW - habit of actually taking the time to SHOW YOU the area and/or part of your car that is in need of attention and/or replacement. As others have mentioned, the place itself is not much to look at, but don't let that put you off - John's friendliness, honesty and integrity more than trump the flashiness of the various BMW dealers. Bottom line: even if his rates were the same as BMW's, I'd still take my car to him.

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29/11/07: An excellent job dome finding the cause of my Z3's cutting out problem that the useless team at Scotthall Ruislip could not, or probably did not want to find as under approved used car warranty. New throttle housing fitted at reasonable price and car as good as new. Will go to J & D again.

Comments above about the state of the works and location are correct, but staff and the dog are very friendly!! A tip for those collecting a car on a dark evening coming from the station - take a torch!! Its very dark on the industrial park.

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14/01/08: I live in France and have a 93 525 tds on which I am changing the head and needed some advice on torquing down the head. Just to say that they could not have been more helpful. The first guy that I spoke with told me his thoughts and then passed me on to another guy who checked up on the settings and gave me his advice. As others have said, they are extremely helpful which is rare in this day and age....

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28/01/08: J and D fixed it in one worth the trip. My E39 BMW 540 developed an intermittent ASC light then engine misfire, typically, first thing after which it would run O/K for miles. Local attempts to find a cause failed so I asked BMW Woods Odiham to diagnose. They suggested inlet manifold gasket leakage was the most probable cause. Not convinced I arranged for J & D to have a go and within hours Mark at J & D isolated the cause to be a faulty Mass Air Flow meter, Camshaft Sensor and one minor injector seal leak. Despite 147k this engine runs sweet again. Highly recommended.

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04/01/08: These guys deserve all the credit given on this site. Took my X5 to them for a problem others could not diagnose. A drive from North London but worth it, as now all is running fine. I am glad I found this site and would recommend them to anyone that want a good mecanic you can trust.

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25/04/08: Have taken my 530d here twice, both occasions have been dealt with quickly and efficiently. Would seriously recommend this garage to anyone in the london area. Saunderton railway station nearby so you can train it home if need be! Both times the work was completed for less than the amount quoted. Time was taken to explain what work was carried out and why, even offered recon parts if possible to reduce bill. Took really good care of my car and got it back up to as new spec.

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02/06/08: Great service - found them through this site. Very surprised at the difference between these guys and other garages. Don't be put off by the dog and location. Inspection 2 and other bit done for a very good rate - half some BMW main dealer prices. Close to station for Londoners. Will travel the 30 miles again.

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30/07/08: er acquiring a 2002 530i sport I needeed someone to iron out a few problems which was done without any fuss and bother - Will definately drive up from london for further work - if you want to pay for glossy corporate envoiroments at main dealers then so be it- if you want your car sorted then I can recommend these guys"

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09/09/08: I can only add to the comments above relating to J and D. Having read the comments here, I called them up for a lock replacement. Their quote was great, the work faultless and the guys really pleasant to deal with - John even waited late for me to get over there and came and picked me up from station. Cannot recommend enough. Old-fashioned top class service and friendliness.

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21/10/08: Just wanted to say that what fantastic people these are- went in for simple disc and pad change on my 330d sport, very efficient, great prices top people to deal with. Will absolutely return again. Scotthall BMW Stanmore- you thieving lazy scumbags.

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30/10/08: Took one of my trade BMW,s to the guys after it became hesitant througth the gears. They correctly identified the fault to be the camshaft sensor.After explaining how the system works, they replaced it, cleared the fault code, and she ran like a different car on the way home. Very helpful, would definately use them again.

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11/11/08: My “Final Stage Heat Resister” packed up last week on my E39 Sport; BMW Ruislip quoted £60 pounds for the part, £140 for an hours labour plus vat. Mark fitted an original BMW Heat Resister, in no more then 7 minutes….Cost £93 all in………now you do the maths.

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20/03/09: Found this website after my BMW 320i started having issues - first BMW and I'd not heard anything good aboout the local BMW garages. Took my car to John and broke-down enroute - called him to explain that the recovery company were running late and I didn't know how long they would be. John said he'd wait until I got there however long it took - now that's what I call customer service! Did a fantastic job of the repair in under 24 hours and at a fraction of the cost of the BMW garages. If you have a BMW, don't go anywhere else!

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07/05/09: i phoned John and explained what has been happening with my car and he said bring it down and he will have a look at it. I had taken it to many garages but no one seem to know what was wrong, John took it for a spin and checked it out and saved me a lot of time and money, excellent service. They changed the oil and now everything seems to be running fine..

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20/08/09: What a relief to finally find a garage that i trust 100% with my M3. These guys are a breath of fresh air. My M3 was finally cured of its vanos problem for a fraction of the main dealer price - well worth the trip from West London. Nothing is too much trouble for John and his team. I wouldn't even consider taking my car anywhere else.

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28/09/09: I have been taking my 3 series to john for the past 5 years & now i have moved to the essex coast , i still go to john for servicing & repairs even though it is a 200 mile round trip as they are reliable & good value for money .They always find time to fit me in .

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04/11/09: Excellent! Had the SES (service engine soon) light on my dashboard for about a month and after some extensive research, I came across J & D on this website. Being in High Wycombe, I was a little skeptical about taking my 318i all the way there on the basis of some good reviews, since I live in West London. Man I’m glad I did! They were extremely helpful, diagnosed the problem in 5 minutes, and ordered the part in that very same day. BMW parts are expensive, period! But J & D did everything speedily and professionally. I will definitely use them again and I’m already considering having my next service done by them.

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10/12/09: E39 530i handled terribly. Another local 'specialist' had diagnosed the problem. I went for a second opinion and the (correct)diagnosis was something entirely different. Excellent service even though it was a 2hr trip to get there. Most impressive was that the person who answers the phone was the person who fixes the car.

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28/06/10: I've used this garage on few occasions after the recommnedations on this site. I was told by another so called speciallist that my head gasket had gone on my E46, they said they would repair it at a very good price of £600(thier words!) John found a small leak at the seal on the engine block and the expansion tank was split, total including parts £120. I couldn't recommend J & D highly enough.

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13/09/10: 2000 BMW 318i touring. Also on the recommendation of this website - Went in there for a set a new front arm bushes, had to wait a bit since I didn't make an appointment, but he squeezed me in and had the parts in stock. Profesional and helpful, will going back there for everything else from now on.

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15/11/11: Great guys, John really knows his stuff, he's honest and fairly priced too. Don't be put off by the sight of the place, they're moving next door to a bigger and better outfit.

Ocean BMW
and
Falmouth Booked the car in, ten day wait. for a overheating problem. Then waited 2 weeks till I could collect it. Cost 800.00 for a new radiator. And I have still got the original problem!!

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Have used them on a number of occasions. The repairs manager was excellent and sorted my insurance company out for me when I was having problems with them. Only problem is that when you need them for simple repiars, there seems to be a two week waiting time - is this a good sign though?

Ocean Plymouth Plymouth, Devon One of the snottiest BMW dealerships around - second only to Chandlers in Brighton - and the reason why I didn't buy a BMW 320 Ci. Their motorcycle sales team are just as bad.

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Tried them twice. Enquired about the Z4 when it first came out. Wouldn't even return phone calls. Went to see them and they couldn't really care less...so bought a new Audi TT roadster instead!

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Have a Z3 2.8 and BMW 530d have used them but did not buy cars from them. Had to agree with snooty comments tried to book a test drive in M3 they did not want to know. Very expensive for repairs but did fix problems other garages would not tackle. Never any loan cars available always seem to look down the nose when older cars are presented for repair 1999 530d, took two attempts to fix intermittant windscreen operation I sugested try thr relay which fixed the problem

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14/04/10: Service dept have given me similarly unspectacular service. Booked in for stereo upgrade & intallation of iPod connections for my e90 325i auto. Given estimated that they would need car for 1 day - possibly 2. Heard nothing by end of 1st day so accepted they must need it for 2nd day. Phoned at 4pm on 2nd day to check car was ready for collection only to be told they would need it for a 3rd day. Service manager unable to account for the need for yet another day when questioned. Also completely unapologetic about having not kept me informed of delays.

During this time I was provided with manual 118d courtesy car (at a charge) which I hardly consider a comparable substitute for my e90 325i auto. Did not even check that I was licenced to drive a manual!

I'll be finding a good independent once out of 3 year warranty!

Specialist Vehicles Ltd Plymouth, Devon 09/06/06: Excellent independent BMW/Audi specialist, dealer and servicing. Courteous and professional.

Much cheaper than a main agent, aware of all the usual known faults and the cheapest ways to fix them. saved a packet over the main agent prices.

Chandlers
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Brighton (same as Hailsham branch?) Took my 740 to them for servicing and parts. Expensive, but very good service, they even managed to find where the sim card went in the phone when BMW hq had no idea.(the boot) And now I've had to sell my BMW for other reasons, I miss them, they leave the VW dealerships in the area when it comes to customer service.(I now have a passat) Would buy a car from them and service it with them anytime.

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Took E46 in for new brake pads cost 260 outrageous price, also tried to con me into new discs as well, the cars has only done 12000 miles since brand new (from them!!) lost all faith

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Tried buying a 7 Series from them once. It about 25 mins from closing time and the salesman had the cheek to tell me to hurry up! Stay away.

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02/12/05: Last visit (approx 6mths ago) resulted in customer service issue that was handled terribly and had to be escalated to BMW head office before resolution. Caused immense stress. Vote with your feet and avoid!

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06/05/07: I've just bought a used car there. They had just given it an inspection 2 serice to sell it and the AUC checks and an MOT. It had numerous faults including 2 that are safety items and MOT failures, like a handbrake that wouldn't hold the car on even a gentle gradient. The salesman wont return any calls after I've bought the car, neither will the after sales manager or the sales manager. I then phone the manager, but I'm told he's resigned a week ago due to problems with the new American parent company. All in all over 10 problems with the car. I was able to get hold of a guy in service who I have returned it to and he has done a good job of fixing the major problems. I'm now left with a car I have no confidence that the AUC check/service has been done on and I'm arranging the AA to do a check next wek at my own cost. Chandlers have been worse than I would have expected from a fly by night car trader. At least I know that I can hold Chandlers legally responsible for any further major problems uncovered by the AA, but with it being impossible to get a response from anyone senior, the legal route is the only resort I have left for the remaining items and anything serious found by the AA. I would never go near Chandlers again for a car and it has possibly unfairly lost my confidence in the AUC programme. On returning my car it also had big scratch marks on the centre console from someone's wedding ring when they used the handbrake and the cigarrette lighter was missing.

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07/04/10: I have taken my BMW 5 Series Estates, 840Csi and E30 325 here for servicing. Generally the work has been completed with care and within the agreed price. You can negotiate the service costs here.They even have a mechanic from the E30 era still working there, the service he completed recently was first class. My only grubble is they often make a bulls foot of simple tasks like adjusting the hand brake on the 5 series, took several attempts to get it right. I do however wonder if things might change now Chandlers are American owned. L& C Tunbridge Well took a dive after Coopers took them over and I have never returned. Salesmen & Salewomen in both locations suffer from inflated egos, dont visit in jeans they just ignore you lol

Chandlers
and
Worthing 29/11/06: Rubbish!had vibration & missfire problem with my E38,they changed the viscous fan coupling?Didnt cure fault surprisingly! now say it might be ignition coils @ £800 a set,but they are not sure till they change them??

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28/04/07: 1) bought 2nd hand 320d touring and found a deep cut in a tyre sidewall the next day hidden behind black goo. they deemed it 'safe according to uk standards'.

2) they didn't inspect the clogged crankcase breather filter in a level II inspection - said it wasn't on their schedule. I replaced it myself and immediately noticed a big difference in performance.

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17/09/07: Excellent service, friendly and very helpful. They've worked on both my 520i and 330D Sport and all work has been top notch. Pricing very competitive.

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10/04/08: Very poor Service from them, pin dent in the car upon return to me. They say it was there when I droped it off which i strongly disagree with. I asked for a copy of the service sheet but the one they sent appears to be dated a different day and shows a damage 'x' in a different place to the dent and also an 'x' on the opposite side of the car where there is no damage at all. If you do use them make sure you walk round the car with them and make sure they sign that there is no damage before you leave !!. I for one would not wish to use them ever again !!

Erniegrip Motors
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Oxfordshire As featured in Total BMW Magazine. Really know their stuff. Reasonable prices,don`t try to rip you off!

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Honest and fairly inexpensive, one of the better garages in the area.

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Excellent service. Resolving some complex problems on my Z1 and made my Merc 320 diesel run sweeter than ever.

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Graham's very friendly and helpful and sounds like he knows his stuff, but not cheap and I found his work sloppy - ie. leaving the alarm on my M3 switched off, which I didn't find out until the battery in my fob ran flat! Also failed to solve a friends problem, but charged nearly £200 which included an unnecessary oil change and then gave up blaming a dodgy computer. I later found the real solution on the internet - common problem, £10 replacement part needed. Not impressed.

Having said that, servicing is cheaper than a dealer - I'll probably return just to keep the "BMW specialist" stamp in the book but wouldn't trust with anything else.

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outstanding service courtesy car supplied as,reqd fixed electrics on my e 39 that main dealer could not very helpfull use them again plus my friend swears by them

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I have taken my last 2 BMWS here over the last 10 years for services and for various faults within the cars.I have found them to be both very reasonably priced, and the staff very helpful. I recently had a complex cool system problem, which north oxford motors said they were unable to fix,Erniegrip Motors were able to fix it for a very reasonable price, and even loaned me a courtesy car whilst it was being fixed which was both clean and reliable.Definately the best BMW specialist in the area for both cost,customer care and reliability, would highly recommened them to anyone else.

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02/02/06: my bmw had a starting issue that north oxon garage were unable to fix graham sorted it at a sensible price appeared to be very busy and everybody in reception i spoke to were well pleased with the service deserves every sucsess friendly helpfull and very switched on to bmw also had a lot of mercedes in the garage

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01/08/06: ErnieGrip has a captive audience at the Renault F1 factory just down the road offering collection and return.

However - He serviced my BMW and claimed a fail on the emissions due to a failed Lambda sensor. It raised my suspicions when he returned the car with the emissions test sheet showing PASS, (no work had been done yet) A quick retest at a local garage showed no problem with emmisions or the sensor. Upon asking around at work nearly everyone I spoke to had been caught on the same thing and just paid the £70 to have the sensor "Replaced" Would not reccomend at all.

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31/1/07: Fantastic independant specialist in BMW and Mercs as well as all other makes, Sorted my 3 series out even when main dealer had no idea.

Mark Purcell Ltd. Oxford 08/12/06: Good BMW specialist near the BMW Mini plant in Oxford - never have found them unless recommended by a mate - but inexpensive, quality servicing, easily fixed a niggling problem North Oxford had missed - and at half the price.

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29/07/06: I don't know who made the last comment but I can only beleive it was a 'competitor'. I've used Mark for 12years now to service etc my 7 series chauffeur cars and he ALWAYS does an excellent job at a good price. Highly recommended to my clients also. Any BMW problems; this is the guy to ring!!

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20/12/06: He's looked after my 535 for a few years - really knows his BMWs...believe he used to be @ North Oxford garage.

Reasonably priced and helpful. As with the comment posted above, you'd not know where he was but for a friend. He's based with Apex Performance on the trading estate on Peterlee Road, oxford.

Ashford Motorsport

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Ashford, Kent H is one of the few, honest garage dealers I have come across. A very safe pair of hands. He runs a virtually mint E32 735 himself and walks the talk. Hes stopped me doing silly things and is the main reason my car is still cost affective. Can't praise him highly enough.

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Both the guys here run E32's and have passion for all things BMW, good honest advice with a high standard of workmanship!

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Get ripped off by this idiot! He can talk a good repair, but his working practice sucks! I think the owner "H" has put up the previous reviews as I can't beleive any of his customers would be as stupid as to go there twice, let alone recommend him

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Hi, I am "H" the propriotor of Ashford Motorsport, I am replying to the comment posted implying that I have posted the previous comments myself,and my standards of work are below par, I invite whoever posted this either telephone or come and see me to discuss your greivance as I feel that the comment is unjust. I have plenty of customers who are more than happy with the service that we have provided to date and am unaware of any problems with work I have carried out. If I have had a dispute with a customer, I always try to work through the problem before the customer leaves the premisis, I am aware that everybody is entitled to their own opinion, but the comment is way off the mark.

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Had a full service at this place a little while ago and while there is no doubt the owners are keen BM owners, I did not think the service justified the extortionate charges (more than BMW, no BMW stamp!) and they missed a major problem with the handbrake I'd expect them to pick up. That said they are helpful and knowledgeable but given their prices and what they missed, I doubt I'd go back. Sorry H.

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03/09/06: I've used them for around 12yrs now with various cars. Their knowledge of BMW's (my 5 & &) is as good as it gets, and their workmanship, professionalism and pricing is both keen and beyond reproach. As a long term customer, and there are fair amount of us, and i don't trust my automotive toys to anyone else!

P.M.W. Chelmsford, Essex Peter specialises in prestige cars, provides and excellent service at an excellent price. Nothing is too much trouble here My 7 Series BMW developed a water pump problem and I had to be at an important business meeting the next morning. Peter rearranged his jobs, sourced a pump and stayed back until 23.00hrs to complete the job for me. I wouldnt go anywhere else.

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Very Friendly, good value & fixed my 535i's brakes at very short notice. I've now booked my car in for a full Inspection II service, and my wife will be taking her car there as well.

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Peter has been servicing my cars for 5 years, firstly my TVR and recently my Subaru WRX. Following the first service the TVR the car was completely transformed, for a uarter of the price of the TVR Dealer. He has recently completed computerised 4 wheel alignment on the Subaru, the ride and stability is Brilliant - Peter Thank You.

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Peter serviced my M3, it now runs the best it's ever done. He's a credit! Many thanks Peter.

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Used your site to find a reputable garage for my beloved 320Ci and found one! Peter did a marvellous job on the serviceing and a steering fault. Suberb! It was a 60 mile round trip but well worth it.

P.M.W. Iver Heath, Bucks Absolutely first rate, particularly on older cars like the E30 M3. Peter takes real care over every job, cleaning and adjusting things as he goes along. Does a lot of extra detail stuff without charge because he is so thorough. Your car is in very safe hands here. A satisfied customer of 3 years.
Kings Motor Services Westbury, Wiltshire Excellent response when I took my E34 M50 in with a disintegrated clutch release bearing with no prior notice. Car was finished & available on Monday. Full explanation given for the problem, shown the old parts and given a free courtesy car for the W/E. They specialise in Peugeots & Volvos but do service/repair BMW's as well.

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My car was leaking from the radiator. Wood in Salisbury claimed it was damaged by a stone and wanted almost £400. Kings replaced it for less than £260 and showed that the radiator had actually blown. No stone damage at all.

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19/01/06: Volvo specialist, used to look after my T5 and I was always impressed, particularly by the foreman - polite, helpful, gave very detailed explanations, showed me old parts etc.

I'm an automotive engineer, (although I never told him) and I never detected anything untoward happening. Not cheap, but I was used to doing the work myself until recently, so I guess I'm not being very objective - almost certainly cheaper than main dealer though.

Now I have a BMW and I'll be going back.

Ridge Garage
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North London Independent garage, more than capable of servicing old-fairly new BMWs. Deal with Steve/Sham for your BMW needs, reasonable pricing and honest, just be very clear on what you want done and how.

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High standards of customer care and service, booked an Inspection II on my E36 323sei auto Steve talked through service items and agreed a very competitive £240 (price checked with 3 other independants) was able to do the service the same week as booked and even replaced a corroded exhaust clamp within the agreed price, also did a warranty replacement elec door lock.

Steve advised that brake pads and discs and Front shock absorbers should be OK until next service. Car in garage at 8.45am ready by 4pm.

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12/09/07: Repair needed to 2002 530D. Fixed quickly and with minimum of fuss. Owner (Steve) knows what he is talking about, and likes working on BMWs. Very reasonable rates. Take your BMW to him!

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12/09/07: Repair needed to 2002 530D. Fixed quickly and with minimum of fuss. Owner (Steve) knows what he is talking about, and likes working on BMWs. Very reasonable rates. Take your BMW to him!

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30/11/07: After reading of so many horror stories of other garages, took my 2001-318i to Steve. Great job, efficient and literally half the price of the main six sided shape dealerships

RAW Autos Croydon, Surrey Good, honest and reliable. They phone to let you know their findings before proceeding with repairs. Offer recommendations and advice. Good selection of new and used parts. Helpful and friendly. Very reasonable prices. Highly recommended.
Cooper BMW Burgh Heath Epsom, Surrey 28/01/06: Terrible. When My E38 broke down they fixed one problem but missed another, AND created a potentially lethal fault! Mechanics are paid a bonus for each car they sort! No care and attention for your pride and joy here.
Altwood Maidenhead
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Maidenhead I asked them to look at a wiring fault on my 1992 525ise and the result was a 50 charge and 2 words in the report ' Wiring Fault'. Wouldn't trust them again.

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I have a (96)523SEi, with BMW warranty. My car got picked up by BMW Mondial within 1.5hrs (as agreed). Got courtesy car for 10 days, got fairly good customer relationship on status of car after finding out Gasket, Raidator, Coolant, threads, had to be replaced (all covered by bmw warranty). Getting copies of report card sent to me by post. Overall ok service ! However got ripped of with Oil Service with 157 as that was done as well.

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Phoned service team to arrange to take my K Reg. E36 318iS in to talk to a technician about a water leak, how serious it was and how much it would cost, and were aware I was at work 25 miles from home. Got to the service desk and was charged 15 to talk to a technician. The Water leak was coming from around the timing belt housing, so they did a preasure test which blew out the failing seal completely. Now the car wouldn't hold any water so I was now stranded and facing a 700+ bill as the head has to be removed to replace the 7.00 seal. Not happy with this forced situation I contacted BMW HQ in Bracknel who advised me to talk to the manager - he put up a fight but conceded to repair the car out of hours to reduce the labour cost (probably done by a trainee as the tensioner was now too tight causing a "verring" noise and was not going to be fixed free of charge). Would no trust them again as they also managed to replace front disc and pads twice in two years - once in a service and again when I still had a steering wobble when braking. Never again, too expensive. I suggest not going to garages in expensive and wealthy areas - they take advantage.

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Rude pompous arrogant!!! Do you want to sell cars or not!

Very bad experience from several members of staff looking for 330ci. Bought car from somewhere else instead.

I suggest they all go on a customer service course and learn some manners! Never will considering buying from them in the future!! Pop in, see what you think - better polish your shoes though!

Berkshire BMW Maidenhead Like to think that they are a cut above the rest but are actually just your average 2nd hand car dealer. They talk a good service but disappoint on all levels. After my car broke down due to faulty water pump (after 2 days of buying it) the sales guy actually admitted to me that they don't run the full BMW diagnosis utility because it takes too long -Unsurprisingly he didn't mention this before I brought the car. While the pump was being replaced I asked them if they could check the thermostat and alternator, when I picked up the car neither had been done. I didn't bother mentioning as it's just not worth it, they don't listen. Recently took my car into another garage who had to replace the water pump as it was worn!!

I'll never buy from or use Berks BMW again and if you have any sense neither will you.

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Not good. Sell themselves as a BMW specialist but will sell anything to anyone if there's a buck to be made.

After buying my car i discovered that service wasn't performed correctly, so I had to pay to have it done again elsewhere. I also had to have the water pump replaced as the one Berks BMW fitted was worn.

They never managed to change the thermostat which I ended up doing myself. Oh and the exhaust manifold need replacing within 1 month of buying the car. I'd rather walk everywhere than have to buy another car from here.

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NEVER NEVER NEVER Buy from these guys. Lies lies lies. I brought in June 2005 took back 4 times within 1st week and have since had to replace tyres, fuel injectors, Brakes, Boot lock, Central locking!

However good it looks or priced there is nothing they wont say to sell you the car! Like the other comment ended up just taking else where as just doing my head in!

DO NOT BUY ANYTHING FROM BERKSHIRE BMW!

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05/08/06: Avoid this place at all costs. Sold me a car riddled with faults. Then it turns out the car was actually a write-off but they were "unaware". They then argued the toss when I demanded my money back. Guy that owns the place very unpleasant to deal with. Probably safer to buy privately than from these cowboys!

Sytner, Maidenhead / Taplow Maidenhead 24/10/11: Awful - apparently it is acceptable, and purley my fault if the grill falls off the car (10 plate) whilst doing 70 on the motorway - not covered under warranty as I obviously caused the damage leading to it !!!! Unbelievable. Oh, and when they do fix it, they wont warranty the work they've done, but still charge you for the privilege. My advice would be not to use this particular garage
Stratstone Taplow Maidenhead, Kent 07/07/06: Part exchanged a z4 to an M3, they said they would pay up the finance on Z4 and I could cancel the direct debit, which I did. Later on bmw finance asked for an extra month of finance. Stratsone hadn't paid it in the settlement.

The refused to pay for their mistake, and I send extra money to bmw finance. All in all, a good con, well done salesman. Advice: don't use them, or check for a con if you do.

BM Wise Bexleyheath, Kent 04/01/07: not the cheapest specialist around im sure, not far off a main dealer i should think. however the service is always excellent, polite and helpful. have been using them for 6 years now and never had cause for any complaint

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25/05/07: May 07, 'R' 318is 1st service away from a main dealer, and i chose very well.. b4 telling them i needed a service they gave me money for the parking meter..nice touch. Full level 2 service, in 1 day, £310, full report, book stamped. Friendly, (Mike & Danny), efficient & deserve repeat business. Fully recommended, don't be put off by the exterior, and u won't miss the cheap coffee at a main dealer.

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21/12/07: Great value full service for my mini. Friendly and trustworthy. Will return.

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17/01/08: Have used them for sevicing and found OK, but put car in for a few repairs and they phone to say the power steering had broke when they they took it out for a test drive. Had to spend £500 was not happy!!!

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06/01/09: Rip off merchants, avoid like plague. Took my car for starting issue, agreed to change one fuel pump and when I went to pay I was forced to pay for pumps and double labour, best part is car is not even fixed and they want another £600.Cowboys

Bexley Motor Works Bexleyheath, Kent 15/01/08: Great enthusiastic bunch, keep my road car on the road and my race car at the front.
K & M Auto Techniks Windsor (used to be in Maidenhead) Excellent non franchise repair shop. less than half the cost of Altwoods but these guys know their job (unlike Altwoods, who have neither knowledge nor yet good manners). Conscientous and careful I recommend them very highly.

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Excellent service by BMW trained mechanics. Having been messed around by Sytner Wycombe these guys replaced the coils in 318is same day and returned the car to my home despite being snowed under with work because it was urgent. Highly recommended.

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18/02/06: Hi, great site, nice to see positive comments from some of our customers. Please could you do us a favour and add a link to our new website on our company name in your listing?

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13/12/05: Once my car reached five years old and no longer under warranty I was worried about the potential repair costs. Bad experiences with the BMW main agents led me to ask for recommendations and a friend sent me to K&M. A bit of a drag driving all the way to Maidenhead from Reading, but I wish I'd found them years sooner! I've been back exclusively to them for over a year now. They're unfailingly up-beat and enthusiastic.

It felt very odd - after dealing with BMW sales organisations for years - to have people telling me "don't sell it - you only have 90,000 on the clock, you've only just run it in... why buy a new one?". And sure enough, the additional £20K I would have had to spend to get a newer one has been much better invested!

K&M is a small outfit, but that's part of the appeal. Telephone and you're talking to someone who knows how your car works, not just whether it would go well with their shoes (meeow!).

Charges are realistic too, significatly less than the 'official' BMW agents. I actually dare admit to people how much a service costs now;-) Highly recommended.

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22/12/06: I found K & M from this website and having previously used Coopers Reading for 10 years, (but felt they were getting expensive), thought I'd give them a go.

The fact I'm taking the time to write this must mean something happened. Yes, everything good that has been reported on this site. They were cheaper, quicker, more polite and diagonalised the four problems my 530D had perfectly.

Not only that, but spotted that the cars performance was really bad (I had gotten used to it) and after replacing a air measuring sensor, driving the car is like owning a new vehicle!

Thanks for the web site it has been a great help.

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14/02/07: My 1st venture into BMW ownership after a company car for 10 years, so was apprehensive on who to trust the car to with my own money for servicing. I needn't have worried as Mick in K&M gave me a quote to the penny and stuck to it. Took advice to change antifreeze & brake fluid at the same time and all for about half the cost of taking it to Coopers just for the inspection 1. After having read some of the comments on 'Plate Glass' BMW dealerships and service receptionists barely old enough to shave it was refreshing to talk to someone who has a true passion in maintaining BMW cars at minimum cost to the customer. Highly recommended.

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27/02/07: These guys are absolutely fantastic! Forget the main dealers who are desperately overpriced! You are a mere cash cow to them.

Dealt with Mick, who did all the work on my car - but also spoke to all of his colleagues who were courteous, polite, knowledgable and informative.

Mick spoke to me in detail each day on priorities to the car and his ultimate concern was not to hurt my pocket (which makes a nice change). I had a series of things done to the car: Service 2, rear axle bushes, front reaction arm bushes to name a few of the jobs. I also handed over a job list which was ticked off and reported back to me after things were completed. All in all it was a pleasant change to the garages I have frequented before - I have owned over 30 cars and this was by far the best garage in terms of standard in all respects. Price wise they beat all competition without compromising anything!

Thanks so much guys, I cannot hold you in high enough regard.

Ps. they were also recommended by 4 other sources before I booked it in - testament to their whole company.

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08/03/07: Diagnosed cam sensor fault,fixed same day,faultless service

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10/10/07: Honest, excellent, friendly, knowledgable and efficient - in short brilliant!

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31/03/08:

I just wanted to take a moment and post a note about K&M. I've owned a number of BMW?s ? latterly the E39 530 diesel touring.

And as perhaps many others also have ? I put my trust initially in the franchised dealer network ? in my case Stratstone in Maidenhead. And like many others I quickly became disillusioned by the extremely high labour costs allied to at best very mediocre service competency.

Which is when I started to investigate alternatives and came across the guys at K&M. What a refreshing change.

Real mechanics who've probably forgotten more about BMW?s than most will ever learn. And they?ve got all the diagnostic gear as well.... and they know how to use it too!

Excellent service ? nothing is too much trouble - and very competitive labour charges. They're a real pleasure to deal with ? I?d recommend any BMW owner to give them a try.

I hope you'll find space to add my comments to appropriate page on your web site as K&M are definitely 5 star!!

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22/07/08: I'm happy to say that my subsequent visit to K&M Auto Techniks in Maidenhead was a happy one. Very nice and conscientious people to deal with. Workshop not as clinically clean as the one on show through the glass wall at Sytners, but I really don't mind paying less than half Sytners prices for techinicians with over 15 years of BMW experience, whose business DOES depend on providing good service at competitive prices! (perhaps if the Sytner techinicians fixed half the more tricky problems they faced, a few greasy marks may well appear?)

I'll be going back to K&M for the 3rd and final year of servicing for my E66! Sadly my experience from Sytner High Wycombe has soured my view of them somewhat. I had been singing thier praises to clients and fellow chauffeurs alike - not any more..

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24/12/08: BMW Main Dealer wanted to book car in and minimum charge of £180 to diagnose AirBag light staying on. Rang K&M who said "Bring it in when you're passing". Took it in next day, hooked up to diag machine and reset light. Wouldn't take any money, talk about excellent customer service. Highly recommended. Will definately use for any future work needed. Thanks guys.

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22/03/09: I think K&M Auto-Techniks' growing comments section is a testament to the quality and standard of their work and customer service. They picked up my aging E34 520i SE (yup, they offer a free collect and return service if you live/work near enough) and replaced the front brake disks and pads, diagnosed and sorted a misfiring spark plug issue as well as replenish the coolant - all for a very competitive price, much cheaper than my local BMW main dealer. The guys there even recommended a staggered service plan for future work before my next MOT in order to spread the costs, rather than take my money in one go. Now I have to say I wasn't expecting such a considerate attitude, but by taking that stance they have guaranteed future business with me. Thoroughly recommended!

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12/08/09: I switched from BMW main dealers to using K&M a few years ago (see my earlier report). I eventually passed-on my 528i and got a one-year-old 535D. Still in warranty, but thanks to modern anti-competition laws K&M are allowed to service my car and it doesn't invalidate the warranty. Best of both worlds! I booked-in for an oil change with K&M (112,000 miles now on the clock!) and went along to their very posh new workshop! They only just moved in a week ago, but it was easy to find the place. It's great to see an independent company that is growing, doing well, but still incredibly friendly, helpful, and dare I say - cheap! The new premises are not quite BMW showroom standard, but actually very pleasant. The drinks machine hasn't been installed yet, but it didn't stop them from making me a cup by hand while I waited for the oil change. Well done guys, keep up the good work!

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13/10/09: Great service, problem with EML light,"Just drop in when passing" cleared codes at least twice to gain correct fault (analysis no charge)...AIR MASS SENSOR!, replaced and running like a dream , also had to replace hedgehog for over running fan, and collapsed breather valve, each time analysis first time spot on, and great value.......if your in the area of windsor /maidenhead they are the ones to go to

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30/06/10: Another vote for the guys at K&M. I've been to see them once last year after several poor experiences with Stratstone Maidenhead (Expensive, dont seem to care about customer service). Suffice to say I wont be going elsewhere again. I need new pads on my e46 330ci and I've not even bothered ringing around, I'll be goign straight back in there and have even arranged for a time and date when I can sit and wait for the work to be done.

Oh, and Mick even offered to drop my car off home for me the first time it was in for work as I didnt live too far away from him and I was struggling to get out of work in time to pick it up!

Altwood Windsor Windsor Absolutely hopeless. Went in with oil leaking from cylinder head - pointed this out to the "technician", and even removed the cowling for them. They called me later and said that the O ring on the dip-stick was leaking. When I pointed out that oil doesn't run uphill, they amended their diagnosis and fixed the problem, replaced the cowling incorrectly and cracked it. The incompetence is unbelievable. To top it off, when I tried to drive into the car-park, some arrogant sales guy was chatting up a female staff member, blocking my entrance. I waited.. waited... eventually I had to get out and ask them to move so I could park, and all I got was a sneer at my 5yr old 525. Stunning.
Sytners Windsor Windsor 15/12/06: Typical Beemer dealership that does not listen to what you tell them and does not trust customers to know what is wrong so the car has to go in twice - the first time to confirm what you already knew was wrong, the second time to do the repair and the third time to get it right. Oh dear, don't bother.
Milars Ruislip West London Purchased new car march 2002.Vehicle returned 7 times to date.Really shabby service-never return calls-accuse customer of negligence.Nonchalant sales staff.Technicians ok.
Servicing Stop Ltd. London 27/01/10: You might want to try these guys?

I had a BMW service done on my X3 on the 12/1/2010 when all the snow was mad everywhere and I thought I give them a try.

I did a lot of searching on the internet and there seems to be loads of these type of companies, so I just picked them becuase they seemed alright when i phoned up and had stuff on there about Dragon's Den.

I have had my X3 for some time and did not want to spend a lot as I have been stitched up before. The service i did was about £254, which i thought sounded reasonable.

Things to look out for - the cost on of one tyre was a bit steep and the extras seemed steep as well. They said the tyre was not an MOT failure, but it might be before the MOT would be due - maybe or maybe not?

My total cost was about £512 + VAT, which compared to the last 1 did was not that much cheaper, but I felt the service was OK and I probably would use them again.

Things to watch out - THE EXTRAS, maybe i am cynical, but I always feel someones taking for me for a ride. They did explain the bits I had done, but I still am not sure.

Also it says, same day service, the car was there for 2 days, they said it was due to the snow and delay in parts getting to them, so I suppose that's fair, but how am I ever going to know? Overall OK, but be interesting if someone else has used them?

Vines BMW
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Crawley, Sussex They fitted new cats to no avail - still had probs, then sevice 1500.00 in all , then realised pipe from airbox to inlet was split causing problem, I got 1000 back! they are useless.

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I had rear subframe bushes and driveshaft seals replaced on a 635. They failed to install them correctly - the rubber bushes were not inserted far enough - so they had to be done again only 1500 miles later after an MOT tester spotted them. The seals failed shortly after too. As a main dealer Vines should have had the tools and expertise to do these straightforward jobs but failed miserably.

In the past, I've bought and had serviced four BMWs (two new & two used) from these shysters but they still treat you like shit anyway. Crap service work, snotty receptionists and patronising salesmen - all of which may explain why I now drive a Mercedes-Benz.

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Bought E36 318iS second hand (same car as in Altwood, Maidenhead review). As a condition of sale they agreed to replace rear window and rear quater-light ruber seals as they were perrished, cracked and turning fluffy. Got the car back afer it was returned for the work to be done. Got the car back and there were a line of dents at the end of the roof above the rear window (caused be leavers or other tools to extract the window) therefore requiring bodywork repair. The frontline staff were pleasant and appologetic about the errors and they did travel to Camberley, Surrey to pick up and return the car. Also had to fight to get the badly fitted (now water damaged) alarm siren module replaced under warrantee as it would often screach as the ingressed water shorted the alarm out.

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18/02/06: Took my E46 for a service last year & they failed to change an indicator bulb, 2 "technicians" and a service advisor couldnt figure out how to do it.

Vines BMW
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Guildford, Surrey I've always had stunning service from them, their servicing costs aren't cheap, but which BMW dealer is? They also really know how to valet a car. Brilliant service, and they remembered me (salesman *and* service manager) last time I popped in for a favour, even though I hadn't been there for at least two years. I'd give them 6 stars if I could.

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Took my 98 BMW 323i there for an oil service this month (November 04). Very good (polite and proffessional) and they were 40% cheaper than Scotthall in london. BMW dealers aren't cheap but you can take the advice from the service and get a BMW experienced garage to do any major work.

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vines did an insurance repair to door mirror and surrounding areas on my e36 328i coupe. the paint was fundamentaly floored they tried 5 times by then id had enough and got bmw uk bracknell involved.they really are it could be said useless dont get paintwork done by bmw they it could be said dont know how to do it very well, ? very well could read at all the sooner these up themselves bunch of bmw dealers start realising who the customer is then we the customers might get service its a long way off.

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10/03/09: Very poor service,charged me £500 for a service 2 and 1 week later the exhaust heat shield fell off and one month later the head gasket blew,even though I asked them to check that my heater was not very warm ( a sign that something is wrong I have since been told) the woman on the desk was rude,the hire car was crap and the guy that did the final invoice etc when I collected the car was an idiot.ther was also a car cleaner guy making out with another older woman at the service desk and who was not even picking up the phone. the guy was wearing shorts and the temp was about 3 degrees outside. I would not evere go back to this place or indeed buy another BMW as I think you are ripped off and treated like a c..t lets face it £100 for an oil change when it was not carried out buy something else not a BMW !!

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10/07/09: Poor service rude staff expensive bils for nothing, had an insp 2 service and 1 week later exhuast heat shield fell off and I month later head gasket blew I will never ever go back to this place and and it has put me off buying another BMW, staff were idiots, teh guy on the desk was taliking about his mates escort mk2 starter red button, I seemed to be devoid of any knowledge of BMW as for the woman on the desk well she would not look out of place on a street corner in a red light district. DONT GO TO VINES EVER!!!!!

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27/05/10: staff rude on desk, some old guy who cleans the cars is a rude bastard

Vines BMW
and

and
Redhill, Surrey Have used them since 1997 and have found them very fair. Only hishap was over a battery warranty claim. Apart from that their service and parts dept's are very good. Car always returned clean and tidy and their staff do not seem to care if you drive a 10 year old five or a brand new seven. Can't comment on their sales team as I've never purchased a vehicle from them.

And:

I was worried about expensive servicing costs of my 95 328i, Vines were the cheapest out of all the local dealers and took time to make a full report even during a basic oil service. Spares will always be dear though

And

I took my 1992 convertible to Vines to have a slight adjustment to my hood as it was sticking slightly upon opening. The car came back with a broken arm on the hood and now it doesn't work at all!!! I am disgusted with their service and they won't even take responsibility for the damage they have caused. Don't use them if you care about your car!!

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Took my 318ci here for repairs after someone drove into the passenger door. Quick repair and sorted courtesy car out instead of my insurance company. However at no point did they comment that bodywork repairs are done elsewhere even when they have signs claiming the are a registered bodywork repair garage. When i collected the car it drove but all dash electrics out. They weren't aware of this even though they had DRIVEN it some way back from repair shop. Electrics put down to the repair shop. Wouldn't use again.

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11/04/07: I can not rate Vines high enough, I have used BMW Cooper Croydon in the past, however was not impressed.

The team at Vines are the best I have ever come across. 10/10 well done Vines

Westerly BMW
and
Exeter, Devon Blew a head gasket on a 1.8 E36 and got it fixed for 550 quid. When i got it back it ran like a Sierra, so I took it back and asked if they'd crack-tested the head. They had done a 'visual check'!!!!! Got it tested and it needed skimming, which they charged an extra 60 quid for. Poor.

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I drove through a flood in my MINI and needed a new engine. Emergency service came and rescued me and westerly were very accomodating. They provided me with a courtesy car at short notice and kept me informed through out the repair. My insurance company paid for the work but the service of the garage was first rate. And the guys were sexy too...

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Recently bought an E36 318i that I was told had full service history at Westerly, went in to enquire as to wether this was the case. Staff very polite, gave me coffee whilst waiting and allowed me to poke around the M3 csl in the showroom. Helpful,polite and respectful, a refreshing change, have had a lot of snooty behaviour from other dealers in the past due to my being 22. Thoroughly recommend the place.

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08/05/06: Very helpful and efficient. Picked up my car from 30 miles away and delivered back. Advised me that not all jobs that I had asked them to do were necessary, which I thourght was honest and impresive. My first experience with BMW dealer. Expensive but excellent service.

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14/12/06: Terrible service, I would not go back unless forced to. The ABS light came on in my 2001 525. They diagnosed a faulty wheel sensor so that was replaced. Charge for the diagnosis test was a lot (can't recall the amount, I do recall doing a double take when I saw it though). Drove out and warning light still on, so went back in and was told that they think the sender unit was faulty. Waited 2 weeks for a new one, and then they charged for another diagnostic test, which I refused to pay. They also offerred a free car wash on both occasions, and both times I was told that they were short staffed, so no car wash (it was after I insisted the second time that it be done.)

They get 1 star for fixing the fault and having a coffee machine!

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09/10/07: Really excellant helpful garage, had many car from them including 530i, 535d, 645i and 335i, they have always collected the cars from 35 miles away and returned them they are helpful, accomadating and pretty reasonable. I've used many dealers over the years but these are the best.

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20/10/08: Less than a week old BMW was recovered to them to fix a fuel leak while I was on holiday in the West Country. They fixed the leak but left it to me to chase them for progress for the 4days it took them. Went to pick up car (160mile round trip from our holiday home to the dealership) and found it had scratches on it which weren't there when it was loaded onto the recovery vehicle. As they signed for it as 'no damage' I said the damage was down to them but the smarmy service advisor and manager went to great pains to explain how it wasn't their fault. Eventually they accepted responsibility but I had to practically wrestle this from them in written form as they wanted me to leave my car with them for another few days (despite me pointing out that I was going home the next day and so I would then be 200 miles away) so they could repair it but I wanted to take it to a trustworthy dealer nearer to my home. I've no experience of their sales team but the service side of! things was atrocious and I'd rather cut my holiday short than have a car taken to them should such a thing happen again

The Paddock Garage Ltd Exeter, Devon 27/07/06: independent BMW specialist just garage opened up near Exeter airport, car was due for it's MOT and some electical faults. They picked it up free of charge, gave me a courtesy car. Mark seems like a nice bloke, ex-BMW senior technician, seems like he knew his stuff as everything was sorted well before i had expected. Sorted out all my problems, and for 1/2 the price of the main BMW dealers. Highly recommend!

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14/12/06: Had 2 repairs done - both a pleasure compared with the local BMW agent (Westerly) First was on my 525 when the climate control stopped working. Car picked up from home and returned that evening clean and fixed (it was a resistor replacement!) Total bill £55. second repair was for an airbag warning light. This time my wife took the car in, they diagnosed and reset the system, no charge. THAT is service. They will be getting my cars in future.

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15/05/07: GREAT SET UP WITH VERY COMPETENT AND HELPFUL PROFESIONALS.A+++++. STEPHEN E39 OWNER.

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18/06/09: These people are theives, they sold me a 328 coupe after they said they would do a auto-manual conversion and they failed badly! It doesnt run properly and when they realised they were incapable of finishing it for the ammount we agreed on they put the car back on MY drive when i was at work and refused to finish it until i paid them more money. I live in the Exeter area and alot of people i know have had problems with these theives! I warn you dont use them!!

regarding the above review:

14/12/10: With reference to the latest comment, this guy bought the car knowing that it was a damaged repairable vehicle.The case went to court and we were found innocent of any wrong doing and the guy was told he had wasted the courts time. Existing and prospective customers can be assured of the highest standards of workmanship at all times. Thankyou. Mark Rider. Co.owner, Paddock Motors Eeter

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13/04/10: Mark and Bob at the paddock have always been very accommodating over the years, very reliable and most of all cheaper than the main dealers (and usually quicker to diagnose the problem) The electronic kit they have is amazing, seems to have made my problems easy to solve. My car is now running like a dream (E36 M3 Evo)

Specialist Cars Shrewsbury Used this garage after seeing this website. 1st class attention and half cost of dealer for service on my e39,so good my brother also uses them now on his e39.

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Service and quality of work is excellent. Very knowledgable about the cars. Very practical too - useful if you have an older BM as he doesn't suggest work unless it's really needed (I thought I needed a new diff but he just changed the bushes instead).

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Have seen this on your website before but have never taken my car there until one morning about two weeks ago. The brake pad warning light suddenly came on and I had to travel across to the other side of the country with my family. They fixed the pads there and then despite having other jobs to do. ALL the staff I came into contact with were very friendly and helpful. I will be using this firm again.

Specialist Cars
and
Stevenage 31/10/05: Very helpfull staff in the Parts Dept, the people I spoke to had a good knowledge of the cars and the parts. Very curteous and professional... RING BEFORE HAND to make sure parts Dept' is open before visiting to collect parts.

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18/08/06: found rear springs broken, car went in for service, road tested and definitely A OK, apart from not spotting the broken springs,what a Muppet show. They don't know anything about cars, especially bmw's but top experts at charging zillion £ per hour for labour, also tried the "your brakes need replacing £700" scam, looked at them before it went in, discs were way over min, pads about 60% still to go, total BANDITS! They probably go cattle rustling at weekends too.

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14/01/09: Asked to test drive a 5 series with a view to buying new & compare it to Audi RS4. Salesman told me they don't do test drives, our customers know what they want and buy accordingly. I bought the Audi!

Barry Jones independant BMW specialist Stevenage 10/11/05: VERY efficient, put my 328Ci in for inspection 2 (major service)this morning, friendly....nice tidy garage,everything all in...£318, dropped me off and picked me up from the town centre when car was ready!! Car feels nice, highly recommended, definately use again.

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07/07/06: Good small garage. Not the facilities of a big dealer but who needs them if they get the job done and prices are very keen? Always helpful and quick to diagnose and fix problems. Dropped me off at work like the otehr reviewer said. Shame I don't work in Stevenage any more (I don't miss Stevenage, just BJ Autos). Check out the cheeky company logo!

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09/03/09: Been to them twice now. First time my passenger side door mechanism was frozen and the door wouldn't stay shut. BJAC sorted it in about 10 seconds, lubed it and all the other doors, and charged me nothing.

Second time was for MOT, oil service, and to replace a broken rear spring. All done in one day, without charging an arm and a leg, and exceptionally friendly. Will definitely go back.

A1 BMW Spares Stevenage 18/03/07: I recently had a service and new tyres and I can not fault this company on politeness,reliability, price and of course good workmanship, and would gladly recommend them.
Godfrey Hall Shrewsbury Main dealer in Shropshire. As with any dealer, a bit pricey, but the work done - Inspection 2 - was excellent and customer service second to none (sent a taxi to collect me when all their drivers were busy!!).
Dick Lovett BMW Bristol 3 weeks notice required to book a service. Indifferent staff (Chat on the phone & ignore customers for up to 15 minutes). Messy service & won't do what is asked. If you want a good BMW dealership, go toWellsway in Bath!

Also a 0 star rating:

These *used* to be good. I now have an 850 and Jeez - what a nightmare. I had a fuel leak so obvious that you could see fuel spurting on the bulkhead. I took it in, told them the fault only to get a so called engineer say he couldn't find the fault. Obviously not an engineer then. I had to argue against the 4 hrs they wanted to charge for *finding the fault* and had the service manager on the phone being rather unhelpful. I cancelled all remaining work despite MY diagnosis being spot on. My Dad knows Dick from his youth. I hope Dicks son is as keen to offer improvements as his Dad is. The most helful guy was the security guard.

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My office is virtually next door to the above but I never use them. When deciding between a used 5 or 7 series they were wholly unhelpful in providing service cost info and extremely snooty. I take my 7 to Ryedale Newport who are very helpful, polite, friendly do an excellent job.

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APPALLING INSPECTION 1, COULDN'T EVEN FIT A POLLEN FILTER CORRECTLY! EVEN AFTER COMPLAINT, THEY PROMISED THE EARTH AND STILL HAVEN'T DELIVERED-THAT WAS 4 WEEKS AGO. WRITTEN TO JIM O'DONNEL ABOUT THEM! I CANNOT RECOMMEND THEM AT ALL.

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Terrible. Can't get through to service line; totally unhelpful staff who really, really don't care. Use Wellsway Bath or Rydale Newport instead.

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5 month old 525dase. Had a load noise from the front o/s wheel. Pulled over but couldn't see anything. Got very loud but then suddenly stopped. Told Dick Lovett above when I took the car in for them to check for damage. When I collected it they said they road tested it but could not hear a noise!!!!. Worse to come. They cleaned the car and put some sort of coating on the tyres which had run over my expensive alloys. I couldn't get it off with wonder wheels, they took it in and got off 95% of it with acid and by polishing the wheels.

And:

I am a proud BMW 328 M sport Owner - year 98, however not proud of Dick lovett - Apparantly you have to ask to get your 4 plus discount! Their excuse for not offering it is " our client base is 0-3 years therefore its not a service that we regularly offer". I recomend Rydale in Cardiff! Excellent customer service.

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Took my 7 series to lovetts for service and their arrogance was beyond belief would never use them again. Made me feel like i was very un important got the impression it was a chore to be even civil to their customers.

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Took car in for service & also said that the temperature gauge intermittently shot up into the red, they found no fault. As it carried on doing it, took it in again, but agin no fault. 3 weeks later I needed a new engine! They said it was due to faulty themostat, but that it was a coincidence that I'd brought it in previously & not their fault! Eventually gave me a 20% discount, but it still cost me £4000.

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Absolutely appauling. Failed to fix oil pressure fault (told them what another garage had identifed, they 'fixed' something else. Detuned the car by 5 MPG at a routine service.

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Another unhappy customer. Failed to notice worn trailing arm bushes during 1500 quid Inspection II (which involved rear suspension work) and then quoted 400 quid to replace them 4 months later when they failed. Took car to Claytons and they fixed it for 175 quid + found rattle in rear suspension which I mentioned to DL when in for its Inspection II + found fuel tank was loose. Avoid unless you like getting ripped off.

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13/07/06: Went in to buy a new 525d M Sport. Arranged a test drive- nice car. My wife subsequently rang and left a message to arrange a test drive of the same care with the sales guy, who then rang me and told me unless I ordered the car first he wouldn't arrange a test drive...so I bought the car from Wellesway in Bath. As to the servicing expensive but satisfactory as its been all routine so far.

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14/11/06: Awful treatment had car for two weeks did nothing and tried to give it back. Also repair they had done previously had not been completed therfore required re-doing for this they wanted to charge me in the region of £3000. A lot of arguing and phonecalls to BMW UK later they decided they would do the work. Less than 12 months on and it needs doing again! They have ruined my car and did i mention they supplied it new!!!! Would give these cowboys a Minus 5 rating if only it were possible. Dont go there!

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18/12/06: Customer Service is arrogant and non existant. You will be made to feel very insignificant when dealing with this dealership.

Took my z3 in for expensive level 2 service after buying the car. failed to see two front tyres were different profiles suggested i needed suspension adjustment costing several hundreds to repair the slight swerve in the car. i took the car to protyre gloucester and they identified the problem immediately.

battery terminals after service were finger tight loose. i discovered this after the car not starting a few times. obviousley the battery check in the service had been ticked.

car was returned with an undiagnosed rattling from the rear. this was after being advised a level ii service would discover all problems. they said they wanted more money to diagnose it but couldn't tell me how much.

minor complaints

service book not stamped correctly

clueless staff unable to properly explain the various service options.

finally wrote to dick lovetts head office in swindon and this was totally ignored.

i am so unhappy with this dealership i am now writing to bmw uk next to try and resolve my issues with them. anyone else who has experienced similiar experiences from this dealership i urge you to put a few minutes aside to write about your experiences.

i see this bmw dealership has more complaints on here than any other in the UK. If you are driving performance BMW machines then AVOID DICK LOVETTS BMW BRISTOL AT ALL COSTS.

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30/05/07: I took my E36 325i here as it had a recal fault on the steering column that had never been fixed. My girlfriend and i were walking towards the car to get an umbrella as the engineer got in.. very disapointed to see him wheelspin it around the car park in second gear!! reported him to the manger who said he would take action, but i wasnt allowed to speak to the engineer myself. Didnt offer anything other than an appology..

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20/10/07: Looked at buying my 530 there, should have known there was going to be a problem when they were £3,000 to 4,000 more expensive than elsewhere so bought from Scothall in Southampton, great deal and sane sales people. Have had it serviced there but for a customer paying for a premium product awfull customer srvice, dont keep to deadline promises, caught adding surprise items to service bill that had to be removed, and arrogant beyhond beleif.

Off now to look at Audis and Lexus as my friends who drive these dont have the same problems.

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08/08/07: Comment from my recent experience from Dick Lovett Bristol. In for insurance repair to minor front bumper damage, car returned with repair incomplete and bumper that had been refitted out of alignment, addition damage to paintwork which appeared to have been caused during bumper removal, car went back for correction and was returned with further marks on paintwork. Would not use again or recommend other than stay clear.

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21/02/08: Absolutely appalling!!! After being charged £202.00 for a few minor cosmetic fixes to my 320Ci, I inspected the car to find that only 1 of the 6 jobs had been done!! And they had the cheek to charge me for the other 5. What makes it even more ridiculous, was that when I questioned the price of the bill, the salesmen quoted "But we have such highly qualified and experienced service technicians and the labour price includes their quality of work"......But they didn't even fix the 5 other jobs.... AVOID THESE BANDITS AT ALL COST!!! - YOU HAVE BEEN WARNED.

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13/02/10: Appalling customer services, lied to several times over in regard to repair status and parts availability (Advised part on back order for 9 days then miraculously car ready next day when I complained!) My husband was insulted over knowledge by service advisor despite being a mechanic himself. The repair took 7 weeks with no allowance of a courtesy vehicle at any point. My vehicle has been damaged both bumpers scratched down to the metal and they have tried to hand it back as existing damage, disgraceful. Am definitely going to be making a complaint at head office and have had to involve my insurers.

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16/04/10: To give 1 star would be unfair - so 2 it is.

Front reception staff are exceptional.

Took my car in to have some genuine, dealer fit accessories fitted on my 3 series. They forgot to fit one of the parts!

Anyway, they found an oil leak, I thought my warranty would cover - they said it wouldn't.

I rang customer services.

Sorted.

Defo try Clayton's - they must be the best in South West - very helpful and not greedy for trade.

I'm buying a Boxster next but not from Dick Lovett Porsche (Bristol or Swindon) mate!!!!!

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16/10/10: I have never seen or even heard of a level of service as low as I recieved at this garage. Minor accident repair work took 2 weeks rather than the 4 days predicted leaving me with no car and a hefty bunch of taxi bills. The bumper repair was appauling, leaving a gap between the bumper and the lights big enough to slot a finger into. They stamped chewing gum into the rear carpet and will not accept responsibility for it. Not to mention the bill. On the face of it they are polite and professional, as soon as you are committed they are ruthless and downright out of order. I will burn my car to the ground before returning there.

Clayton Cars Bristol 22/06/07: Went here for basic MOT repair. Were friendly and helpfull. I had a bit of engine noise and they helped track it down to the alternator. Told me not to worry about it as it would be costly to replace.

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28/11/07: I have been using Claytons for over 10 years now with a mixture of BMW ownership. (M5, 740i, 728i and M3). Very re-assuring service, always happy to discuss costs of repairs and service over the phone, have always charged what they say they will. In the work shop all staff are clued up and will show you what needs doing and why. What Lee and Mike don't know about BMW's can be written on the back of a postage stamp. Ok, they don't have coffee and cake like Dick Lovett but they charge you a fair price and get work done quickly. Top dollar will use them for years to come.

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10/01/08: Used Claytoncars twice now. Once for service where they pointed out the car needed new front discs and pads. I also asked them to give my E39 523i a good check over as I had just bought it. Prices seemed fair to me after what dick lovett quoted and they were very friendly and interested. Second visit was when an abs light came on. They checked it out on the spot and said a sensor had failed. Told me not to drive it too much as a stuck sensor can wear the hub out. I also mentioned another strange thing but they told me not to talk about things like that as it gets very expensive!! They did advise me is was not a problem at all.

First Call Bristol 12/01/12: Extremely helpful and knowledgeable guy, fully BMW qualified, now out on his own. Very communicative about your car's issues, and potential future points. Willing to discuss parts, prices, procedures, etc... I cannot recommend enough!
Bavarian Garage Bristol 20/12/05: BMW Indpendent specialist. Run by a guy called Tom Morton. Nice chap, does all the work himself. Reasonable labour rates.

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29/07/06: Made to feel welcome and that you are not getting ripped off, which is unusual when you are a female BMW driver.

Dick Lovett BMW Swindon, Wiltshire Appauling recommendations after service, once checked out with independant BMW specialist one lot of work not required and other BMW technicians fault. Did not get offered 4+ discount. Staff not too knowledgeable. They think a BMW 535i Sport is over the hill at 5 years old with 50,000 miles on the clock. Will never go back to them. Suggest others take their business to PC Autocare, the Independant BMW Specialist at Lydiard Millicent

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Avoid like the plague. Con artists. Staff unknowledgeable, took 10 hours to diagnose a fault over an 8 day period, then had cheek to charge me over £2000 for a broken high pressure fuel injector

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12/02/08: Avoid this garage at all costs. A full service failed to find leaking radiator even though we told them exact point it was leaking from. Also failed to notice 2 excessively worn shock absorbers.

Dick Lovett tried to blame us as we drove the car away from the garage after a service and therefore accepted their work, doesn't say much for a "BMW service"

The service manager is a rude and arrogant man who thinks the customers need to check the car over themselves "as a BMW service may miss things"

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16/04/10: Purchased a used E46 from dealer in 2009.

Was mis-informed about specification of car on several major things.

Naturally, I over-looked to maintain peace. Before collecting, I ordered some dealer fit accessories and eventually, collected. They also lied to me about things i could and could not purchase and have included in the sale.

I was so annoyed, i copied and pasted stuff from the BMW UK website and mailed them to the sales rep- ignored - did not claim responsibility.

I was astonished they kept my old parts with the new ones they had replaced them with (i could have sold them on ebay!) I couldn't leave the dealership quick enough...

Dick Lovett BMW Hungerford 24/02/06: Took my 323i Auto into DL for a 140,000 mile service. The service cost me £800 but was warmly welcomed and with a decent courtesy car. There were so many faults and issues with the car that I wrote a long list. I was pleasantly suprised to see upon picking the car up, that all points were corrected and the Technicain actually came out to go through all the problems. Again, cost £800 but car has now done 170,000 miles and still take it there for routine service. High costs but recommended.
PC Autocare
and
Lydiard, Swindon 10/02/06: I dropped my car off there for a service along with a problem my car had. I wanted it fixed, the car was juddering but the engine was running fine. When i went to pick the car up he told me i needed a new engine. I was very upset to find out my E36 328 pride and joy with only 45k on the clock was ruined. He quoted me £4000 plus fitting. He still charged me for the service even though he told me i needed a new engine. I later found out from another mechanic that blades were snapped off my cooling fan for the radiator. This caused the car to be shaking. I then bought a fan from Dick Lovett BMW and fitted it myself. This cost me £30 not £5000 and I solved the problem myself!!!!!! I confronted him about it and he still said i needed a new engine. Tosser. How many other people have been ripped off by him?????

I would appreciate any comments. Please email me - mark@needbuild.demon.co.uk

I want to get him shut down, i spent the weekend in a mess thinking i had just lost my £7000 BMW.

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04/09/06: I've been using these guys for years never had a problem always been friendly helpfull prices always what they say,they have fixed my e36 320 on many occasions at the drop of a hat only one garage in swindon for me and my bmw try them.

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15/11/06: Have been going to p c autocare for a number of years and have allways found them to be good value for money,and allways willing to go the extra mile for you.

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18/11/06: I have been using PC Autocare for the past 6 years for my BMW 330D Tourer and have been very impressed with the service and competitive pricing (~33% less than main dealership).

I have never had an incident as mentioned by other members on this site, I have always found the PC Autocare team competent and efficient; I would recommend any caring BMW owner to use their service.

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29/05/09: These people are rip off merchants... avoid. Car had a failed starter motor rung them up and they quoted £280 + vat fitted. Next day after doing the work they presented me with a bill for £530 saying they had quoted me the price for the wrong starter motor and that the car also needed a new battery. BMW OPC quoted £350 for the work. I'd never use these con artists again

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28/07/09: I had an inspection 2 service done however only a couple of months later car started smoking badly and loosing power. My local BMW dealer identified that the MAF appeared to have not been replaced as part of the service. Once the dealer had replaced the MAF it cleared the smoking and loss of power. Not impressed that a supposed specialist failed to replace an essentail part detailed in the insepection 2 yet still managed to charge nearly £800 for other things they had identified. Now it makes me doubt the other parts that "needed" changing.

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02/02/10: DO NOT USE, THEY FITTED MY TYRES INCORRECTLY AND MY CAR FAILED ITS MOT!! I contacted them to get corrected and all they would offer was a discount off any future work, pointless as theres no way I would take my car there again. What a disgrace, no way are they a mercedes specialist

Swindon Volvo (what!) Swindon Family run garage, father trained in BMW garage, and has vast knowledge of all that is BMW, loves my E24.
Quarry Motors Sheffield Diagnosed an overheating problem to a faulty thermostat. Very friendly and efficient and kept me on the road. They also replaced a blocked micro filter NOT replaced or checked by Synter in a (pricey) full service 2 months before.

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I've bought parts from them mail order, very good lads.

Jacksons (CI) LTD
and
Channel Islands, Guernsey They took avantage of my Gran for many years doing work?? that was probably inappropriate. Any more detail would probably be dangerous. At least they are easy to avoid on the mainland but I feel sorry for the people on Gurnsey, in fact it is not unheard of for bmw owners to ferry to the uk mainland for servicing, at the cost of 150!!

And

Years ago went in with a friend who wanted to buy a 'new' BMW motorbike. When he came to sell it, my colleague found that it was a year or more older than Jacksons had purported it to be when they sold it to him (I was there) - it had apparently been sitting in their Jersey garage showroom, too.

And:

Took my 1150RS for 2yr service-came out worse than before it went in. Now "bounces" when throttle closed searching for fuel. They agree that there is a fault but admit they don't have the experience to cure it. Have offered no advice on who would. Also had to take it back to have the fairing secured correctly! Very expensive (58.80/hr)-don't want to go back to them but nowhere else will tackle BMW in Guernsey. Pity because have had the bike 2 yrs and loved riding it before service.

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excellent - the whole garage is helpful and cheery - well done!

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Used them a couple of times as we have no other option here. Found them expensive and more than willing to do work that wasn't required. I now ship it to the UK for service and repairs and I'm more than happy to pay the extra (£350 return trip)

AA Service Centre, MITCHUM LONDON, SW Absolutely shocking! Booked in for an Oil service twice - twice they turned round and told em they didn't have time to do anything!!
L & C Banstead M25 (London/Surrey) Good on sales, appalling on post sales service with an arrogant and inflexible approach.

Also a 1 star rating:

If I looked after my customers once they'd bought my products the way L & C do, I'd be out of business!

Wood BMW
and
Salisbury, Wiltshire Sales are appalling unless you are clearly loaded. Servicing (when you can book it in) is average but expensive and frequently will try to replace half the car rather than spend some time fixing a minor issue.

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Took my 325 TDS in to find out the location and possible cause of an oil leak. They was able to give me a report of everything but an oil leak. (Minor problems that I was already aware of) The diagnostic machine even reported door locking faults that were not there before or even after they tested the car??? They jet washed the engine to assatain more about the oil leak causing an electrical problem (fuel injector light permanently on and poor performance). They will happily charge me another £42 plus vat for another diagnosis to tell me what is causing the new problem!!!! UNBELIEVABLE....

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I've bought little bits and bobs and there service and call back was excellent. I had expected the wiper linkage that failed to be much more trouble, but the assistant know E34's and knew exactly what I needed and it was ready and waiting when they said it would be at 5pm that day.

They have sorted out the ASC failure in 1/2 hour and fixed the fault rather than replacing parts at random!

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11/01/06: Had a problem with PDC - they took several days to diagnose and when finaly fixed I found that the wiring had been stripped (probably a pre-existing problem but one they should have found and corrected) the wires were then occassionally shorting out. Unimpressive.

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29/01/07: Started using these people after 10 years of disasters with their Bournemouth opperation, I could write a book!! Took my E46 M3 in to have an oxygen sensor replaced, took them 5 days. When I collected it I notice that the previously full fuel tank was showing only 1/3rd full. Called them and said that I was unhappy that someone had put on a lot more miles that just a test run and that I was going to fill the tank and send them the bill. Only mangaged to put in 3 litres but it was still showing less than 1/2 a tank. Took the car back and after 3 hours they said that they had removed the rear seat and changed a transponder? The car stank of petrol and they had put 3 air freshners in the car, one in each door pocket and one hanging from the rear view mirror Three days later I filled up again and came out of the garage shop to find that my car in a pool of 60 litres of 97 octane unleaded. I called Woods and they told me to call BMW breakdown, I said it was their responsibility and that because of their incompetance " they could have bloody killed me" The service manager said that if I continued to use such foul language she would hang up, I asked to speak to the dealer principle and was told that he didn't want to speak to me. I called the Bournemouth office and told them that they had 1 hour to get me a loan car or I was going to sue them, the car turned up 1.1/2 hours later and I left the driver on the fourcourt with my keys and told him to sort it out. Got the car back 8 days later and not even a word of an apology. Have started using Tice of Dorchester who are much smaller and seem to want my business and I have just ordered an E90 M3 from them so I hope they keep it up.

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06/10/08: I cannot believe all of the slagging that you guys give these people. You want the prestige but cant afford the cars. I have had 3 cars from them and the service is great. If you have an attitude before you walk through the door, then you'll never listen to what people say. If you have a bag of bones, mixed service history car, which your mate has done some mickey mouse conversion, and then you ask a professional to investigate, it cost you... If you stay with the NHS, you get NHS treatment, if you want the private treatment "PAY FOR IT". I had a volvo Oil and Filter service, £325. so what are you whinging about! Back street garages are fine, as they ring the main dealers for advice unless thay have worked there and gone on their own... Great, well done... but wait till they have to spend £10-20k to catch up with the technology or buy the tools...

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15/04/09: Poor, poor customer service for the usual (high) dealer prices. Asked if the service record of my Z4 had been completed before leaving and was assured that it had. Went out to car to check - it hadn't. Letter to service manager answered promptly; no admission of fault, so don't know what else they didn't do that they said they had done. I will avoid this lot in future.

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30/10/11: A place where you get the feeling you've just paid a lot of money for servicing and nothing has actually been done.

Tice Dorchester 30/10/11: It's a fair way to travel for me but I've always found them excellent, especially the Service Reception staff. They had stopped giving courtesy cars except for high value work which is why they have lost a star.
Emtec Salisbury Salisbury, Wiltshire 31/10/06: ExBMW. Do all the work on my E39 530D. Sensible prices, good car care to date and best of all they LISTEN! Thrown numerous niggles at them and though it has sometimes taken two visits they have always managed to resolve the issue. Good knowledge, apologies if due and a flexible approach.

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02/01/07: Put my X5 in for an oil service. Very good price, done when they said it would be. They retro-fitted some xenons promptly and although a couple of minor probs with the lights themselves Emtec listened and were always eager to help. Knowledgeable too and mechanics you can trust. Highly recommended!

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01/05/08: Helpful, friendly and flexible. Always done a good job for me and I would recommend them highly.

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11/06/09: Just had an inspection 2 done on my e46 M3 and very professional it was too. I was a little apprehensive about dropping the car off, there is none of the polished front you get with a BMW dealer but the work done was excellent and everyone was very helpful and very friendly. Plus only they charged half of what Woods (Bournemouth) wanted. I will definitely be going back

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13/08/09: Helpful and knowledgeable people who take pride in their work.

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08/12/12: Found these guys a few years ago when I was living in Salisbury. Even since moving to Oxfordshire, I take my E46 M3 back there each year to be serviced. They're knowledgeable, friendly and do a good job. Recommended.

Wood Bournemouth Bournemouth Poole Dorset 13/05/06: Good helpful sales (aren't they all) Awful awful service department. My 2002 M5 went for oil service with list of faults. Three trips & 15 days to fix them all. Patronising, untruthful and lazy poorly skilled technicians. Only glimmer is an apologetic service administrator (Alex) who does his utmost but hampered by the rest of them. Avoid. Try Barons Hindhead, much better.

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29/07/06: Take it from someone who worked for this bunch of monkeys. What the hell was I thinking when I applied to work for the Wood Group, they are amatures who haven't got a clue how to look after their customers. When I worked at Woods my colleagues could not be bothered to treat any of the customers with any respect, the Aftersales Manager was rubbish at his job and couldn't organise or manager his staff effectively. Everyday was utter chaos and every problem turned into a drama, customers would be going mad and staff would be reading the paper for new jobs. Thank god I got away.

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30/06/07: Absolute crap! Having just mvoed here needed two new rear tyres and brake fluid change - insisted on doing oil change also at extra cost. Not only failed to do it at quoted price, also took over two hours when i was told would be a maximum of 45 minutes. Took the car to some other monkey for the tyres who has put balancing weights on the outside of my alloys - what a total D1CK! Having had the car back for a little while oil light started coming on, taking it to a different garage they had to top up 1 litre of oil, that's nearly 25% of the sump, what had wood done to my car???? Needs inspection now but definately looking for an independent, Wood do not know what they are doing, they are dangerous and they are fraudulent, how can they charge for a full oil change when they didn't use enough oil? Money by deception springs to mind. AVOID AVOID AVOID at all costs, no one should put up with the crap service delivered here.

Star Tech Poole Dorset 15/04/08: Recommended to these guys and started using them 3 years ago on my 2002 320D. Great service at reasonable prices and friendly too. When I drove over a lump of breeze block, they got the parts at cost for me to fit myself and dropped them of at my house. Offered to fit it for me there and then!! They will definitely be doing my new 320D.
Gloucester BMW Specialists
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Gloucester Excellent small outfit - has done several jobs for me including V8 block replacement. Costs reasonable but can be busy.

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Excellent service and attitude. Performed repairs to wipers exactly as quoted. Phoned me to let me know the car was ready. They even cleaned the carpet afterwards.

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I took my 1994 540 to this place as the chap I bought it from said they were OK. They broke off one of the plastic covers from the top of the engine and did not tell me about it. They then completely ignored my phone call and subsequent letter and I had even sent them photos (as I live 40 miles away). I could not believe that after earning a couple of thousand pounds from working on this car they would act this way.

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FANTASIC I CAN'T SAY ANY MORE REAL MECHANICS WHO TELL YOU THE TRUTH AND HAVE TIME FOR YOU ALWAYS.

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Did superb Insp2 on my E46 323i, car runs superbly well, free loan car and full valet and 30% cheaper than Dick Lovett Bristol. They do not try to do unnecessary work like D. Lovett. Also friendly and helpful unlike the arrogant main dealers

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Friendly and helpful. Don't carry out unnecessary work and are honest about the work that does need doing. Can't recommend them highly enough!

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07/08/06: Friendly very efficient and professional reliable service from people with thorough across the board BMW exams from BMW who can pinpoint a problem often in seconds and work with a brilliant sense of deductive inference. Sure they may be be a £ or 2 an hour more than your local garage but they work so fast as they know what they are doing on BMW cars and they do get everything right. Never had a problem and they always order the RIGHT parts and quickly. I wouldn`t take my car, Ben, anywhere else. He wouldn`t let me. In all seriousness. Top quality service from decent people who really know what they are doing and who get it right. A real pleasure and fewer worries knowing they alone look after all my driving needs. Genuine 5 star service. And I have always had fair value for money costs as well. I wouldn`t even think of going anywhere else just incase they made a mistake. These people really know what they are doing with BMW`s.

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09/03/07: I wouldnt take my aged 320i anywhere else. In my opinion they offer excellent value for money servicing and good old fashioned customer service (so rare these days). I drive from London for servcing/ MOT's because they are that much better & cheaper than anything here in the smoke. I've been ripped off at delerships and stitched up at local garages. These boys are trustworthy and knowledgeable. They always do an overall inspection of the car and call to advise on anything pressing or just let you know that something is on the way out if it can wait.

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27/09/09: I have used these guys for the past 4 years to maintain my 2.8 Z3 and also a 520i.They never do unneccessary work and the level of service and costing is excellent.

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10/03/09: Fantastic service, with loads of information, and lots of helpful advice. Cannot recommend highly enough

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25/05/10: Came highly recommended and went in hope after poor service at Cotswold BMW (Gloucester). However, over 2+ years I found them casual and uninterested. Failed to reset service indicator on 2 services. Didn't spot thin front pads, forgot to fix noisy a/c electro-magnetic clutch. They've definately knowledgable and really know BMW's inside out...but it seems you have to be a member of some secret club to get them to perform. I've lost confidence.

Independent Motor Company
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Reading David and Steve run the Independent Motor company and offer Servicing and Used BMWs at high prices! Not good workmanship, too fast to get to the bill

If your in the market for a used BMW go in with eyes wide open! Or dont go in.

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V. disappointing. Bought an E36 M3 Evo. Promised a BMW spec INSP II service would be completed. Some time later it's clear several items omitted, I now suspect nothing at all was done, except resetting the service lights. Also turns out "Warranty Holdings" warranty paperwork not filled out properly either. Classic example of 2nd hand dealer cowboys - BEWARE.

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Spoke to both David and Steve. Both helpful blokes. I bought a E36 M3 converable, paid right price for a motor of that age and milage. Had a few minor problems with the car, all sorted with no issue. Still very impressed with service given, will use again.

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01/08/08: Bought a car from David @ IMC early 2008 - paid well over the odds as I thought the after-care service would be worth it. He was a complete idiot. Had to wait for MOT & tyres for the car. Collected a few days later. Noticed that the handbrake was stuffed so got an independent vehicle assessment. They said the car was not roadworthy and should not have been issued an MOT for 3 separate faults. Took it back to be fixed and they made the handbrake so tight it could barely be lifted. I think this was done deliberately to spite me. The other faults i gave to them were also 'overlooked' or they brushed over them and stated that's the way the car worked. They are complete cowboys who don't give a monkeys about after-sales support. They also operate via a dodgy garage to issue invalid MOTs.

Dont touch them. I'm having to take my case down the legal route they're so terrible.

Keylink Systems nr. Winchester, Hampshire Nigel's been in the business for years. He replaced the engine on my E30 320i back in '86! He has a select team of mature mechanics, not spotty, sullen youths. They always do a top job and are usually far cheaper than main dealers. They're a bit out in the sticks, but very useful to know.
North Oxford Garage
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Long Hanborough, Oxfordshire In my experience, this is one of the best BMW dealership in Southern England. This is a local branch of Oxford's North Oxford Garage. The North Hanborough branch specialises in caring for older BMWs and has done some good work on my '86 635.

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I have received nothing but disappoiting service from any number of SE England BMW dealers. No longer -these guys are the best - courteous, honest and efficient - they aren't the cheapest but they are no rip off merchants and carry out the work in an exempalry manner with after sales service to match.

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These guys actually appear interested in giving good service, and they know their stuff. Cant recommend them highly enough.

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My car was booked in for a 36000 mile service (38564 actual mileage). No reported problem, only advised of tyre depths. The work sheet stated disc and pads checked – 6mm front pads/8mm back pads.

5 days later the brake pad warning light came one (actual mileage 40100), at only 1536 miles since the service. I returned the car back to the garage and both front pads and discs were found to be worn out. Pads now 2mm thick and disc below minimum thickness.

So, in 1536 miles the pads had gone from an inspected size of 6mm to 2mm and the discs were below the minimum limit. I do not believe this is possible in such a short mileage distance and I suspect the inspected sizes to be untrue. As they do not remove the wheels to inspect the pads and discs, I can see they haven't inspected them properly, resulting in this fault.

They've now rectified but in the meantime I've had to lose a day's work and they put my safety at risk. The fitters are pleasant enough but their policies need looking at; the Management and particularly their receptionist need some serious training in customer relations.

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Talk about Snooty! Servicing dept know nothing about cars over 3 years old. Had a huge argument with their service manager about a fault on my old e36 as they couldn't diagnose it but still charged £100 for looking. Took it to a little independent BMW garage problem was diagnosed in 10 minutes and for free! I now drive an M Coupe and they still refuse to even say good morning when I go in.

In my opinion this is one of the worst BMW garages in the South East only visit them if you like being treated like scum and paying massively inflated labour rates for incompetent work

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15/12/06: Used this garage when I lived at Woodstock for service and for crash repairs. Far, far better than the flash new dealership on the A40 at Oxford. Fast, efficent, friendly service. Serious rear end damage [£5K] happened on a Thursday, car repairs authorised next day by North Oxford e-mailing photos and quote to the insurers, and I picked up the repaired car the following Thursday!

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23/09/09: Very bad experience with this garage. They were asked to solve a certain problem, I was billed close to a normal person's monthly wages to solve this problem, within 24 hours of collecting the car i was left in the same situation prior to the work being carrried out, I was experiencing the same problems. So 3 weeks and a large sum of money completely wasted. I would avoid this garage at all costs. Complete rip off and you kind of get the feeling they would be happy to fleece you of all of your money and still leave you with a car that had not had the original problem fixed. Oh well you live and you learn. I will now be taking the car to an independant who comes highly recommended on this site, which is what I should have done in the first place. North Oxford Garage on the peartree roundabout - if you take your car there prepare to be properly mugged off !!!

Coopers Thames Ditton South London Appeared to provide good service at first, but lied about service book being in safe when we picked up the car, and then posted a created version from a new book. Only admitted it was a copy when challenged. they also kept other related paperwork on vehicle, apparently for their records, which now seems suspect.

Brake fluid service was missed and later done by their Reading branch, who then reset the oil service as well, so have to guess when next service is due. Promised to call back, but of course have never done so. First car bought at a dealer and probably the last.

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Bought a 323ci for A1 condition price and after paying for the car someone had scrapped it on the front bumper. Coopers said they would repair it within a couple of days, it took 3 months. Also I have recently noticed that the seatbelt has rubbed through the leather on the drivers seat, BMW refuse to fix it as it's user error!

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Been for 2 bodywork repairs, both times tried to stuff me by replacing parts which weren't damaged. Hopeless communications, lost my service book for a week.

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12/05/06: I took my 2001 735i in for a first service after buying it of a dealer with a BMW FSH. They seemed ok at first. Professional enough front staff. Explained what I needed done and got a nod and all ok. Felt confident my car was in good hands. That is where it stops though. The actual mechanics are unprofessional, unhelpful and rather rude.

I took my car in early for an inspection 2 service. The mechanic called me at 11:45 telling me the lost my key and do I have a spare? What? Apparently they drove the car a 100 meters to the bay, took the key to the service board, a 120 meters but lost it on route? Huh?

I had to leave the car there for an extra day as they did not have spare keys and neither did I. Got the car back and received the standard 10% 4 plus discount but nothing else. Was promised that I can have the £100 key when it is found. Hmm, nothing so far.

On further inspection I do not trust anything they did. I will investigate this weekend to see if the inspection 2 service was done correctly but I am not overconfident as the car was not serviced the day it was booked in for and the key was only activated 13:00 the next day and I got a call at 14:00 asking me weirdo questions in succession about coolant temperature sensors, frayed belts, streaky wiper blades, broken nav computer, dog bones and more asking/telling me if you should be replaced. I was confused and did not want to add to the bill as the garage I bought it from was paying half of the service so I said no. There are little clues that they did not do all they said but I am speculating at the moment.

Overall, a pleasant facade but a bitter after taste for £500 and the distinct feeling that I just took one up the proverbial. Not recommended at all. I will be going back to Boxer Motor works for excellent service and professional mechanics.

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07/05/07: Absolutely poor service from a main dealer. You book the car in for a repair and instead they rectify other things than the initial problem it is booked in for. Four times my E46 has gone in for the same repair and they brush you off blaming it on another fault on the vehicle thats causing it. Disgraceful. Never taking my car there ever again. My car had less faults before it went in for a service at cooper. A local garage does a better job on my older E36.

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13/08/10: Took a Mini Copper S in to the garage, to investigate a knocking sound on the drivers side. Left it with them for a day and was told they couldn't find any fault. The (smarmy) service guy at the front desk said the mechanic completely checked out the car and even had a metal bar in amongst the suspension, testing it for "play". They said they took it on a test drive and couldn't hear the noise. I drove the car away but heard the knocking again within 100m. I had to tak i back a 2nd time (more time off work) and a mechanic got into the car, drove with me for 50m and heard the noise. We went straight back to the garage, he opened the bonnet and it was clear to see that the front drivers-side suspension was leaking. Obviously, they didn't do a single thing on the first visit and were just wasting my time - they were probably too busy and just made p some story to fob me off until another day. I have used the garage, while my cars were within warranty but now take them to! GMG Motors in Sutton (nice guy, good honest work).

Parkway Automobile Bristol Got them to fit the rear suspension bushes on my E36. Less than 100 miles later the trailing arm had slipped off the bush. I then had to take it to a BMW dealer to replace the bush a second time. Since the BMW dealer has fitted the bush I've had no problems.
Milcars Ruislip Manor Hillingdon Poor customer service. They never return calls. Always making excuses. Staff are very arrogant. Technicians do not pay attn to detail. BMW Managment needs to have a serious look at this garage!
Milcars Watford Watford Absolutely useless garage - would never use them again. They couldn't find out why my car (which was still under warranty) was cutting out so suggested I phone for assistance when it cut out altogether - useless.
Cotswold BMW(Cheltenham) Gloucester Good service, will sometimes talk to you as a human. Recomended new pads and discs unnecessarily.

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In for a CD unit install and the mechanic drove the car into a gate post. Agreed after confrontation with manager to let me use his car whilst repair completed.

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17/10/06: Tried to upgrade my 2000W 323ci Cabriolet with Rear LEDs. Bought the lights from the USA (OEM)Had to buy a Light control module(LCM)to get them to work.Quoted £235.Ordered it. Bought a LCM on Ebay in the mean time. Turns out it was the same as the one they ordered cancelled the £235 one. Took the car in fitted it all myself first all they had to do was code the LCM.The phoned and told me it was ready. drove it away warning lights came on. Took it back scratched their heads a lot and then decided it was the wrong LCM even thoughthey dealer I bought it from on Ebay assured me it was the correct one and they ordered the same one and coded it and said it was working. Problem was it only cost me £55 for half hours labour to code it.(It takes 10 minutes at most)They had to get more money out of me some how. Bunch of Toss**s. Won be using them again.Have problems with Cotswold Cheltenham with my new car will let you know how bad they are. What is it with BMW dealers "Great cars" absolutley the worst customer service I have ever had the misfortune to experience.

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26/10/06: Bought a used M3 convertible private sale.It was purchased fro Cotswold BMW Cheltenham.It still had 2 months left on its BMW Used approved warranty wich was transferred to me.3 of the four wheelshad no laquer on the outer rim of the wheel. As a result it stained when washed.The 4th was fine.Also The drivers seat had problem with the stitching on a seam on the side. It had come undone.It was obviously a common fault as it happened to my friends 03 E46 convertible within a year of having it.Although BMW bragg about their used approved warranty it isnt worth the paper its wrote on so please dont be fooled.They fobbed me off with seats arnt covered by the warranty.We went through a long process of blame and counter claim and eventually BMW agreed to repair the seat( a 3inch seam with broken stitching)and BMW would pay 80% of the bill.My 20% £395 + VAT. The wheels dragged on longer with their area expert telling them that the wheels had been professionally repaired.Of course they wouldnt repair damaged wheels professionally if its was in their showroom on sale for £26000.The guy I bought it from never had them repaired.Guess what they would not repair them suprise!! suprise!! They really dont have a clue about good customer service. A £26000 car and every excuse to fob you off.Will never use again.Im sure they do a good job on the ordinary every day repairs but when it comes down to a non basic problems they will look for any excuse to get out of it.The staff are really snobby and patronising. Must be a pr-requisite for being a BMW Main dealer.

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16/05/08: Used to have great customer service. Been using them for 10 years+. Not any more. Previous staff great, but every time I go back, there seems to be a new member with the last one gone. Whats going on? They seem to be replacing experienced ones with ones which dont know what they are doing

Steve Rowley
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Cheltenham Much better work than the local main dealer [Coteswold]and at sensible prices, only draw back is the unit is hard to find down a narrow side street. Wouldn't go back to Cotewold for any money.

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08/03/06: What a breath of fresh air!! very honest & reliable. Good value. would never take my BMW anywhere else.

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11/03/06: Just used these guys (07/03/2006) for my 330d and was very impressed with the service and customer care - my wife dropped the car off and they ran her into her office then took the car back and did the work (Inspection 1 plus replace one rear spring and check airbag wiring) all for just over £200 - very good value and helpful too.

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25/04/06: I purchased a BMW 523 from this garage with a 6 month warranty, rcently had some problems, handbrake, wheel bearing, airbag light.

Was delighted tht Steve and his partner corrected all reported problems ie. new rear bearing, new rear discs & pads, new seat sensor pad for airbag.

Considering I only paid £3k for the car I was expecting a lesser quality of warranty and response

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19/06/07: A breath of fresh air finding a garage who calls you before they start work to give you the option of what needs repairing and the choice to go ahead with an estimated price. A detailed explanation of the problem and even showed the faulty pipe, a friendly & professional service at nearly half the price of BMW. I was very pleased with the fault finding and solving from Steve and his team.

Lilly and Constables BMW and Mercedes Specialists East Peckham, Kent Took my car for an Inspection II. Received a very professional and corteous service. However, report told me that I needed hundreds of pounds worth of repairs urgently. Second opinion from an independent told me to change my brake discs and propshaft coupling. So i did. Now the motor's as smooth as silk.

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1995 525SE for Oil Service then Number 1 Inspection 5000 miles later needed new rear brake disks as pads had worn down. Thought inspection should cover replacement (extra to service cost) of nearly worn out parts such as brake pads. Also told of several pending troubles which could not make out myself.

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28/10/08: Dealt with them a couple of times. Service generally OK and reasonably priced.

Did have one incident having window regulator changed. Screws were missing from door trim and inner sound proofing ripped to shreds. Complained to service manager who had all the parts replaced without a quibble.

Heathrow BMW
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Heathrow, West London Sales staff are simply superb - have been going there for 10 years plus - and bought and sold via the, Fernando Navarette is sales director and top notch salesman is Richard Field. An independently owned dealership until March 2003 - now bought by H R owen - I fear a downturn - but will hold my breath. Servicing less good -as a valued customer I get better treatment - but in general inclined to be less helpful on the service desk.

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Last 2 services/MOT's on my E36, my car has broken down within 1 week. On the last occasion, my brake caliper siezed driving away from the garage (just serviced & MOT'd) and was told it's not their problem! Now looking for good independant.

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Took my car to BMW Heathrow, by recommendation, and the first impressions were good. However when I collected the car, after a major service, the door stays had not been greased and a noise from the rear brakes was still there despite payng a hugh amount of money for them to strip and rebuild the rear brake assembly. I am scared to take the car back to them as I cannot afford to shell out 800+ each time the car goes in.Very poor service from then on , no calls returned and when I complained to BMW UK they promised to get someone to call and I am still waiting! I would not take my car to a BMW dealer except that if I had it serviced etc elsewhere it would invalidate the BMW warranty.

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Took my 5 series(E39) in for Inspection 2. Added a few extra items that I wanted them to check over.Staff at reception were fairly helpful (a little indifferent though) and noted down what needed to be done. I then said I needed to get to the nearest train station and was told to walk down the road to West Drayton stn, about 15 mins walk away. As I walked out their courtesy mini bus turned up. I asked the driver if he was passing the station and he kindly offered to take me there. So why couldn't the staff in the reception have informed me that a courtesy bus was available? The workshop did ring mid afternoon to update me on the progress and what extra work needed to be done which was good but when I mentioned the extra bits that needed looking at they seemed unaware of a couple of them. I requested that any faults they found be written in a report so that I could claim from a warranty I had on the car. I picked up the car that evening, it was fairly clean and everything seemed ok but there was no written report for me eventhough they found some faults and some of the extra work I wanted done seemed to have been totally ignored. I got home and opened the bonnet and noticed the windscreen washer container was totally empty. Makes me wonder what else they have missed ...When I rang back the next day to complain, there was no apology offered and they were unhelpful in assisting me in trying to get one of the faults repaired through warranty. Guess as it's not a BMW warranty, they couldn't care less. I doubt if I will take my car back there.

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Had my 528 serviced here a couple of times. Good in that there normally isn't a big wait, phone on the friday and they can usually do it Mon/Tues. You are paying for major dealer so top prices nad minimal work. Broke my cupholders but did replace them no quibbles.

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24/02/06: Booked in to carry out a diagnostic on my 323i, e36, because of a noise that id been hearing from the rear. Turned up and they did not seem to have any record of the appointment. After waiting 20 minutes a mechanic finally appeared and drove my car around the block, suggesting the noise from the rear might be the rear shocker absorbers, I expalined the shock absorbers and shock mountings were brand new and been fitted only a month ago.

He suggested I should book in for a diagnostic! I explained I was booked in for a diagnostic but he said id have to discuss that with the reception desk. Girls at reception did not seem to have a clue. Nice looking though.

Told I would have to book in for a diagnostic...decided not to bother. Wste of half a day and a feeling that they are too busy to be bothered. Wouldnt complain except a friend recently purchased a 330ci from them and its been giving little problems every month, which they take forever to sort out.

Be prepared to visit 3-4 times.

First time to identify the problem.

Second time to get the car booked in(regardless of what u discussed on the phone)

Third time because there too busy that day/or they have to order a part/or are you sure you have booked in???

Also be weary of there diagnosis of problems, especially if you have purchased your BMW from them. If they need to replace parts they will attempt to replace the bare minimum and take the cheapest option, usually resulting in a temporary fix only.

I will now travel further afield to find a decent garage.Not recommended.

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11/04/06: Arrogant & argumentative customer service by a guy called Kevin in the service dept. Also tried to pull a fast one- charging me £43 to replace a burnt rear bulb...!! He argued that the car was out of warranty(by 2 weeks!!), even though 2 weeks earlier at my Inspection 2 service I pointed out the problem of an erratic bulb failure warning lamp showing on the dash which was apparently fixed.

1 star- because they can do an oil change without spilling oil all over the engine bay & steering wheel like another dealer managed...!! What's happened to BMW customer service- they are shocking!!

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27/04/07: I had a ipod connection installed to my 2005 5 series. Returned home and found it didn't work, it hadn't been tested stating they didn't have the necessary connection to test the connection. For someting that cost £200 to install pretty useless. The service manager was even more useless when I complained. I needed to spend another 90 minutes returning to the garage. Shame really as the sales part of the garage were pretty good.

BMW Werks Heathrow 22/06/06: very honest and good pricing bmw tech, nothing to much and happy to part money in exchange for his workmanship, does all the family 5 and 7 series,
Berry West Drayton Heathrow 23/10/09: Told brakes were not looked at when serviced, took 3 attempts to repair fault in front brake and insisted on charging us 3 times for same job. Manager promised to look into this and phone back needless to say no word. Would not trust them with a bicycle.

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19/10/10: Absolutely useless please do not use this garage. incompetent service staff and the attitude of the manager is ever worse. You have to have a slanging match with them before they decide to pull their hand out their arse and do something. Even then would advise people to just avoid at all costs.

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06/01/11: Dropped car off first thing in the morning for a straight forward brake replacement. No communication throughout the day and did not even return calls with an update. Alarmingly by 5pm nothing was done. The car was there the whole day amoungst complete disaray... A very bizarre outfit.. Avoid, say no more...

BMW Werks Hayes, West London 14/11/06: Nice bunch of guys, 2 brothers from what I make out, felt at home with the amount of BMW's they have, awesome pricing.
Lakeside Garage Sevices Wraysbury, Staines Small independent specialists, very friendly, Bosch diagnostic centre, Did subframe bushes on my 525, only 2 days to book in, delivered the car back. Puts main dealers to shame.

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Needed a pre purchase check on an '81 635CSi so contacted the service manager (Darren) after seeing comments on here. They checked the car thoroughly at short notice (and during their lunch break) for no charge. Even gave me a lift to the station. Many thanks for saving me from what would probably have been an unwise purchase...

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Had an interim service and pre mot check. Front ball joints and rear springs were found to be knackered and replaced. fair prices and sailed through mot. very professional and explain everything unlike bmw dealerships.

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25/08/06: Took my 330 to Lakeside and got my drivers window regulator replaced with genuine parts for a lot less than BMW. Service and repair prices very reasonable with helpful and knowledgeable staff. Dealers could learn a lot here! I will be going back. Thanks to Darren (Service Manager)

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08/01/09: I saw several positive reviews here and elsewhere and decided to take my first ever BMW (Z3) there for post-sale vetting as well as due Oil Service, other bits & pieces. But even my last-minute decision to re-MOT was accommodated. What a nice bunch of people they are! Obviously Darren is the boss whose good customer-oriented spirit runs through the whole team but also I had a good chat with Chris who did most of my car and Jay who answered my call earlier. All very friendly and technically astute, happy to explain every details if requested. Clean, tidy and well-equipped garage provides professional atmosphere and I spent the whole 1.5 h servicing process from a nice viewing area within the garage. This little gem in the quiet neighbourhood of Surrey countryside has been highly recommended and perhaps the services got even better! Many thanks.

Sytner (Gerrards Cross) Bucks www.bmwlemon.com/dontbmwcare.htm

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If you like being mislead and having a load of clueless bimbos trying to fob you off then please venture to Sytner's Gerrards cross.

Useless - seem to come out of these places and feel insulted!

Autoform BMW
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London, Tottenham This is an excellent place where you get your BMW fixed at very good prices. Extremely helpful and don't cost the earth. In my experience they are the place to go to if you have a broken windscreen wiper motor, a dodgy alternator or the service indicator panel needs replacing. These type of jobs are usually done while you wait. On one occassion they fixed my central locking and replaced the drivers door lock mechanism all for 60. I owned a 325i for 6 years and AUTOFORM were always my first choice when it came to repairs.

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BMW body and servicing work done. under the arches / bmw graveyard type operation so have new and used parts on site. Only do BMW. fitted me in the same day did the work while I waited watching as the mechanic who could obviously have done the work blindfolded sorted my electric window and then changed the cam belt for 60% of other quotes.

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Sytner City didn't return my calls or emails so I used these guys to replace my cam belt, brakes, some electrical work and some cosmetic mods. These guys know their E30s. Great job, keenly priced and highly recommended. Am back there in two weeks time to have my Bilstein Streetline Kit fitted.

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7/01/06: These guys made my life a misery. After the glowing reviews on your website I booked my E30 in for its routine full service. They didn't change the oil or wiper fuild, and I suspect they didn't change the air filter or anything else. To add insult to injury not only would they not stamp my service record book (they said they never keep a stamp - sounds dodgy here, obviously under the counter stuff, which is not what i wanted), they also would not give me a receipt so I could not tell whats been changed. To add insult to injury my car has ran worst than ever following the 'so called service'I had two months ago and now its off the road. When I went to see them, they seem to know what they were doing but I just don't believe they do all they say, in fact there was something sinister about the whole thing. If you don't mind dealing with East End Michell brothers motors with some added extra's then this is the place for you or I recommend giving this place a wide birth.

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26/10/06: Had to respond to the guy who wrote in about his servicing problems at Autoform. As a regular punter at this establishment I think it needs to be made clear that these guys are more of a BREAKERS than a garage. It is THE place in north london to go to if you want honest repairs to be made to your older BMW, that won't blow the bank and will be undertaken by what I see to be competent enthusiasts -- not necessarily mechanics. However, DO NOT go thinking they are a garage that have rubber stamps for your beloved service history - because as can be seen from the last entry it's clearly not focused on that sort of service. London based? then for any type I or II service go to J+D in High Wycombe or Cooks Ferry in Enfield, else give Autoform a go for your 2nd hand parts and general repairs..... they're not as scary as the Mitchell brothers either......

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30/09/09: Always had excellent service here. They do a very good job at reasonable prices. Always very helpful and efficient. They keep my old BMW running smoothly. If you've got an older BMW I recommend Autoform very highly.

William Jacks Cobham Surrey My first venture into BMW ownership. Brought a new 325 Compact Sport and they couldn't be more helpful. They did let it go out with a defective track rod end which is a bit poor for a new BMW that was PDI'd and road tested? However it was sorted very quickly. Hit a pothole and bulged a front tyre, then some dopey woman in a fiesta who though she was Coultard smacked the wing mirror. Both relaced at different times by the dealer, free courstesy car. Good boys so far wait and see when it comes to servicing. Main dealer prices although the tyre was good value.
Cooper Cobham Surrey 21/10/05: Went to book E46 M3 in for inspection I service. Asked service representative for an estimate of how much it would cost. He replied sarcastically 'How much money have you got?' Have previously purchased 2 BMWs from this dealer, but this single comment means I'll take my business (and my hard-earned money) elsewhere!! I believe most dealerships have got to used to dealing with apathetic company car drivers where cost of ownership is not a consideration, and forgotten about the service standards which should be associated with a premium brand like BMW!! Wake up!!!!

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15/08/06: Appaling service, promised to get back to us with prices and information because they were closing on the day we came to view a mini. After waiting for 1 week we went to mini sunningdale and bought one. after 3 weeks we get a call asking us what information we needed. So they missed out on a £20.000 sale!!!!!!

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24/03/08 I don't know if anyone of you has tried BMW Cooper in Cobham. I have BMW E46 316i SE with all BMW Service history. I bought it 2 years ago and have had oil service and an Inspection I with them and have found absolutely brilliant . My Inspection I cost me 225 pounds as they only changed things that were required and nothing extra. My first oil service with them cost me 192 pounds including the engine oil, break oil, a pair of new rear break light bulbs. And after my for my inspection the customer service called me to ask me if i was satisfied. I believe it will be good to try them but on the other hand i would say its no point taking a 10+ year old car should be taken to a main dealer.

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09/09/11: Rip Off Merchants. Tried to screw me out of £200 when buying an approved used car. (crossing out figures when deciding on price then going on about tax, part exchange etc to try and confuse) then when I came to pay found out they had added £200 (didn't want me to use their calculator to check figures then the Salesman blamed his boss, completely amateurish trying it on). After receiving the car I washed it and found lots of scratches they had covered with coloured wax. The reg. docs took a couple of months to arrive after they blamed their admin dept. for not sending them to DVLA. Complete cowboys.

AMC (SW17) Garratt Lane, Wansdworth, SW17 London BMW,Merc specialist. Good quality work, very knowledgable, fast turnaround but not cheap.

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I have used these guys for years and never had a real problem. They aren't the cheapest but more so than main agent and always happy to explain things. A friend who also uses them for his old Merc thinks they are too keen to find fault but I think that's more a reflection of his car.

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Very friendly and professional service. Provide sound advice, rather than merely recommending additional work. May be expensive (I haven't really noticed since my comparison is BMW main dealer), but have carried out small jobs at no additional charge so that everything is sorted after a service.

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15/07/06: Used this garage to service my old 320i for 3 years. Excellent service and advice, very helpful and reliable. Prices on the high side but still reasonable compared with dealers.

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29/09/06: They service my current E38 740iL and the previous 3 BMW have owned (in the last 10 years: 528i, 735iL, 740iL). The service is spot-on, they will always advise on what should be done before going ahead and they bend over backwards to get the works to 110% satisfaction and on time! Absolutely recommended A++++

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04/02/10: Great independent garage, they know everything there is to know about BMW's and they carry out their work in a more thorough, conscientious and timely manner than any main dealer ever would. They are priced to compete with main dealers.

AMC (SE12)
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7 Baring Road, Lee, SE12 0SL, SE London Friendly quality service when sorting out my overheating problems. Kept me informed on progress. Well recommended. They may change name soon due to confusion with AMC in SW London.

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CANT BE THAT GOOD DONT EVEN RETURN PHONE CALLS AFTER PROMISING A QUOTE.

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- Did have to chase them to get them to give me a quote

- But were friendly, prompt and efficient

- Not sure how much of a BMW specialist they are though. On 3 visits, I only saw one other BMW in for repair (in a very busy garage).

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Polite, professional, persistent. Just kept working on the car until I was happy. Result: A well serviced E28 with no shakes or shudders.

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I was the first to rec. AMC on this Website a couple of years ago. Well time has past and I have to mark them down.

1. Unable to source M3 Replica wheel after 4 days "calling suppliers". (I found a shop less than 2 miles away that could order new ones with the correct offset)

2. Advised I could continue driving my car that had faulty rear-diff (it broke down two days later)

3. Wanted 5 hours labour to swap rear-diff unit. (see above)

4. You have to phone them for updates otherwise they will call at or around 5:30 and have to rush to collect the car.

Friendly service and likeable but I've lost confidence in them to turn things around quickly.

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Had an inspection 2 on my E36 done there on the 2/08/05, resonably priced, standard service, but didn't put cover back properly under glovebox leaving wires hanging out, nor had they checked clock bulb, didn't call to tell me car was ready.

Aston Garages Orpington, Kent Very professional staff, will not carry out unnecessary/unauthorised work. Also top advice given. Reasonable prices. Highly recommended.

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Strange this garage is well known for the complete oposite to what has been posted previously.I wonder who posted it?

Mavrommatis Motors Ltd RedRuth e34 525i 88 .required ecu chk, done on laptop no faults charge me 20 also checked co emmisson free of charge, told me to use redex and drive car hard to make car breath, fantastic no problems since. excellent info and technical advice.......
TCS Auto Engineers of High Wycombe
London Just after I acquired my 728 (just out of warranty so gasping at main dealer rates!) I was given a card for TCS by a charming man whom I later learned was the father of Timothy Charles Stoddart and boss of TCS Auto's. Never regretted going there - Tim is BMW trained as are his mechanics. Nothing too much trouble and highly technically competent. Reasonable prices+loan car even collection/return.

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I've had only Excellent Service from them - have used them 4 times for my 1994 318is coupe. They never try to suggest further charges, have a scary amount of broken BMW's of all ages outside to sell you parts, and pick up your car for free, even for only a 45 job! Again nothing too much trouble.

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THEY REPLACED ABS SENSOR ON MY W REG 520SEI IN SHORT TIME FOR £200. CLEARLY KNOW WHAT THEY ARE DOING AND THEIR LABOUR CHARGE IS HALF THAT OF A FACTORY APPOINTED BMW DEALER. THEY HAVE LATEST BMW DIAGNOSTIC EQUIPMENT

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Took my E30 into a couple of garages with a battery that wouldn't hold a charge. I was adamant that it wasn't a problem with the battery, and yet all anyone wanted to do was sell me a new battery, despite having replaced it twice. Tim at TCS was really helpful, and diagnosed the problem as a short circuit very quickly, and the car has been running fine since! They are courteous and helpful, and geniunely know there stuff. Good prices too, and definently worth a trip (I drove down from Central London!)

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10/02/06: I have used this company 3 times now and have always come away satisfied. Latest visit just this week to fix a central locking problem - turned up, they sussed the problem in 5 minutes, back on the road in 10 minutes - all for the princely sum of zero pounds! That's what I call service.

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30.10.06: Cannot recommend highly enough. My 10yr old E39 had a circuit board problem behind the dash pod and I had been quoted second mortgage inducing prices to have it fixed by various garages. Local BMW dealership here in Swindon told me to scrap the car as it wasn't worth repairing. Found TCS on this site, rang and was reassured that it was fixable and that I would still be able to afford to buy Christmas pressies afterwards. Car went in Saturday morning. Jason looked at it, rang me and told me exactly what, when and how. Car was ready for collection at 1pm, cost was under £200 and my Bank Manager still loves me. I am a girlie and I was not ripped off or spoken down to by any of the guys. It was a round trip of 130 miles but, "because it's worth it", the car will not be going anywhere else. Thank you, thank you, thank you.

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18/01/07: Had the water pump replaced on my 330d, Tim quoted me 3 hrs labour and did it and only charged me for 2 ! they also did an oil service at the same time and fixed a couple of other faults FOC - Very impressed

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19/02/07: Feb 07: I'm embarrassed to say I put petrol in my 320d. BMW quoted me £3-4k!! I spoke to Tim who said he'd charge me 3 hours labour plus cost of filters. Total cost £250 or so and my car is fine. Main difference is BMW change the pumps even if they haven't been damaged, which cost about £1000 each including fitting. Tim charged me exactly what he quoted and even washed the car for me! He seems to be a top bloke and I'll definitely make the effort to go there again - about 30 mins train from Marylebone, London.

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03/08/09: Read the reviews and thought I'd give them a try with a simple oil service. That was 3 years ago and I've never looked back. Very friendly and they know what they're doing. I've definitely saved money with only having required work done. Tim can often organise a courtesy car if you need one (though be prepared to drive whatever he has which can range from the sublime to, well, adventurous). I live in Ruislip and have got a 1997 E39 auto if it helps.

Hallmark BMW Specialists Maldon, Essex These two guys are ex bmw and you can tell!! Polite,helpful,make you feel welcome. I don't need to say more. QUALITY

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Old fashioned really good service from two owners who really know BMWs. Example: AA brought me in at 8.30am with a failed alternator and flat battery, was asked to leave the car and phone later in the afternoon. Alternator arrived by 4.30pm, fitted by 6pm. All this at £45/hr labour and no appointment! Fantastic, look no further.

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Excellent service, good prices, fixed my overheating problem for nowt and replaced manifold gasket and sorted manifold studs well under the quoted price. Very helpful and friendly, most excellent coffee too!

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Tried to use these,arranged to drop off car on sat am, arrived on time agreed,sat around like a prat for 45 minutes, no reply to phone calls no message on answerphone total mileage for trip 80miles for me and my lift same again! Can't in all honesty give any recommendation to this outfit regardless of other positive posts.CAVEAT EMPTOR!

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22/03/06: I read the reviews on this site and used these for a service the other month. I was quite impressed, good communications and good price. My car is an old e36 328i. Used them again few weeks later when the car was loosing coolant. I feared the worst but they found a worn pipe and fixed it for £50.00 while I went for a cup of tea down the road. I would recommend these to anyone.

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14/02/07: Excellent service.Boss ex BMW very informative and took his time to talk about the car. This guy and his team deserve a lot of business. Would recommend any BMW owner to use them.

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26/03/08: I have had two E39 tourings serviced and attended to at this garage and can only praise all aspects. They are courteous, attentive, friendly, non-patronising and highly proficient. The are also extraordinarily cheap compared to main dealers. Owner is ex BMW and has an inexhaustible knowledge database and if he doesn't know he will find out any problem.

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15/03/09: Have used hallmark for 5 different bmws 3 series & 5 series for servicing and larger jobs i.e engine replacement, service has declined greatly as of late, always promised calls back to let know whats happening but never happens constantly chasing, car not ready on time, days turn to weeks and once 3 months for engine change, and I believe have charged for suspension parts not needed, used most recently after an accident which caused engine damage, garage told insurance company that engine damage not caused by accident even though running 100% before, car towed under my own cost to bmw cooper colchester stripped and engine damage confirmed caused by front accident, initially hallmark seemed like they couldnt even be bothered to even look at it they didnt want the hastle of an insurance claim job, more loyalty from a garage I have used for over 5 years and spent several thousand with as i wont be going back again and neither will anyone else i once recommended them to! . disgraceful very dissapointed.

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24/09/09: cannot understand the above comment, have used these guys for years and also very recently. Im no technician but cannot see how a front end bump can cause an engine fault like this guy says. I can 100% recommend these guys to anyone, very proffesional and honest thats why they look after my e39 m5 and wifes e60 530d.

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01/09/09: Used Hallmark for various BMWs over the years. Never any problems, always pleased with service and the price is reasonable.

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24/09/09: As the owner of this garage i would like to say what a superb website. I would like to reply to a comment from the above customer if i may. The reason for the delay of the first engine job was because we were awaiting for the customer to supply a decent 2nd hand engine as the first HE supplied was very poor which we found out after fitting! We then awaited HIM to purchase/supply us with another one as we do not supply 2nd hand parts for warranty reasons. We fitted 4 coil springss to the vehicle on the customers say so as he didnt find his lowered ones comfortable that were on the car when he purchased the car from an unknown source. Lastly i would like to say that on his 2nd vehicle i am not prepared to put my companies good name to an insurance fraud! and try to claim for engine damage due to broken inlet manifold flaps. Which we believed not to be a result of a tiny bump on front bumper and tiny crack in kidney grill. I am sorry but we have a good reputation and do! not want to part be part of an insurance fraud.PLEASE CHECK OUR RATING ON THE GOOD GARAGE SCHEME WEBSITE. Once again congrats for a very useful website.

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30/10/09: Fantastic specialist garage! I have been using their services for the last few years and cannot fault them. I once had the wrong coil spring fitted due to the wrong parts being supplied, Hallmark replaced both without quibble and did a diagnostic of an electrical fault for free.

Good labor prices and its clear that they know what their talking about. I am a BMW enthusiast and know my car/model inside out and come across my fair share of local hammer stone cowboy garages! They also appear to have just completed a refurb of customer waiting area complete with tea/cofee so no need to walk around a pretty dreary town center in the middle of winter!

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10/11/09: Not to seem tit for tat but further to my earlier comment and the reply, I dont like to be accused as a fraudster!!!, car was checked fully by cooper BMW and at my own cost removed from hallmark and towed, where it was established by BMW! that the engine damage (namely broken swirl flaps) was a direct result of the accident. Hallmark nearly cost me several thousand pounds by informing my insurance company otherwise, as you can imagine not impressed hence the comment - truthful and to the point!

Sewells Bishop's Stortford, Herts bought my 318tds from them new, now its 7 years old its too expensive to service at the main dealer anymore as all they seem to want to do is sell me a new one by frieghtening the life out of me with a list of bits that need "replacing" but not actually broken.... so the gist of it is if they put the willies up me by charging a grand for a service i will think sod this for a lark i might as well buy a new one....

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29/07/06: Took 530I, X reg to this dealership whom Ive used for 3yrs continously for yearly service. Vehicle developed throttle falure in slow moving traffic, hot weather. Complete engine harness diagnosed, which was replaced costing £800. 10 days later same conditions, again throttle failure, had not cured the original problem, this time throttle motor replaced. Refused to accept that the wiring harness was replaced unnecessarily, refused to any form of compensation. Plus had to pay for the part they should have replaced originaly.

E-Tech Motorsport
Portsmouth area One of the small independant specialists who work with a passion on BMWs. Knowledgable, polite and very customer orientated. I have had BMWs for many years and have never found a level of service as good as this. Their inspection and labour charges are way lower than I would expect.

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Took car for service inspection 2 & misfire. 1st time not at main dealer. Very friendly, polite, diagnosed faulty sensor. Service price & work was excellent.

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02/08/06: easy,pollite,and very helpfull

took my 530d with rough idle

diagnosed fault quickly. and repaired in no time at all.friend and family now use e-tech

Snows BMW
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Portsmouth I have owned 3 BMWs over 9 years (just about to place order for new 530D). I have previously used BMW Heathrow (4*'s) and Cooper Reading (3*'s) - changed to Snows 2 years ago and never looked back.

Very courteous reception team - an exceptional 'service while you wait' - free latte's and on-site hot food counter (I take my PC along and work from there for an hour or so while the car is being serviced) - quality of work carried out is always good - never had any post-service problems.

It's how I always expected BMW service to be.

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12/03/07: Very poor customer services, have gotten too big for their boots. Charged nearly £1000 for inspection 1 on a 2004 M3 24k miles. Attitude stinks.

Chandlers BMW West Sussex A bmw main dealer, very expensive but courteous service every time. I have noticed when taking bmw to chandlers for a simple service always say you need parts which are not needed.Your paying here for the bmw dealer stamp.

A freind of mine took his 325i for service ended up paying bill for 2500!

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Have used them many times, however they do replace items well ahead of schedule - this is particularly true for brake discs. Had this checked by an independant who said that the discs had atleast another 15000-20000 miles in them. Also had tires replaced on my old 520 - when I returned 6 months later they explained "did I know that the wrong tyres had been put on?" I explained that they had done it six months previous! Asked for the tyres to be replaced they refused.

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Diagnosed knocking noise on my M3 which they had serviced for past 3 years as pistons 3 and 5 damaged and quoted over £6k to fix. Was not this it was faulty spark plug and the EMS. I Am suing them for damages currently. Absolute rip offs or completely incompetent, one of the two!

James Paul
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West Sussex / Surrey Independant BMW Garage. They know their BMW's and know how to deal with customers. I have bought two 5 series from them over the past few years, there have minor problems that were dealt with swiftly and painlessly .

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I have just bought a 1997 323i coupe and the preparation of the car is faultless. I can hardly believe that it's not a new car. Paul Noon even delivered the car to my house in Haywards Heath. I am very impressed with the standard of service.

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Bought a 525i from them, was a complete bag o'shite. Also bought a 740i from them, it had lots of problems and their 'comprehensive warranty' didn't cover component failures, despite them not being service items.

Check the spec. of the vehicles you look at, every vehicle I looked at had a lower spec than the website spec. So just check the car has all options the website says it has.

Oh, and they can't really claim to be 'specialists', just a car dealer that predominantly sells BMWs. The couldn't identify faults with my seven series because they didn't have the appropriate equipment. NOT a specialist in my book.

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11/06/06: Independent BMW dealer. Bought a high mile BMW 33CI with all the extras installed. Good service, sale's chap didnt seem busy and new his product well.

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21/11/06: I bought an Aston Martin from these guys, the advertised Sat Nav didn't actually exist and the sales guy's attitude was appalling. I don't think their workshop knew much other than how to clean a car, might know about BMWs though. I wouldn't choose to deal with these people again.

Stephen James
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Enfield?

Same garage as previous review?

Live in Bristol but went to highly recommended Stephen James in Enfield to repair a dent in the bonett of a mini one. Was told the repairs would take 5 days. Rang the day before to confirm car was ready - turned up to collect it, the bonett had been replaced - but was not aligned and the garage had badly scratched the car. They tried to claim the damage was already there when the car was dropped off - but even though their own pre-repair inspection disproved this, it was not until I showed them the photos taken when I dropped off the car would they admit that they had scratched the car. Returned a week later to find no work what so ever had been done. After finally collecting the car (3 weeks later) few days later the indicator light flew off on the motorway, and once again returned to the garage - They did eventually replace it, I was informed by the garage that this was a common problem and the indicator lights often fall off after such a repair! They never did repair all the scratches they had made on the car - simply telling me that they take good care of all vehicles at their garage, they could not explain why their pre-inspection had missed such a large scratch or why it was not in the photos I had taken!

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POLITE AND COURTEOUS UNTIL A BOUGHT A NIGHTMARE 3 YEAR OLD BMW FROM THEM. THE DAY AFTER, A NOISE FROM THE CAR MEANT IT NEEDED A NEW PROPSHAFT AND REAR DIFFERENTIAL! BECAUSE UNDER WARRANTY STEPH JAMES NOT INTERESTED!!

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Took my recently aquired pre-owned car for a diagnostic test as it failed MOT for exhaust emiisions. Expected their test equipment to identify the problem. Total waste of time and money. They could only tell me there was a fault and suggested a series of replacement part actions to see if the problem would be cured. I'm no wiser than the information I gave them at the outset.

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Needed replacement wheel bearing for E36. Was the only local garage who had the required tool to remove the wheel bearing. Booked in for friday, get a call on monday saying they'd taken off the bearing, but had now lost to tool to fit the new one! Had to wait until the end of the week for them to order a new tool and to get my car back. All that, and it still cost me 300!

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I concur with all the existing reports. This garage's philosophy is to put as many cars through their workshop as possible doing as little work as possible.

A couple of years back, they did an Inspection II service on my E38, and didn't bother to change the engine oil, filter or fuel filter. They didn't even top up the screen wash. When asked, they told me that they didn't perform these tasks, because other customers complained!!!

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23/02/06: Now i know how they can afford a swanky showroom!

Took my E38 728 with a/c problems..... after their diagnostics at £120ph, £280 later, told the ECU (£600) faulty & carry on further testing... sought independant advice & went elsewhere..... it was the thermostat & melted wiring.... NO REFUND!!!

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08/04/06: Useless unless under BMW Warranty. Car was not starting - they replaced the inline fuel pump starts most times but they advised 3 out of 4 glow plugs dead. This couldn't be true as now had problems starting hot not cold. Took it to Styner Chigwell who fixed the problem and charged £20 less an hour. Old diesel pump tested - nothing wrong and the bill for the repair at Stephen James dropped by £200 when I asked them to itemise everything and told them it didn't add up - beware...

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29/07/06: Well at last I have found a proper main dealer who know what they are doing! I have tried most of the dealers in North side of the river. My M3 is now problem free, these boys know their M power, keep up the good work!!!

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02/12/06: Purchased 518i in May 2006. Developed clutch fault in August after 2500 miles. Changed it under warranty. Front brake linings wore out in October after 3400 miles. Had to argue with them to do repairs under warranty as the initial contact said it was a wear and tear item. manager eventually cleared it under warranty. Would have given a 5* rating if not for the hassle.

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18/07/07: SJ are absolutly useless. Had a problem with EML light on. Took 1 day and £850 to fix. They basically change parts until they find the error.

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14/03/08: Took my car in for a pre booked service only to be told that the price I was quoted did not include VAT. Having checked this twice before accepting the booking I found this odd. Upon checking the account manager sad the lady who booked it made an error but they would honour what I was quoted. I sat and waited for 45 minutes for an Inspection 1 and to my amasement some of the check which were listed for checking by the engineer were not caried out but ticked off on the form. After paying I tried to query this with the account manager and was told she has gone on a break and they are not sure when she will be back. When a friend of mine who recommended this garage phoned up to query this with the service manager he stated to him that they had to cut costs because of the price I was quoted, but I should return to pick up 1 litre of oil..If you ever want something on your car done properly avoid this garage like the plague. They only want your money. No doubt I will be co! mplaining to BMW's head office about my treatment. Next time I will be using Birds auto in uxbridge as they are very thorough.

Marques of Tamworth Tamworth Took my '88 735i in with central locking / electric window problems, only asked for diagnosis. They said they spent two hours on it and charged 70 quid saying there had been a fire under the seat and the wires needed all tracing quoting approx 400. Took the car to RYDALE SUTTON who reprogrammed central locking, fitted indicater relay (quoted seperately at about 50), diagnosed 3 other problems washed and valeted the car for 90.11 !
JS Prestige Auto Services Tamworth 21/11/09: Jeff and Scott have looked after my (various) old BMWs for years - great service, always a fair price - and Master Mechanic trained. Highly recommended.
Rydale Sutton Coldfield Sutton Coldfield See above. Took the car to RYDALE SUTTON who reprogrammed central locking, fitted indicater relay (quoted seperately at about 50), diagnosed 3 other problems washed and valeted the car for 90.11 !
PCS Milton Keynes Milton Keynes They have service my 1988 E30 325ise and I have found them to be a fantastic place to have your car serviced.

Will certainly not do unnecessary work and their knowledgeable staff will advise you of anything that is likely to need work before the next service. Sensible hourly rate and parts prices are keen too.

I was treated with the utmost respect despite driving a 15 year-old car (not all of us can afford new cars!). You can trust them with your car! Recommended

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I had recently aquired a 2002 530i which whilst an excellent car suffered engine stalling on pulling away. PCS went strait to the problem and cured it by updating the software in the DME Control Unit. Not only that, they employed plastic seat and mat covers and on collection, I found they had washed and cleaned the vehicle all for £56...what service. Highly recommended.

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11/04/06: These guys are great. Insisted on giving me a written estimate for replacing my head gasket, made sure it was really necessary, job done quickly and kept me informed of progress. Friendly, helpful and a joy to deal with. Even freebies when I paid the (very reasonable) bill. They will belooking after mycar from now on!

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24/04/08: Took car for an inspection 1; phoned to tell me i needed disks and pads all round which surprised me. When I checked it turned out i actually only needed front disks and pads.

BMW Milton Keynes Milton Keynes 29/01/08: There is just not enough space here to inform you what I have discovered about common manufacturing faults that BMW are hiding. These have since been reported to Trading Standards, BBC Watchdog Programme, Top Gear & 5th Gear Magazine. Please feel free to email for futher information at mklimohire@yahoo.co.uk quoting BMW Manufacturing Faults
Motors Mecca Park Royal, West London Chris provides great service with a work ethic of fantastic commitment and reliability. If you want someone who can diagnose a problem, set about solving it while all the while happy to keep you in the loop and also happy to talk about budget considerations then he's definately worth calling!
Halmark Maldon, Essex They are great, Dave Potter used to work for the local BMW dealer but could not get on with the BMW "business culture" so set up on his own. He is now the place that BMW go when they cannot sort something out. Great work, and great pricing, e.g. full service, oil, and several extra checks on the car like aligning the lights, wipers fix, fitting new injectors (supplied) etc, 160 inc VAT inc parts and oil.
Gilberts
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Ealing, London W5 Excellent service, very reasonable prices. I had my 316i's thermostat replaced. BMW main dealer wanted 160. Gilberts did it for 80 (after quoting 95).

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6/01/06 Excellent, honest service from Adrian.

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27/08/06: Got charged over £300 for a basic oil service on my 5 series even thou Adrian quoted me in the region of £150 - £200 over the phone, customer service is poor, Adrian has a big attitude and dont give a rats ass once the`ve got your cash, proper cowboy and one man band!!!

Scotthall BMW (Stanmore)
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Stanmore, Middlesex Very good service for a main dealer. I had my 316i serviced (Inspection 1) on 22 December 03. They quoted 250, but only charged 200. They came and collected the car and returned well before the agreed time. Good customer service. Once before they charged me less than the quoted price.

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Just had an oil service on my 98 e36 323 cab. Cost me 205! Helix ultra oil cost 65 plus VAT! Charged for 7 0.75l containers. Overpriced and Overated.

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08/06/06: Incredibly expensive labour costs (solicitors are probably cheaper), ineffective work, no comprehension of customer service. Experience has put me off buying another BMW again.

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06/12/05: A bunch of con artists. "Repaired" a leaking diff on my '96 M3 and 3 months later it was leaking again.

When I took it back in for them to sort out, they told me it was unrelated to the last leak, and that I owed them £400+. When I argued, I was told quite bluntly that I wouldnt get my car back unless I paid up.

DONT GO THERE!!
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01/02/07: Bought a used 330d, with AUC warranty. Had several faults, which took them ages to diagnose. Booked it in to have the rear window replace under warranty, and some trim under the car changed (apparently damaged, and at cost to me). When my wife took it in, they had the trim change on the job card, but not the rear window warranty work. Service manager was nothing short of rude to my wife and to me on the phone. Ended up taking the car to Specialist Cars in Stevenage who did all the work (and more) under Warranty - oh, and they checked the trim under the car and told me there was nothing wrong with it. Also had problems with Scotthall Watford, especially service dept. Speaking to friends who have used Scotthall, we all agree that they are utter sharks and not work the time of day. I put a complaint in to BMW customer care at BMW UK.

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02/02/07: Totally inept! (thats being kind). Avoid like the plague.

Booked in for rear sub-frame bushes replacement on my E30 and went to BMW as i wanted the "experts" to look after my pride and joy as they "know what they're doing". Turned up only to be told there was no record of the appointment, fair enough i thought mistakes happen. Went again a week later, this time the parts weren't in stock (thanks for telling me!). Returned a third time and car was finally taken in. Next day they called - there was a problem with the job, the mechs had snapped a bolt inside the axle carrier, and i had to fork out to rectify the problem to the tune of over £700! They wouldn't cover the repair as they insisted the problem was beyond their control and not due to neglect. But it was their manner that really upset me. Basically slagged off my car because it was old (1990) and said i had to expect things like this. How disrespectful and snotty!!

No people skills whatsoever, obnoxious, unhelpful, and no clue how to treat paying customers. The whole experience was a nightmare, its a wonder they're still in business

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15/10/07: Asked to look at uneven ride height on my '03 330D (over 1cm difference between o/s and n/s). After 2 attempts the only result was "no fault found" and damaged both my rear alloys with their pneumatic drill. They offered to fix the damage but it took constant phone calls & 3 (yes 3) visits of my own effort to finally get it done! In the end I took the wheels off my car myself and took them there - they won't be touching my car again.

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22/06/07: I bought a brand new BMW from them. I had to go there 6 times (1 - 2 days of repairs) to get the DTC repaired. They have no idea about electronics and software. The software update was malfunctioning after there update. Finally they repaired it. I wouldn't trust them again with any sort of a repair.

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07/09/07: Do NOT, under any circumstances, be tempted to take your car to these crooks.

They sold me a defective vehicle and have refused to fix it. They claim to not be able to find the fault, even though they've seen it fault.

They are rude, cowardly, and outright thieves and lairs. I have even written to Armando Benvenga and the dealership owner Graham Kimberley, but they have uncooperative down to a fine art.

All they care about is making money, and if , like my car, yours is under warrantyl they won't bother to fix it. Only AFTER the warranty expires and they can charge you thousands, will they do anything.

Do not get taken by these people.

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06/12/07: I've used them for 5 years for servicing my 318i (X reg). On last 2 occassions they only did my MOT for £50 saying the car did not need servicing as the 15k mileage servicing threshold had nor been reached. Service always courteous, ringing up to clear any extras before repairs. Labour and parts are expensive as expected of dealerships.

Sytner Chigwell
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East London / Essex A sad experience on two occasions I took my 8 in to fix a leaking brake system. The brakes have failed again, and have no faith in the expertise of the mechanics in anything more than pumping my tyres.

Extortionate prices, no calls to obtain authorisation for cost of repairs (ask me how I know) and once car in garage impossible to contact anyone. You will be lucky if the call is answered. BEWARE.

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Used to be very good, then became Sytner. Took 523i (1998) for major service in Nov and it failed MOT in January (handbrake).

Now needs new alternator and have been quoted 400+, they cannot even give a consistent answer for the labour rate. Now looking for a good independant who knows what customer service is.

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I have taken my car into Chigwell a couple of times. Have found their staff courteous and excellent service so far! Let's hope it continues

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04/08/06: Just had a leaky injector fixed on my e46 as I didn't trust Stephen James in Enfield after a recent repair - excellent service overall apart from being not always returning calls

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20/08/07: The biggest rip off merchant i have ever had the displeasure of dealing with. The quality of work is poor and they charge for work that clearly hasn't been done. They once even tried to charge me for topping up the windscreen wash even though i had purposely topped it up before taking the car in. When I questioned this I was told that they weren't sure what fluid I had used so had to drain it and refill. They must think their customers are idiots!!!

Lilly and Constables BMW and Mercedes Specialists East Peckham, Kent Early Jan '04 took my car for an Inspection I.Professional and corteous service. But, the advisory listed 10 parts needed urgent replacing (Same as you brake discs and propshaft coupling) costing 1xxx to 2xxx labour/parts/vat.
PMW (Iver Heath) Iver Heath Not especially cheap but always the best quality work and beats the dealers hands down on older stuff like M cars.
PMW Chelmsford

(NOT related to Iver Heath in ANY way)

Chelmsford I have used PMW for over five years, starting with my E30 M3, and they continue to service mine, my wife's and parents' cars to the very highest of standards. As a car enthusiast it is good to find a garage that shares my enthusiasm. I look forward to his support with my E34 M5 Touring... when I finally sell my Integrale! Well done Peter!

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Until I used PMW my BMW, from new, had been serviced by BMW dealer at Southend. But their charges have become unrealistic. I can't recommend PMW too highly. They were very helpful, thorough and good value. I booked my 520iA in with them for Inspection 2 PMW after seeing recommendations on your site (and also a personal visit).Only days before the service it failed an MOT at a local garage due to front pad wear. (The dash warning sensor had failed). Peter booked me in promptly and found the disks had worn too.These were replaced at no extra labour costs. My car is now also running sweeter than it has done for years.

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I have a BMW 318 E36 shape. Had a minnor problem with the fan and colling system. i brought the car in on thursday night and it was done the next day at 2:00pm. very please, lovely guy and very helpfull. I'm never going anywhere else for repairs now i know where he is!

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Sent you top mark appraisal 22/10. May have misled on `free' brake disk fitting. Peter found front disks (as well as pads) well below minimum. Fitting just the pads would obviously been a waste of time. After checking with me he immediately sourced new discs so they could be fitted while the brakes were still stripped down- saving another visit and labour cost. Around an hour and half later I had the car back.

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24/04/07: Many thanks to Peter, you the best!

My S reg 323SE auto got airbag light on couple of weeks ago and I contacted Peter at PMW after reading all 5-star feedback on this web. I dropped my car at around 9am and drove it away with a happy mood an hour later. What costs me is only one hour labour, nothing else.

What impressed me the most is he's very very honest, which I should give him 5-star+

William Jacks
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Sunningdale, Ascot, Berkshire Very expensive and do not honour faults in their worksmanship. Every time my car has been there new problems have suddenly materialised such as oil leaks.

Unprofessional and unfriendly attitude of service staff. Do not seem to know what they are talking about and you get different opinions depending on who you talk to.

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How appearances can be deceiving. Linked to a Rolls-Royce dealership, you'd think this BMW dealer would know a thing or two about customer service. Think again! The level of service you receive from the Service staff is dreadful. They just don't seem to care. I enquired about booking my car in for an Inspection II, they never returned my calls, as they weren't sure how much it would cost? I later booked it into a highly recommended BMW dealership, Scotthall Hampshire. I did book the car in for an MOT, as the dealership was close by. When I got it back, the air-con was left on for ages (causing the interior to become damp ... this was in winter). The car was "cleaned" for me as well. In fact it was spotless when I took it to them, streaky and washed with dirty water when I collected it. They advised me after the MOT, the ball joints would need replacing. Funny that, as only a few weeks earlier, Scotthall Hampshire, gave my car the all clear on the Inspection II . Plus they were 150 cheaper than William Jacks! Expensive labour charges and unfriendly staff make William Jacks a poor choice.

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Took my wifes 116iSE in to check a warning light fault, althought no booking the way in which I was dealt with was fanstatic. Nice people good response repaired ny car under warranty while I waited.

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05/01/07: DO NOT HAVE YOUR CAR SERVICED AND IF YOU FEEL LUCKY ENOUGH TO ON NO ACCOUNT HAVE THE CAR WASHED AND VACCUMED YOU MAY AS WELL TAKE YOUR CAR TO THE BABBOON ENCLOSURE WHERE IT WILL SUFFER LESS DAMAGE AND I THINK THE BABBOONS COMMUNICATE BETTER, DONT USE A DIRTY CLOTH OR DENT YOUR CAR AS MUCH AS THESE GUYS, A RIDICULOUS BUNCH OF JOKERS DONT BE FOOLED BY THE FACT THAT THEY HAVE NEW PREMISES AND ARE ROLLS ROYCE AUTHORISED( I DONT THINK ANYONE ELSE WOULD TAKE THE JOB ON AND YOU HAVE TO HAVE A ROLLS DEALER IN SUNNINGDALE!!!!!!!!!! ON TO THE SAFARI PARK!!!

Sorrensons Kings Lynn Went in for a price on a spare key, was told my receptionist it was not her job and to wait for a parts department employee. Waited 25 mins and walked out.
Damon Hill BMW Warwick They have done two pieces of work for me. The first was replacing the drivers door when some moron tried to break in. The second was replacing my bonnet which had started to go rusty.

Incredibly helpful, courtesy car provided. Car returned valeted even when I only asked them to have a look at the remote control key fob unit!

Less expensive than Godfrey Hall Coventry for materials. Only reason they don't do my servicing is that I am so happy with Autotech Warwick.

Only fault was that they asked me to drive my car to the body shop for inspection of the rusty bonnet (sales person thought it wasn't rust) but as I was in a hurry to sort it (6 months from end of 6 year warrenty), I didn't mind.

If you prefer independents (Autotech), well worth trying.

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05/05/06: i have dealt with this garage for 7 years..the service manager (anthony cooper) is outstanding and so are the staff..i have nothing but praise for the service there..and if you are in the market for a new car, speak to martin walmsley..the most intelligent, non-pushy sales guy you will ever have the pleasure of dealing with..i have had 3 cars from them, but they have serviced all my BMW's over the years and treat me with the same service level, whether they have supplied or not..shame all the new BMW models are so ugly now!!

Rybrook Warwick Warwick 22/11/09: Rybrook have taken over from Damon Hill, which was a good franchise and I have had my car serviced from new there and never had any problem with work or cost.

However, I find Rybrook very expensive and they appear to be searching the car for work. I booked in for an oil change and they found an addition £500 of work, which I did not have done as none of it was necessary at the time.

Damon Hil BMW Leamington Spa We recently bought a 328ci E46 from a private seller in Banbury which had a full history from D.Hill. The chap had struck up a good relationship with the service manager Anthony Cooper who I spoke to after we bought the car. Living in London, Just his telephoe manner alone convinced me to keep the history up with them which meant making a 120mile round trip but it is 100% worth it. The labour rates a re very reasonable and all staffare courteous and efficient. I would highly recommend them. Just ask for Anthony and tell him Jay recommended him. Having tryed many dealerships in london in the past on the various BMW's I've owned, I can safely say not one of them meets D.Hills high standards. well worth the trips, and you can always make a day of it while the cars being worked on by taking in the beautiful sights of Leamington Spa!!
Autotech of Warwick
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Warwick Recommended to me by by someone who wasn't in the habit of wasting money or suffering poor service. ABSOLUTELY SUPERB. My last service cost 60! Independant specialist who will give advice but no rip you off. EG Godfrey Hall Coventry wanted to change my brakes on the one service they did - I refused. On the next service Autotech recommended doing the brakes on the FOLLOWING service, which I did. Got 30000 miles extra use and saved 200.

Not fancy courtesy cars, but reliable, inexpensive and knows what he's doing. Make sure you have sat nav to find him, though! Tell him recommended by the bright green bms owner!!

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10/08/06: I recommended this garage but it has since changed hands. Apparently the new guy is ex-dealership but I do not have the same confidence in him and will be servicing my car elsewhere.

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30/08/06: Highly recommended garage. Just one guy running it (Anthony) but he is professional, enthusiastic and clearly takes pride in his work. I've been taking my car to him for 2 years now and he's done a lot of work for me.

Autotech Heathrow Quality work and sensibly priced. They are a specialist who understand that keeping the client informed and not charging the earth ensures repeat business.

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Just taken my 530 V8 Touring in for an Inspection 2 service. Very knowledgeable specialists who took time out to explain why parts needed changing. A 'no frills' service - no valet or courtesy car, however this all kept the costs down!

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Excellent service and good priced compared to other bmw garages.

All parts needing a change were shown and explained. Had a inpection 2 carried out. Highly recommended.

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15/12/06: Scruffy looking garage, but quite tidy as three different companies share the place and they all work around each other! Avoid the coffee [you probably won't be offered one anyway!] and the dog is harmless during daylight hours! Great service by a couple of very nice guys who really do know their Beemers and at about 2/3rds the cost of BMW dealerships. They are the kind of people who will tell you when you really need to spend some money and when you don't. Highly recommended by me and other work colleagues.

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16/05/08: I've been using these guys for years, ( E21, E30's E39 and most recently E46 ) and just wanted to share their knowledge with all other BMW drivers who need an excellent mechanic. These guys, John and Craig know their way around BMW's. They are ever so helpful and love their work. They look after old models and the very latest alike, have amazing diagnostic equipment and above all are fair and honest. Have recommended to my airport colleagues, one of whom found your site and said if I was this happy with their service I should let you know. Have sent Autotech about a dozen new customers now. The've sorted out some stuff that even the dealerships gave up on! Dont be put off by the premises, they share them and that's a shame. Their workmanship and attention to detail is superb, the service is very thorough and far beyond the call of the BMW dealerships! Hourly rate is way below the dealerships. Great Value for money. They dont rush jobs out, if its a coolant problem of any kind they like to keep it overnight to test from cold in the morning, hence you dont always get your car back the same day. No frills like courtesy car although they will give you a lift if you work very locally, no posh waiting room but they will make you a coffee if you want one! Oh and you will probably have to wait about a week to get an appointment as they are always busy and in demand, which I guess speaks for itself.

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17/06/10: Broke down miles from home, engine just gave up, I found them on Google, thank God, they were great, fixed the car overnight so I could go home next day. Kept me informed and kept to quote even though it turned out to be more labour intensive than anticipated. Very fair of them I thought in this day and age. Great guys, didn't take advantage of a girl in trouble and a long way from home. Wouldn't hesitate telling your readers about them. My dad also has a BMW and follows the forums and websites and said I should tell you about Autotech. Notice they do actually appear on your site -which is great. Thanks again to the lads. Chelsey

LIND CHELMSFORD MALDON ESSEX Yee hah ! what a bunch of snotty unhelpful cowboys. Sales staff indifferent, service reception don't give a stuff.... my advice go to Hallmark!!!!! nuff said
Lind Norwich Norwich Excellent, friendly, efficient service - they treat the customer like a king, even if he is rather nearer a peasant! Recommended.

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Polite, friendly, efficient service. Car was even valleted when I took it in for them just to diagnose a fault which they fixed at a later date under warranty.

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Excellent service from a thoroughly nice bunch of guys who really know their stuff. Telephone contact with service can be a chore because they are always so busy but it's worth persevering. Adrian Bailey is the man to ask for - extremely helpful and knowledgable.

Custom Service / Custom Werks
Hayes, Middlesex 29/01/07: Now under new management so I've been asked to wipe the old reviews. Let's see how the new management get on :-)

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26/02/2007 - Just had my Inspection II done, he picked the car up and dropped it off. Explained what was involved, what would be changed as part of the service and bagged all the old bit and pieces. Also changed the header tank as it was leaking and re-programmed my spare key.

Impressed with the serivce and will defiantely use again.

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27/03/07: Excellent Guy! I have used these guys for an Oil Sevice, general work on brakes and rear suspension always a delight to deal with. Extreamly accomodating, I can drop my acr off day and night and collect at times that suit me!

Just had a Inspection 2 done last week and as usual the work was first class, the car is now flying. He showed me exactly what he had done, showed me all the old parts. Very professional, helpfull and guy a nice guy.

Will never use anyone else, he deals with new BMs, old BMs, all sort gives you confidence when you see someone is working on lots of cars and other people trust him too.

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05/09/07: Just had my Inspection II done on an M3. Excellent service, the guy I dealt with was helpful beyond belief and really knows his stuff. Excellent pricing and wouldn't go anywhere else for my BMW now. Can't stress enough how good this guy is!

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20/12/07: top guy helpmed me when I broke down near his garage; even though they were closing workshop; took me and family to office, and sorted the car out.

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14/01/09: Very competitive pricing. Very satisfied with work done. Gave good advice regarding options, not just the most expensive. Open over winter holiday period when others were closed!

Motologic BMW specialist Middlesex/Harrow 27/12/11: I've owned BMW's since the early 90's and been hit with rip off dealer bills and poor servicing until I found these guy's 3yrs ago now!! John comes out to you whether it is your place of work or your home address and works to a very high standard at a fraction of the cost, he is BMW trained and really knows his stuff! He has all the dealership diagnostics and expertise.... It is just himself and his other half (Charlotte) who takes all the calls and bookings, very polite and friendly service..... Do not hesitate to call this independent BMW specialist as they come very highly recommended which is how I found them :-)
P & R

Hayes, Middx 24/02/06: They sorted out my m coupes vanos problem for a fraction of cost quoted by bmw heathrow. Also sorted out a few niggly little problems. Seemed to be trying to save me money!! Excellent and friendly service!

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12/09/07: First class service on my 525 though they don't open as early as the main dealers. Worth it for a quality job though.

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28/02/08: Booked my E46 320D Touring by e-mail with Rob for attention to rear brakes. Car very conveniently collected from my work site at Stockley Park. Mentioned that there seemed to be flat spots in performance, and Rob rang back as promised and advised that new air mass sensor needed together with the expected new rear discs & pads. Cautiously agreed (this was my first visit!) and pleased to say that my car was returned fixed, cleaner and performing better as advised (accelerates smoothly and brake squeal gone). Excellent - good communications & friendly, efficient service. I'll be going there again!

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02/05/08: Excellent customer service from this small BMW specialist. Reasonable prices and a thorough printed report of all work carried out.

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08/12/08: I started using P & R after being fed up with being treated badly by Berry BMW. I was very pleased with the service that I experienced with P & R. On arrival I was treated politely and professionally by Phil. He kept me fully up to date with how my car was getting on, he advised me very professionally to what was needed when doing the service and what we could leave until next time. I was very pleased with the very detailed invoice, also showing any outstanding items. Great garage!!

Whitehouse BMW Ruxley Kent The first thing the service department do is rub their hands at the prospect of more money from a soft touch to pay for the new showroom. The next thing is, they explain just how complicated it is to do any work on a BMW and with a sharp intake of breath suggest that you couldn't possibly do any of the work yourself.

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08/03/06: Shocking. Ludicrously over-priced, can never finish the work in one day, do unnecessary work and don't even remember to clean the car at the end of it. Spent over 2k getting an electrical switch problem fixed on my M3. Won't be going back there again.

NAS BMW West London Took three weeks to attempt to take the head of my car, and then turned around and said that they couldn't do it. Didn't return calls when they said they would either.

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26/01/06: Having waited 10 days for a quote i have now given up.

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03/08/06: Taking a long time to do anything seems to be this guys talent. Also being next to impossible to contact is another ace up he's sleeve.

Had my car for months before he told me he didnt know what was wrong with it and suggested something it may be but not from actually knowing. It was a guess.

Carried out work without letting me know what part he was replacing until after he replaced. Doesnt matter if i needed it replace, tell me before you do it!!

In fact you probably on average have to give about 5 calls a day in order to find out progress on the car or you just wont know. Makes you call so much YOU feel like your pestering him.

Very short on the phone too like your disturbing him.

Mtech Sussex, Lower Dicker This guy is a cowboy. DO NOT TAKE YOUR CAR to him. He had my M3 for over 3 months just to do an engine rebuild and now the car runs terrible. when I tried to take the car back to him, he kept avoiding my phone calls. The price he originally quoted kept going up weekly.
Supertune Beatrice Road, London N4 Total rip off! Took my car there for an MOT and, despite them telling me they'd ring me that same afternoon to tell me what needed doing and how much it would cost, they left it standing on the forecourt for a day and a half after failing it, didnt' ring me up until closing time the next day (despite me leaving two unanswered messages) and then telling me that no work had been done on it because it was the mechanic's day off and they wouldn't be able to do anything until after the weekend. The manager was completely arrogant, didn't even apologise and made out that the fault was mine. Took it to them a while ago and wasn't very pleased then but took it back this time for convenience. I won't be going there again however and suggest you don't!
Synter Harold Wood Essex Near Romford, Essex Unfortunately service department is now very poor. Communication problems i.e no returns of phone calls. My 635csi Highline went in for a few repairs which were not completed. Its been over two weeks and no one has called me back to re-book car. I have left 8 messages. WILL NOT BE USING THEM AGAIN

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Bought my 5 series from them a few years ago now when BATES.

Steer clear as I had nothing but trouble.Overheated within days.New rad put on.Could not have been quality controlled!Also extortionate service £1800 after one year!Four new tyres replaced year after bought from them!!!

Gave impression of money grabbers without a care for customers.

Synter High Wycombe
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High Wycombe Appaling, have been servicing my 1996 728 for two years and am now going independant, they have tried to overcharge me on several occasions even after I made them sign declerations their quotes would not increase once I left the garage, they charge for courtesy cars (unless you take a nissan micra), work has not been done, utterly useless, do not go here under any circumstances.

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Arrogant, overpriced & unhelpful. I had to replace my front brake pads & disks (on my 1999 328Ci) myself over a Bank Holiday weekend when the disk wear light came on. After replacing wear sensor, could not get the light to go out. Rang Systners & were they snotty! Said bring it in we'll fix it, take about an hour. Strange? & at 65.00 /hr a bit pricey. Rang BMW Holland Motors & service guy said no problem, just turn on ignition, wait 20secs. & light will reset, your welcome! Guess where my BMW is going for it's next service!!

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Worst service I have ever receievd! They had my E39 for an Insp I and they dented a door, only put three bolts back in one of the wheels, and the valeters used a corrosive on my interior trim which tarnished it. They also told me a exhaust cam shaft sensor needed replacing when I had had it done by an independant 4 months earlier, got the car back and they had unplugged the sensor! They also caused an exhaust blow when replacing the gearbox under warranty by neglecting to remove the exhaust system and letting it hang on the manifold. Avoid this garage, they have new premises which cost a lot of money so are touting for work!

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15/12/06: Just [Dec 06] used them for an Inspection II on my 00 330i Tourer - £365 all in is OK as I still wanted FBMWSH even tho' I'm on 125,000 miles. When I booked by phone I was told it would take 2 hours so decided to sit and wait, read paper, wander round showroom, drink coffee, etc.. On arrival at booked time of 1030 was told it would be 4 hours, so got a colleague to collect me and then at 1230 was phoned to say it was ready! Went to collect the car and had to wait 30 minutes as they had lost the key!! So not overly impressed and am left wondering if service has been properly done especially as tyre pressure warning light was still on amber as it had been when I arrived, but as the car had been cleaned I couldn't check if the valve caps had been disturbed.

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21/07/08: I 'bought' a new E66 from Sytner High Wycombe on a 3 year Contract Hire and for up to 60k miles (60k/5year) service contract) took car to them for all servicing. A mixed bag IMO - for basic/regular service items/easy fixes, no problems - everyone smiley and polite. For more demanding service items, out come the silly excuses/'have to bring it back, sir', despite already having had the car for 2 days! etc.

One example; I spec'd in the 'upgraded hi-fi' option from new (which means CD's do sound fantastic!) However, after a year I noticed that one (note, just one) of the speakers started to buzz at higher volumes. I took it to Sytner High Wycombe, and after two days (for that and a few other items, none of which were fixed) I was told that the reason the speaker was buzzing was because the bass was set to maximum. The technician skillfully turned down the bass a bit and advised high volume not to be used..... Silly me - didn't think of that! I guess that all the other speakers should also buzz at maximum bass and that maybe there's something wrong with them if they don't..? Needless to say, the service pack I was led to believe would last the 3 years of my contract hire, doesn't, and hence will take the car elsewhere from now on. Not happy about that or the good/bad service performance. I'd expect poor service performance from MB which is where I think my replacement vehicle will be sourced in a years time!

I'm going to try K&M at Maidenhead for now based on recommendations on your site.

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09/03/10: I bought a 530i from Sytners in 2009 and they have looked after it really well. I have nothing but good words to say for the service they have provided and I would recommend them.

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27/05/10: Went in for a service and got a list as long as my arm concerning problems that needed fixing, they wrongly diagnosed a problem and were ready to charge 1k for the non existent problem, sorry thats not fair the problem was wrongly diagnosed... from BMW experts, need i say more?.. along with very snooty attitude i wont be going back.

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14/12/10: The only thing they do well is wash the car. And you can guarantee plenty of washes if you want anything done because you will have to take the car back several times. The staff are high handed and full of themselves. Took my 1 series back to them 4 times to get a fault with the windows fixed. Now it is out of warranty I will go non franchise.

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02/01/12: Sytner head office phoned me as there was a recall on my 3 year old 325i. They booked me in to the HW dealership, who replaced the fuel injectors and carried out an MOT. They supplied a car for me for the day FOC. My car returned nicely cleaned. Well satisfied with their performance.

Kings Hampshire, 5 miles off Junction 5 of the M3 The Head Technician is called Steve, he must be close to retirement now, but what he does not know about BMW's isn't worth knowing. They are an independant and have looked after my 320, 316 and 525, My Mums 525 and 328 and My Dads 530 for the past 7 years.

Just a little cheaper than the main dealer, but excellent value for money. Loads of problems solved by knowledge and tricks of the trade, rather than the BMW garage who would pull half your car to pieces, find nothing (Or pretend they have fixed it) and charge your for the privilage

London Park Lane Park Lane, Battersea Serviced my imported E39 530d with no quibbles of problems. Reasonable charges. I mentioned that I thought the wipers may be wearing thin but they advised against changing until next service... many others would have gladly changed them and charged me! Cleaned the vehicle very well, an the service assistant waited until late so I could collect on the way home.

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Service fine and car cleaned, although cost of oil was about 50% of the total which seems crazy. These guys have 2 sites that almost back onto each other but are not linked (one is fast track and other is main service). The problem is that the receptionists always seem confused which is expecting you and when they inevitably direct you to the wrong one it can be a 20 minute drive in rush hour to the right one. Check carefully.

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Park Lane BMW have two service depts - Battersea and Nine Elms. I popped in to Battersea in the summer to get a quote for some work to be done - they were very busy and weren't that interested in my '98 328 sport. I got a quote from them (pretty high) and decided not to return.

However, my experience with the Nine Elms service department has been excellent - if you go there ask for Monty, the service manager who dealt with my car:

I recently took the 328 Sport in for a few jobs to be done (fix drivers heated seat not working, fix near side heated mirror not working, fix boot central locking not working, refit bumper after someone nudged me in the street) - this was stuff my specialist couldn't easily fix(!) and I didn't know where else to go.

Was very suprised to find that service was excellent and the pricing suprisingly reasonable.

Will no longer be using the specialist (who came highly recommended) to service the car - will just use Park Lane Nine Elms going forward.

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10/05/09: My 2003 BMW 330D sport was booked in for an Inspection 2 service (its done 50k). I was quite impressed by the level of service and detailed they put into the service. They called me to let me know that I dont need a Inspection 2 but an Oil Service with Brake fluid change.

Although service levels was good, price isnt, my oil and brake fluid change cost me £290. They also quoted £390 for replacing front disc. I would like to use them again, but I will use specialist for the pricier jobs.

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31/07/09: My BmW 325 suffered total electrical failure so I was recovered to Park Lane BMW (Stewarts Road Branch). They diagnosed a faulty alternator (quoted £550+VAT to replace) & a dead battery (replaced for £220). I also asked about an intermittent ABS warning light fault, they suggested all 4 brake drums & discs were rusty and needed replacing..... I drove away as quick as I could, still costing £220 for a new battery. Went up to J&D in High Wycombe, they replaced alternator (£270), fixed ABS fault (replaced a sensor £125), and even found a split air hose (replaced for £15, free labour) - fantastic friendly, efficient service, mechanics that know what they are doing, and saved me an absolute packet.

Munich Motors
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Reading, Berks Specializing in BMW work, they offer very high quality workmanship and very friendly and helpful staff as well. Combine that with VERY reasonable prices and they're every car owners dream.

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Great service and repairs, these chaps really know what they are doing. I highly recommend them and pricing is very good value.

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Owned by two brothers from what I can work out. First time I've ever heard a mechanic say to another "come and check I've got this right" - rather refreshing!

Took my E36 in for a suspected broken rear spring & they had it up on the ramp & checked all four corners - just in case. It's the way they are and if all garages were like this, there'd be no need for sites that rank them all!

I'll leave you with one last comment: I called them and explained that my air-con wasn't working correctly. The lady on reception told me I had an E36 & what the part was I needed - from memory. Class act.

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Unforunately not the experience most people seem to report. Broke off 5 out of 6 glow plugs in my head and then tried to charge me the cost of removal/head replacement. Very infexible attitude over their mistake. Had to get trading standards on to them.

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Excelent service. I took my car to them to have a radiator replaced and they did an excelent job and gave me a choice of whether to use a part from BMW or german & sweedish.

Later I took my car to have an MOT (its actually done by a separate company the opposite side of the driveway). I also mentioned about a rattle from the rear brakes. They tightened the heat shield and adjusted and lubricated the brakes and just charged me for the MOT.

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08/01/06: Twice given me accurate telephone advice. Oil service due -didnt ask about pricing. Asked to replace wipers and check out 2/3 things. Called me to collect car 3 pm - great! 'Annual check' done to test/replace coolant and brake fluid etc cost £55. Oil service and other checks cost £98 all in. Found problem in rear o/s and greased it. Warned me about damp in rear lens, and one Cat rattle starting. Wipers £29. Very friendly and sympathetic people. Total bill incl Vat £220. A most pleasant way of being parted from my money.

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10/03/06: Had to replace my front spoiler over christmas due to small accident. They were very helpfull and even worked over time to fix my vechical. They even asked if i would like a second hand part to make the cost cheaper, something that Coopers in Reading would scream at.

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29/08/06: 5 star job - 330d would not start. Was towed in by AA. Fixed 1 week later even though only 1 technician working due to holiday - faulty fuel pump - did all work through my RAC gold warranty. Highly helpful and knowledgable staff.

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19/01/11: I won't use this garage after twice being let down. It took them three goes to fix a water leak due to a broken pump. They charged me for a new radiator, two new thermostats and lots of labour. Then they did it again when the ECU failed. They told me the car was unrepairable and they would not help further. They ignored numerous letters, and the receptionist guessed wildly as to the causes when asked why. She claimed that I was only the second person who had ever had a complaint against them (no-one is that good). Doubtful competence, and in denial when it goes wrong.

Holland Park BMW

Now HR Owen?


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West London Had an oil service, interior blower motor controller replacement and condition inspection done on an E39 530d recently. 570! 6L of bulk engine oil alone was 85. Spare wheel left unsecured. This was with a 20% discount under the BMW Four programme. Not happy.

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abour rates are ridiculoously high (120+ph). When asked why was told because of the location. Service centre is in Park Royal/off Scrubs Lane!!!!

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Had oil change on '97 5 Series. All the change in the coin box (Approx (£7) had been taken when car was returned. I politely called to simply inform them that there is a thief amongst their employees. I did not even ask for the money back. A member of staff called back 60 seconds later to say aggresively that she had spoken to the staff who worked on my car and they said I 'did not have any change in my car'. I pointed out they would not have known whether I had money or not in the car without searching the compartments. Manager called two days later offering £20 discount on next service, which I did not accept. Dishonest and shoddy service.

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They did a wonderful job serviceing my car. But the cost - mind bogling. Replaced the brake discs without telling me. Be warned - good but a massive bill awaits

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17/10/06: Car was brought into the garage for accident repair. CD Player was then stolen! So that guy who lost 7 quid was correct - there are thieves there! The saving grace was that they gave me a replacement CD player and re-installed it for me.

On a previous occassion, my car was sent in for an Inspection service. When I turned up to collect the car, they obviously had not completed the job and simply rushed through. How did I know? It was the only Inspection service that they hardly charged me anything extra (save for the usual washers, filters etc)

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26/05/07: Failed on 3 attempts to fix problem with engine cutting out when idling, overpriced as expected, won't use again.

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02/08/07: Keep clear of these pirates. They had my car for 5 days to fix a simple water pump failure, managed to break another component in doing so and chaged me an extortionate £105 / hour for the privelege.

Very unhelpful, unknowledgeable and surly reception staff - couldn't care less.

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15/06/08: Just to add to some of the comments about this service centre, my previous E36 was serviced, repaired and subsequently damaged whilst in their hands! I've had my car in for a service and received it dented! They claimed thay knew nothing of it but then turned around and offered a shoddy repair which when returned had overspray on the bumpers! My car squegee was stolen too! I now realise what could of been a simple 4 wheel alignment was charged for a new steering rack, unbelievable. I can't comment on how the place is run now, as this happened a few years ago when Tony Vacaro worked in servicing, he was a nice guy but I'm sure his company had other motives, which was to simply fleece their unsuspecting customers :(

Altwoon BMW Taplow Berkshire Absolutely no knowledge of customer service!! Many problems with my new Z4. This dealer appears to be great at selling cars but not interested in post sales problems (in my case two days after delivery!!) I've now taken the car to Coopers in Reading who seem to know what they are doing.
Coopers Croydon
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Croydon My E38 had a very bad electrical fault and the service side who worked on the car said that if the service book did not list the faults it could not happen. very black and white outlook. (MUST TRY HARDER)

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Wouldn't ever use them again. Put car in for MOT. Car returned with wing mirror, side door and front bumper damaged from poor parking in their multi-storey car park. Had to wait two weeks for them to recitify it. Also returned car after MOT with fog light indicator coming on every time I braked.

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First experience of BMW servicing, and not a particularly good one. Recently purchased a '95 M3 and put it in for the first oil service. Work seems to have been carried out ok, but picked up a chip in each door. Always very careful where this is parked, so to pick up the first chips in a BMW garage was v.disapointing. Seeing the way they drive customers cars whilst i was waiting for mine was also shocking (loads of revs, wheel spin and throwing around), and means i will not be going there again. On the plus side staff were ok.

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29/07/06: Don't know the meaning of aftersales. Very keen to sell a car to you, with almost zero negotiation, but don't want to know who you are afterwards. These feelings are echoed by friends, including one chap who has purchased four new vehicles from them, but has now changed marque due to the standard of service and the expense!

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23/05/07: took my 840 for of abs fault inspection.Diagnosed which sensor was faulty "good" only wiped around abs hub "bad" fault remained.I took car homejacked up car unscrewed sensor 5 min job...big lump of muck on the end of sensor, cleared it off slotted sensor back in and hey presto no more abs fault...I thought the experts were supposed to do this? They also visually inspected the car and tried to sting me for £700 odd for discs pads etc...no thanks I know that game more to say but wont...sheiser!

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22/06/07: My 11 months old BMW with a brand new set of tyres were robbed there. They have mounted a set of totally worn out tyres and wanted me to replace them for an above the average price. They wanted me to do a wheel alignment for 380 pounds to identify the reason for the high usage. Finally another BMW dealer replaced the tyres and found no other faults. Please don't go there.

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26/07/07: I have used this genuine dealer service centre on three occasions of which 2 were very dissapointing. On one occasion the faulty cd/radio unit was replaced only to be returned to me unwired. This was a rather frustrating experience as they had been trying to convince me the unit was OK despite me providing all evidence for the contrary on several occasions.

The second dissapointment was the numerous scratches acquired after the car service. Several complaints later, the service manager offered restoration work. The car was returned in what I would call satisfactory condition.

One very careful wash later, all marks re-appeared. I will not return. Ever!

MJF Engineering Beare Green, Nr Dorking, Surrey Ex-BMW technician, fair prices, totally efficient work, really knows his stuff (including preparing racing BMW's, etc.) Used him for years and I wouldn't go anywhere else. Difficult to find garage on the first visit and don't expect the Ritz, but couldn't recommend more highly.

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I've used Mark for the last 10 years for servicing, replacements and repairs of 2002 and E36 - never does an unecesary job, provides great advice, has never let a car go in unsafe condition, knows all BMWs pretty much inside and out, is honest and reliable and very busy. Shame about the music he listens to whilst you talk to him, but, hey...I would and have recommended him to anybody I know with a Beemer. Reasonable hourly rates and seems genuinely sorry to charge at all! Almost.

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I've used Mark quite a bit over the last 10 years or so, first with a 1991 520i auto that I ran to 165k and lately with an '02 330d auto Touring that has 57k already.

As said in the other review, he charges only for what is needed to be done, won't rip you off and knows BMWs inside out.

We'll soon be moving out of the area and I just know I'll regret taking my car elsewhere in the future

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16/10/06: Went to see Mark at MJF after reading the reviews on this website. I must say they were absolutely right!

Very reasonable rates, very friendly and helpful advice, he sure does know his BMW's. Can't recommend more!

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04/12/06: I have moved far away from Mark now but I still use him. 10 years of trust is hard to replace! I literally travel from Debyshire.

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26/05/09: Spot on...couldn't agree more with the above. Had my brake pads\fluid changed alongwith an MOT and oil service...(gave me accurate info and even recommended not changing rear pads as they still have half wear left)

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04/12/09: Moved from Vines on recommendation- Mark is outstanding and he will be looking after my car in future. He is obviously knowledgeable, understands his cars thoroughly, is very helpful and excellent value for money. This is the sort of old style service that BMW franchises, with their million pound showrooms and 'smiley happy people' just cannot compete with. My M5 is in safe hands......

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05/03/10: i am using mark for 3 years servicing my bmw 3 and 5 series.very good knowlege ,job is always done on time and very good.resonable priced and honest garage

Wellsway BMW
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Bath Good customer service. Service guys are polite, helpful, friendly. Always run me into work when I leave it for a service and sometime drop the car back to me if they've got time. Never had any reason to question their mechanical abilities. My only criticism is the silly cost of their oil! Nearly 50 for 4 litres!

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Superb service! Quality support, well trained mechanics, always polite, friendly and professional. Never had a bad word to say after the 3 years I've been dealing with them. Travel additional miles as local dealer completely the opposite.

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16/04/10: I had a BMW E30 316i (diamond schwartz metallic) on a 1990 G (got rid of it a few years ago). Took my car in for an oil service (about 2003?), was immediately offered 4 plus. Cost just over a hundred pounds all in. Very impressed with service, yes, they washed and vacuumed. They did not seem to care the vehicle was 15+ years old - that felt good to me - i got the same service as the guy standing next to me with the M5! Anyway, I also took my car back cos the car developed injector faults and i was told they had an experienced technician who had been with them over 20 years?! So took this chap out to diagnose fault and after 15 minutes, went back to dealer and they charged me £15 for his time - which i thought was fair. I sold the car before repairing...

I cannot recommend Wellsway enough.

Have also rang them about service for my recently purchased E46 - got back to me straight away with prices etc. I'm glad to see the customer service has remained excellent - over the past decade.

I won't be using Dick Lovett ever, again!

And if you think I'm being extreme, just read the Dick Lovett threads (Swindon or Bristol).

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28/01/11: Dreadful.....customer service manager should have bad before customer service manager. Its the sort of dealership you wouldn't even send your mother in law to. Service manager lies and covers his own..... Shame he doesnt realise that all BMW customers pay his wages each month.....

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07/04/11: went to have spot lights fitted. first visit they said they had no cable, so got cable then second visit they said there brackets would not fit our lights wasted time,petrol and parking money if they had tried the brackets to the light they would have seen they wouldnt of had fitted why they didnt tell us that we could have saved two trips to bath, hence still not fitted and my daughter was dissapointed

Chelsea BMW Chelsea Expensive - the most expensive in the country at 153 an hour! Too long to answer telephone and too long lead time to book a service. Car always clean but other dealers nearby are cheaper for the same service.
Chelsea Autowerks Ltd - Formerly known as NAS BMW Chelsea 18/09/09: I have had two cars serviced here including my beloved e24. Naz and Gairy are both BMW trained. Laid back attitude may put some off.
Barons BMW
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Farnborough / Ash Vale Rude service people and unhelpful or friendly. The secretary was very rude and I have called twice and nobody has returned my call after saying they would. Called me the wrong name on the phone and then asked "yes...what did you want?" Go to Wood in Odiham or Slyfield in Guildford much better than pushy, rude Barons.

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Initially, very rude receptionists, but the Service people are in a totally different league. Basically inept and very, very unhelpful. Give the overall impression you are wasting their time and they know your car better than you!!!!

Asked them to look at a heater vent issue and was advised that they found nothing wrong...if the temperature is set at 32c in freezing cold weather, then I’m sorry, hot air should appear from the vents not extra chilled! Told me that all BMW's with climate have the same issue...NOT, I have owned plenty as well as a Range Rover with the same set-up and have never experienced cold air when requesting hot...computer says NO.

Only interested in one thing and that's getting their hands on your money for their exorbitant servicing costs. Better off finding an independent or if you really, really must have "official" BMW then go to Vines in Guildford, much better quality, nicer folk and offer a much better service than rude Barons! You have been warned

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You would be wise to avoid these people....have visited them twice now, once for a window issue and once for an Insp 1. On both counts, found them to be rude and the wise men of all things BMW, when quite obviously they are not.

Great facade, but knowledge of the receptionists and handling staff is shocking. AVOID!

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01/03/06: As far as BMW dealers go, I cannot really find fault with them. I've had a replacement pair of brake discs and pads (about £220) and an Inspection 2 (about £430) on a 5 Series BMW. The work was done efficiently and to my satisfaction. Yes, an independent would have been cheaper, but these bills, in my opinion, were not excessive.

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04/06/07: Only interested in taking money and they are quite happy to make up work that doesnt need to be done! I have just been told that I need new brake discs and pads when they were only replaced 4 weeks ago at a cost of £600, when I questioned this, they got threatening, the receptionist got abusive I then had 4 large men standing over me, very intimidating!!! When I asked for my car back they told me it wasn't road worthy as my tyres were flat!!!...perfect when they arrived I just think that someone let them down in order to keep the car overnight to "rectify" the brake disc issue!!!

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15/10/08: Car returned for a refix of a problem they fixed three weeks ago, Their work is not gauranteed once the car leaves them, and had to chase our case until they agreed to refix at their cost, As no further payments from us were forthcomming, they were very blunt and rude sulky like spoilt children, just as though we had raided their piggy bank

I will never go back to this so called team, as they have only one motive is to make sure everyone who visits them leaves with a large bill. Untrustworthy!!!

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30/11/09: Avoid like the Plague, Servicing + should have been £325.00 Extras +Extras +Extras Extras +Extras +Exras Extra +Extra +Extras Invoice £1200 bill Included replacement parts that had been replaced by another BMW Dealership only 6 months prior, Brakes, and Air Con top up, car only 3 years old and just out of warranty, refused to give me old parts so I could not complain to H.O. Did not even call to confirm if I agreed with replacement parts.

Barons Hindhead Hindhead 07/01/08: Usually excellent. Excellent Parts Department, friendly and helpful Service Department. They are knowledgeable on the older (E32 and E38) 7-series. They can be expensive but have always done what has been asked of them.
Scotthall Watford Watford Unbelievably bad warranty claim in 2003. Messed up at every opportunity. Took for us to go to Lancaster plc (who own them) to get anywhere with our complaint. Eventually got a free service as compensation (well a stamp in the book at least). Plain incompitent.

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Sales were very good when purchasing the car - having had a Lexus previously the were better.....HOWEVER, the service department are awful - they managed to dent the car door the day before I collected it - and at the first Oil service charged items without asking, didn't fix a fault correctly and had serious attitude when I asked them to go through the invoice (and then didn't stamp the book) - less than helpful when escalated to the service manager - he wouldn't tell who was person in charge overall - very defensive (and patronising)- first time and the last time I'll be using these guys for a service - they could learn alot about "customer service" from people who service my Ford Focus.

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25/04/06: Got charged over £300 for a basic oil service on my 5 series eventhou they quoted me in the region of £150 - £200 over the phone, customer service is poor, they have a attitude and dont give a rats ass once the`ve got your cash, proper cowboys!

Broadoak
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Canterbury, Kent Serviced my E46 tourer here good service even if a little costly collected the car at no cost from over ten miles away. Returned car for broken electric windows and received Brand new 5 tourer with all the toys for the day again no cost windows under warranty. Nice surprise. if not for BMW dealer prices but continue to use them.

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Bought new Mini Copper on 2004 when facelift model was introduced (which they charged us £250 over list price for).

We were never given the option of a disengagable airbag when ordering - which for all other Minis was an option at £30.

When we wanted to disengage passenger airbag to fit child seat we were told it woudl cost £250 each way (total £500) simply to have child seat in front of car OR £650 to retro-fit the £30 option which was now available!

Instead of these ridiculous prcies we opted for the Mini child seat despite the fact that it fitted in the rear (not perfect). This was listed as £180. Whwen my 81/2month pregnat partner went to collect they charged her £280!!!

The cheak of whcih reduced her to tears. AVOID THESE AT ALL COSTS!

BIG MOTORING WORLD
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Maidstone, Kent I HAVE NEVER USED AN INDEPENDENT DEALER. MY (BOUGHT FROM NEW) E36 328I IS NOW 8 YEARS OLD SO JUSTIFYING £450 FOR INSPECTION II FROM A MAIN DEALER DIDN'T MAKE SENSE. I FOUND THESE GUYS AFTER EXTENSIVE SEARCHING. SERVICE WAS FRIENDLY AND STANDARDS SEEM HIGH. NO PROBLEMS SO FAR. I WOULD USE THEM AGAIN.

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24/09/06: Shonky rip off merchants. Poorly prepared E36 (for me) and E46 (for the wife). Both have needed lots spent to get them right. Buy from them at you own peril.

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24/03/07: I originally gave 4 stars. Had the car back again, and now 0 stars. Please don't take your car there for service. They say they use orginal BMW parts on the website... They don't. I had Ball Joints replaced... They failed 2500mls later... I had endless trouble getting them to take resposibility.

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08/05/06: Very wide selection of used BMW's. Friendly service at reasonable prices.

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08/08/07: Purchased a E39, I have has problems from the outset, Please dont use this Garage, the are agressive, blame eveyone apart from themselves, the owner constantly boasts how much he has, very shallow man and company, stay well clear

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29/09/07: enter at your peril,the owner is a complete turkey and rip off merchant.Servicing is carried out by an ex nissan guy and unskilled staff who dont have a clue or the proper diagnostic gear.Bob is a shyster and spends to much time trying to rip his customere off. prices close to bmw and similar crap service. avoid at all costs.Ask to speak to the owner peter waddel only if you want a stand up fight and a tirade of abuse.I will not be returning in this life.

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19/01/08: still at it! They are total wrong un"s. All stock ex bmw auction, and high mileage, if you must,ask to see service records and bills. Most of these cars have had paintwork and no delivery check from their workshop! Manager is a slippery git who wont take a blind bit of notice of any complaints. After a writ from my solicter they gave me my money back, deposit that is. please just say no.

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11/08/08: Please check other sites for reports on these bandits.I am suicidal with my e46,Aaron perks the manager should be outed for the lying toad he is.I have dumped the car with them again and have started legal proccedings.Peter the boss is a madman and a liar.Buy and you will REGRET it.

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28/10/08: Sales people show no interest at all and are rude. Never had my car serviced there, the workshop looks poor.

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09/04/10: don't buy from them any car,they sell only dodgy cars,i bought from them BMW 7 series with 3 mounth warranty and they sell this car with gearbox faulty and they charge me for repair,they pretend to repair my car but they took the money and car is still faulty.I report to managers ARON and JAMES but they complet ignore me,I spoke with owner but same result.They totaly useless and service departament worst in the country.Cowboys.I will put them on the court.They are very nice with you when intend to buy car and ignorants after sale.DIsgusting staff

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09/09/10: Really bad review by an ex-employee. I'm not sure it'd be legal to publish it here.

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30/10/11: Sold me a car with faulty gearbox, damaged CV's, electricals not working, damaged brake discs, suspension damaged.. Owner is rude, abusive! stay away!

Cooper's BMW Banstead
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Tadworth, Banstead, S. London Truely exemplary customer service. Any problems are discussed with you in full, explained and always fixed. Car always comes back spotlessly clean and tidy. Service desk personnel really put in some effort for you.

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27/09/06: Took my o2 525i in with air con problems. Changed low pressure switch, regassed the air con and did multiple diagnostics as I requested. If this had fixed the problem it would have cost me £300, but because it didn't they didn't charge me anything. Cleaned and valeted the car as well.Excellent service and advice. Recommended.

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16/01/07: 528se serviced from new returned several times for overheating problem After 1000 pounds they fitted new radiator. 2000miles later engine seized up because small hose wasn,t renewed and had leaked they want 6275pounds to repair What is the point of useing BMW garage if they dont check the obvious

Clifton Motors
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Reading This garage is run by an Ex BMW main dealer mechanic. Though a one-man band garage, he knows his stuff. The only garage I would trust my car with. Reasonable prices to!

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Serviced and repaired my BMW's for over 10 years no complaints, good prices, good advice. Won't use anyone else.

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Brought our BMW here to try to find an intermittant fault that had crippled the car for a week. Fault had dissapeared and althought he kept the car for two days trating on and off the fault would not reappear. Didn't charge as nothing could be found even though time had been spent checking! Amazing, an honest garage mechanic. We will definately go back here when we next need the car servicing.

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12/04/06: Confirmed Airbag fault and reset light almost as soon as I had driven up (during his lunch time - had rung the night before). Will be repaired this saturday along with MoT. This after had taken same problem in to Coopers the previous Friday lunchtime (admittedly without appointment - light had only just come on); they took over 2hours ("while you wait") to do same thing and charged £45 for the 4minutes (their time sheet) it eventually took!

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15/05/07: Good honest garage. I have had my 523 serviced and repaired there. Also took a look to diagnose some problems and charged nothing to do it. Owner reminds me of Ade Edminson

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12/09/10: Don't open at weekends, so went out of my way to get there for a repair job. No courtesy car (wasn't expecting one) and had to take a day off work

Beforehand, had a good idea what the problem was and so checked that he had the part to repair it that day so I didn't have to take another day off work.

Couldn't ring him, constant answer phone. Didn't ring back until well late in the afternoon, confirmed the problem but said he doesn't carry the part!! Despite confirming he could do it on the day previously.

To top it off, insisted on a genuine BMW part which was almost double the price of an OEM, bullsh1t about OEM parts wasn't fit for purpose and cheeky F*ER said that some people don't realise that these cars are expensive to run.

So went to a local garage instead, fitted OEM part for almost half the price Clifton wanted, fantastic job and NO PROBLEM whatsoever.

Finally, out of curiousity, checked how much a main dealer wanted for the same job - digustingly Clifton charged more, when I would've got a courtesy car and didn't need to take a day off to get there and then being fcking partronised by some grease monkey.

Recommend - no way!

Cubecx North London 29/11/06: Did a fine small bodywork repair on BMW 3 series dented front panel, Car collected and delivered back valeted within 2 days. Very reasonable price. Previously unhappy with level of dealer's prices (Scotthall BMW).
Carrs
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Bury St Edmunds, Suffolk Have had my 9 year old E36 328 serviced there for 5 years now. Staff are friendly abd efficient. On a couple of occasions, I have just popped in with problems which were checked out on the spot. While waiting, they offer a great cup of coffee too !!

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14/02/06: Was initially impressed with the service recieved, but have recently had cause to question their technical ability in the service department. Car had an inspection 2 completed at considerable cost, and also after a radiator replacement a coolant system check and fluid replacement. On neither occasion did they flag up the fact that the car had a stored fault with the thermostat being faulty. I had to find this out from an independant with a snap on fault reader.

These faults should have firstly been reported on the inspection 2 and cleared to see if they re registered, and during the coolant system check the thermostat fault should have been flagged, it appears they have the diagnostic equipment but are either to busy to fully use it or incapable. Not impressed will be back on to service manager for an explanation.

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12/04/06: Absolute Crap. No loaners, no waiting room. A two seater setee. Took it in for some reapirs, and after taking 3 days off work, each day, they said, "Sorry, we ordered the wrong part", or "Sorry, the part didnt come in"...Never any help...And they tried to charge me for warranty work 3 times!! BEWARE of these people at ALL costs!!

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19/02/07: My mini cooper went in for its final service with the warrenty. When it returned I noticed that the head lamp adjuster didnt work, I returned the ca to Carrs they inspected it telling me that both motora had brioke and iI would need to replace both compleate lights at a cost of £4o0. I told them tp just adjust the light beams so thagt they were an mot pass and i would get back to them about ordering them. When i drove the car in the dark. iit turned out that Carrs had dropped the beam to the floor obviusly trying to MAKe me buy the new lights. TO this i took the mini to the volvo garage which services my other cars to adjust the beam back up. not only did they tell me that they were way below the legal limit, they also managed to fix the 'broken' motors , at the cost of just £16 . NEVER TRUST CARRS

Angus Buchanan Workshops Suffolk 25/11/06: Run by rude and obnoxious staff. Quote different prices for parts. Quoted a price for a part with draw the cash and went to buy it and wanted an extra £10!! Overpriced secondhand cars, covered in mould and rust which have clearly been left standing for years. WOULD ADVISE TO ADVOID THESE.
Hartlake Specialist Autos
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Gravesend, Kent Called them on recommendation from another garage when the engine blew in my 1997 328i. They fitted a brand new BMW supplied bottom end all in for about 1,500 as against about 5,000 quoted by BMW main dealer and car has run like a dream since then.

Excellent specialist knowledge and friendly service. Phil Crouch knows his BMWs inside out.

Only reason for 4 stars not 5 is slight complacency when I've given them specific instructions, but no major problems and I've serivced the car with them regularly since the engine replacement.

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I called hartlake for a quote for a Inspection two service on my 318 touring E46. However not only did they want to charge more money but they also tried to get me to pay extra for changing the spark plugs which on this model is part of the inspection 2 service. When asked to clarify this they maintained their position hence the car will now be sericed at Broadoak BMW cheaper and certainly on this account more aware of what is involved in the service.

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phil crouch no longer works there. Took 325i for inspection 2 service was charged £450 without receipt by Angelo (even though i wanted one). Within 5 minutes of leaving & heading back to croydon the car broke down. Angelo recovered car (was 5pm on a friday), i left the car there picked it up 5 days later. The car drove very badly so i took it to Canterbury Autos in Croydon where the problem was a cracked distributor cap and old spark plugs. Spoke to Angelo who stated distributor cap is not included in service and that the plugs were checked. To say i was unimpressed is an understatement. Did use them at their old premises when Phil Crouch worked there and found them then to be excellent with previous services costing £260 (including set of leads), and £200 (both without any receipts). Use Hartlake at your own peril. Angelo is a crook but at least with the internet it is now possible to share this information, & i now know i am one of several customers who have been ripped off.

Phil Crouch

Same as above?

Souh East 01/10/07: I recently needed a rather tricky job - the EWS (immobiliser) needed to be reprogramed with the security code and aligned to the EMS (ECU). Phil came to me because the car was dead, and brought his computer box of tricks. Not only did he do the job for a reasonable price (heaven knows what a main dealer would charge for this) he also run a complete diagnostic and checked the whole thing over. He is very knowledgeable and kean, can't wait to drive over for a few more jobs!!
Bensten Motors
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St Ives, Cambridgeshire Better service than dealers, don't try and rip you off and generally get things right. Highly recommended

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I've had my Z3 looked after by this garage for the last 4 years and cannot recommend them highly enough. Dave the owner is an ex BMW garage employee who decided to set out on his own after seeing what people paid for dealer service. His prices are considerably cheaper and workmanship standards excellent. I believe my car is better off for having been looked after by him.

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28/01/06: have been having my bmw m3 serviced by bensten motors for 4 years and had no major problems, all servicing and other repairs have been carried out to a high standard, all the staff are professional and know the product, prices are of good value comperd to local main dealers, in my opinion i would not go back to the main dealer with any bmw, keep up the good work chaps.

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29/07/06: I agree with the other ratings. Taken my 540 there once so far and pleased with good prices, efficiency, honesty and helpfulness.

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31/10/06: Took my 328i sport there for inpection two and to have look at my clutch, excellent prices, cars runs awesome couldnt reccomend a better place around this area.

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05/11/06: just found them from your web site. have had my 740i serviced and mot good prices and very professional outfit,

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19/12/06: Excellent service, gr8 reception area, garage...wasnt too sure to take my car here but was awesome...turned up Ferrari on the ramps getting checked out and i got a hire car while mine was getting fixed!! highly recommend

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12/03/07: When I bought a 520 my neighbour who is a Nissan Specialist and runs his own car repair workshop recommended Bensten Motors. That was when they opened for business, now they are considerably larger the service is personal, the price is right but most important they know what they are doing. They have since looked after my 535, 730 and 740. My son's 316 and other 3's which he has bought & sold. Now they care for his Audi and my father's Merc. 220D. I recommend all friends to go there immaterial of the make of car. They prove honesty pays.

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16/12/07: Took my '97 E38 735i there to have brakes serviced, they were happy to let me source my own discs and pads to keep costs down. Very friendly service and much cheaper labour rates than local dealer. I will be using them for servicing in the future.

Wood Odiham, Hampshire Completely agree with other comments here about Wood in Odiham, they will invariably add things to a std service that 'need to be done', I have come acros this on every occasion. Car now serviced at Cooper Reading.

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Car cam back from service with handbrake not working properly and black fingerprints all over the rear wheels, handbrake, steering wheel and gearknob.

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08/12/05: Booked in my company E39 535i for a inspection service. Vehicle was returned nice and clean. A week later theres smoke pouring out of the rear wheel. On investigation, found the brake pad was completely worn down as it was rubbing metal to metal.

Had the car towed back and repaired. Not much of an apology for missing it at the inspection, just a large bill for new pads and consequently a pair of new discs.

They dont even bother to stamp the service book.

BMW Battersea

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Battersea/Vauxhall South West London Basically a disaster. I took my 530i in to fix a wheel 'wobble' (shaking to bits actually) when I reached 50+mph. First time in they could find no steering problems and suggested wheel balancing (it's been done three times).

Next spoke to engineer who suggested wheel calipers - booked in for a second time and the problem confirmed. They called to say the car had been repaired, drove it away only to find there was no change in the fault. I have been promised a refund of my 540 (we'll see), but they don't check their work and they seem to be people with off the shelf solutions looking for problems that they can fit them to.

I'm calling J&D to have them look at it instead!

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This outfit is linked to BMW Nine Elms. Expensive, they fail to fix what needs fixing and charge you for things you don't need. When you complain you get arrogance and abuse in response. Keep well away if you can.

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29/07/06: The only reasonable BMW Dealer in London. Courteous service, although telephone communication is slow, and reasonable prices (for a London dealership). For a London dealership, they are doing well!

Far outshines Cooper Croydon (dismissive and arrogant), Whitehouse Bromley (incompetence comes as standard), Hexagon Highgate (we don't wanna know, go away) and Scotthall North London (give us your money- now!).

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13/03/07: Repeatedly found many faults with a 40k 330ci sport, delays and problems every time the car is booked in, expensive. A minor issue with the gear lever was diagnosed as needing a new gearbox, car returned 1st time broke down immediately with (they say) faulty hydraulic cylinder, 2nd time clutch slipping they say it's worn & needs replacing at 40k miles (no trackwork) & no slipping prior to delivery to the garage.....useless...

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22/12/07: Don't even touch them with a barge-pole, they will fleece you and the car will come out with problems!

Murketts BMW
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Huntingdon, Cambridgeshire Bought a 1988 735i which was coming up with Trans Program on computer. They wanted to attach their computer to the car!! Got a lot of reports off but they had no idea what was wrong with the car at all. Looked on bimmer.com who informed me that the Auto gearbox needed servicing. Got this done at a non-bmw garage. No Problems.

My computer also kept changing into German and they still had no idea.

I'm looking for a specialist bmw in this area. If anyone knows of one please place on here.

Also had problems with my electic seats and they were still useless.

If any of you live in Kent then your very lucky to have Hartlake specilaist near you. They are a 5* specialist.

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11/01/06: Always helpful, very pleasent people. Have looked after my 7& 3 with no problems. First class highly recommend

Bartlett Automotive Huntingdon 13/07/11: Got my m5 serviced there had excellent service with good old fashon customer service and advise. These guys know what their talking about. Solved problems on the car that the main dealers were struggling with. recommended
AJ Robertson, Car Surgeon & BMW Specialist 9 Victoria Grove (off 2nd Ave), Hove, East Sussex, BN3 2LJ Reliable, seemingly honest, rapid service. I have had my 2000W 523i serviced there twice now, and can have no complaints. Price has been as quoted on both occasions. Did Oil Service and brake pad change in 90 minutes on last occasion. No credit cards accepted. Miles better than those crooks at Chandlers BMW!

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Took my 530i Sport for a service and was delighted with the outcome. Alan is a very knowledgeable mechanic and I will continue taking my car there. Half the cost of Chandlers and much more professional.

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Very pleased with Inspection II on my T reg 323 cabriolet. Completed service, fitted new discs and pads all round (in preparation for a Nurgurgring weekend), fixed an issue with the hood and some other minor bits of trim all for £750. Polite, knowledgable and professional. Cash or cheque only.

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23/01/06: Pinpointed my rough-running problem very rapidly where others had ummed and ahhed - turned out to be dodgy fuel pump relay. Cheap, knowledgeable friendly and helpful!

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21/02/06: Cannot recommend highly enough. Took my E46 320ci to him for Inspection II service. Was exactly half the price of Chandlers. Chandlers had advised at 28000 miles that it needed new discs and brakes which I did not have done. The car went to A Robertson for service at 48000 miles and the discs will not need replacing for another 3000 miles. Chandlers are a rip off. Mr Robertson is a true tradesmans of the old school. Would have no hesitation in recommending him

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03/03/06: Couple of niggling problems on my 130,000 mile 528i - no speedo, no fuel gauge and few other bits. Done quickly with no surprises - would go again without a doubt

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18/08/06: We DO accept credit cards! Thankyou to our lovely customers who we are delighted to look after to the best of our ability.

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06/09/06: Alan and Martin fitted a replacement engine to my 98' e39 three years ago. Faultless job. Cars been serviced by the surgeon ever since, 130,000miles in 36months that's roughly nine services -again faultless. These guys are the Jedi knights of the BMW mechanic world and half the price of a main dealer! The day Alan Robertson retires I'll hang up my keys!

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20/06/08: I have taken both my old E46 and current E36 there for servicing and have always come away happy. Each time Alan has saved me money by repairing/refurbishing parts rather than fitting new ones.

Good, honest, quick service every time.

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06/09/08: Exceptionally helpful and fully recommended. Identified three areas causing slack in steering (10mm steering wheel movement), which BMW Vines after three complaints and attempts failed to identify. Was able to take it to another BMW Dealer and get steering rack, connecting rods and end bushes replaced under warranty. Alan's analysis and advice was excellent and I will take my car to him when the Warranty expires. Highly recommended

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31/01/09: I have taken my BMW328i for repairs on three occasions, and have been please with the results. Alan lists himself a CAR SURGEON and that is what he is. Prices are fair.

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06/06/09: Recently had work done at other indy but they were too busy to deal with additional request for ball joint on Z3 2.2 on same day. Phoned AJ Robertson who agreed to fit me in at short notice. Very polite, less formal than my prior used bmw indy and generally a very friendly experience. Very much the old school and knowledgeable. Would use again.

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03/03/10: I recently had my 3 year old 550i serviced by Alan and his team. All I can say is that these guys are absolutely brilliant. I reckon my service was over 50% cheaper than with a main dealer and what's more you know you have had an absolute expert complete the work for you. Can't praise them highly enough.

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16/10/10: Used them to change my brakes after a chain left them squeaking and binding. Excellent service, dropped of at 9am and had the car back by 10:30. Good pricing. Will use them again for servicing and repairs. RECOMMENDED.

Suri Motors West London, Ealing Had a gearbox problem which I found out later was related to the coils requiring a replacement.

A device was attached to my computer displaying some numbers, 5mins later I was quoted £1500 to replace my gearbox. Absolutely ridiculous.

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Used before with good results but now seems to have too much work and no time for the customer. Forgets to do things!!!

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15/01/09: Wanted to charge me £650 for a head gasket whereas anotheR more honest mechanic merely changed the spark plugs for a fraction of a price. Avoid! Avoid! Avoid!

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09/03/11: Very bad experience. After spending over a thousand pounds came away with the same problem. I took my car to the makers garage to be told that the problem was a simple one and could be fixed for very little money however, when they saw the work that had been carried out by Suri Motors, they showed me that the work had been done so badly it needed to be redone. I felt sick to the stomach - my advice, do not go anywhere near them.

Alan Cleary Berkshire Kept the car for more than two days, didn't complete the job (excuse, excuse and more excuses), charged a hefty sum. On the plus side reasonably friendly person.
Cooper BMW Wimbledon
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Wimbledon Took my E36 there for oil service two days ago and got great service for a better price than some other garages quoted me. Car was ready by the end of the day. No hassle.

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09/10/06: Phoned to ask about replacing/repairing the pressure sensors on rear tyre. Eventually quoted me over £250 to complete the job. Called same dealershp at Banstead and they quoted me £10 parts and £20 labour to do the same job!!!

Peter Nash Specialist Cars Fareham, Hampshire Excellent service from this independent. Been trading as a family business for years and sell BMW, Merc, Jag etc. Excellent after-sales service, half the labour cost of BMW main dealer and are very helpful. They sell plenty of BMs and they service and repair them - always friendly, polite, knowledgable, and out to keep your custom.
Station Garage Fareham 05/01/08: Independent garage that really know their stuff, very friendly reception (wife of owner) with excellent people skills. My wife feels comfortable & happy with explaining faults & their explanation of how things will be fixed - they explain anything technical in plain English, and you meet the mechanic too. Have used them since being recommended by someone who used to deal in 2nd hand quality cars who always had them fixed & serviced there. Very knowledgeable e.g. had Fiat Ulyssse that was revving, main Fiat dealership did not fix (expensively) - they knew as soon as we went in what the problem was with a valve, citing other engines with the issue as well. Very happy with my 10 year old BMW 323 servicing & fixing over last 4 years (has needed some tlc). Would recommend them as they are old school in that they are knowledgeable & do not just rely on a computer & a apprentice to diagnose the fault as we've found in main dealerships before, friendly approach, honest & effective. Not the cheapest but cheaper than main dealers, pleasant to deal with and effective. We won't go anywhere else.
Debden Road Service Station Saffron Walden (Cambs/Essex) Don't be put off by appearances, these guys really know their BMWs. I've used them for over 10 years and they've always managed to sort me out.
Keystone Performance Cars
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Ringwood, Dorset Nice website but terrible service department. Overpriced parts & labour, erroneously assured me of no damage to bushes while replacing front shocks, failure to detect many faults with car, not very knowledgeable & quite patronising. Would not recommend them to anyone.

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24/01/06: Service reception small but functional.been there a few times the last time to sort out the stalling on my 330 ci coupe.Job done on time.if you expect frills you wont get it but for repairs cheaper than main dealer then you will pay a lot less

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13/12/07: I've switched from Scothall in Southampton to Keystone in recent months and am very suprised by the negative comments about the garage.

I took my wife's E46 330i to check for fault codes as the car ran very rough one morning. Dealer wanted £150 for the 2 minute job stating it took an hour. Keystone were very courteous and checked the car. They were very apologetic that they had to charge me £40 for the work but explained due to cost of the software license they have to recoup the cost somewhere.

Only two weeks ago I took my E39 530i Touring in as I needed a battery and couldn't find one locally. Scothall would have one in 2 days and wanted £100 plus £50 to fit!!!

Keystone maintain a stock of charged batteries and again on my way to work dropped in for the battery. £85 and £15 to fit. Just so happened one of my headlamp bulbs went on the journey in and I was about to fit the spare. "Don't worry sir I'll do that for you - no charge and I do them all the time so will only take a second."

Parking there is awful but other than that for a car out of warranty I really cannot fault them.

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12/02/08: I have been going to Keystone BMW for years. I have bought 2 cars from them. Always friendly, helpful and no rip-off's. Service always honest and excellent. Will not go anywhere else.

Williams Automotive Ferndown, Dorset 26/04/06: Have been servicing my S reg 328i for 3 years and have done great job. I would trust them totally - if Gary says work is required you can be sure it is. Rates are competitive as they have no plate glass showroom or coffee makers. Do not be put off by appearances - they know lots about all German makes and I would recommend this guy to anyone !
Brown Motor Works Grenwich, London Put me e30 c2.5 alpina infor tappet adjustment, bit later got a call from them saying my ecu (alpina chipped) had packed up !!! Always suspicious of this in my opinion THIEVES !!
Hexagon Highgate, London Appalling after-sales. I bought a 535 from them and was disappointed with the number of marks on the paintwork when it arrived. Took MONTHS for them to even take the car back to sort out the issues, and that was after the sales guy swaering at me down the phone and then putting the phone down. The worst customer service I have ever experienced. AVOID LIKE THE PLAGUE!

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I bought a X5 which has had numerous problems. Service department has been terrible, forgetting to fix problems, not ordering parts and providing awful courtesy cars. They even removed fuel and didn’t put it back, they have now offered to refund fuel but can’t fix one problem after 5 attempts. Best avoided.

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Took three weeks to repair/replace back bumber on my mini - kept fobbing me off if and as and when I got to speak to anyone. Returned with the logo missing - cost me £28 to replace. Asked service dept to check out a faulty indicatot light and also a noise in the transmission. they did nothing, said everything was fine - and that took a week!. I took Mini to two other garages, both confirmed the gearbox was bad. One being Ridge Garage whom I highly recommend, the other John Cooper Works near Angmering - promt, efficient and friendly - just a long way to drive.

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13/02/06: ***RUBBISH*** Took my mini to get a few pieces of trim on the outside repaired, and the 2 side repeaters replaced. Service Technician looked at all the parts that were needed and then booked me in for the following Friday.

Took the car down on friday. They phoned me late on Friday afternoon to say the trim under the windscreen couldn't be replaced without replcaing the windscreen, contrary to what the technician told me the week before. They also said I had to pay for it because it wasn't covered under warranty!!

Then was told he's phone me back with a price. No phone call received!! I then called them on Saturday morning. He said he'd lost the file, but he's try and find it and call me back. No phone call received!!!

So i went down to pick my car up, and he said he'd have a price for that work when i got down.

When i arrived and seen the car, realised that the trim behind both doors hadn't been replaced either. When i asked why, he proceeded to tell me that the parts are fine and don't need replacing. So i took him out to the car and showed him they were loose, to which he replied "thats funny, i just checked them this morning and they were fine" BOLLOCKS!!

The service technician who originally checked them and agreed that they needed replacing was on holiday!

Then to he produced me with a bit of paper handwritten by him with £476 on it. "Thats what it'll cost you to replace that piece of trim, plus an extra £180 if we break the windscreen when we take it off."

By this point i just wanted to get out of the place. So i went out to my car, and checked it over. Found that they had curbed one of my white allow wheels. It was obvious this had just happened this morning, becasue the car had been cleaned, and there was fresh white paint dust on the tire.

When i called the service guy back (Hari was his name) to see, he just said "what do you want me to do!"

So i asked him to provide in writing that Hexagon were responsible for the damage. He then got his Duty Manager out to have a look, who was no better. Not once did i receive an appology.

I have yet to receive the phone call back about getting it repaired. I'll give an update if and when i do.

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29/07/06: Awful dealership interaction. Salespeople (to be politically correct) are arrogant and rather curt. I went to enquire about ordering a new M3 Cabriolet (and to part exchange my 330Ci M-Sport Cabriolet), but the staff just let me mill around the showroom for ages, until then lacking the kind of courtesy associated with a prestige brand. Jaguar's dealer service destroys BMW's, the latter having an increasingly awful network of stealers, I mean dealers.

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21/11/07: ABSOLUTELY RIPPED OFF!! I bought a 318cl convertible privately and spent a week negotiating all the thigns that bugged me about the car with the seller, got tall these fixed and even got an inspection from synter coventry, who picked up on a few thigns then the seller got these fixed and a further check done. I took the car to Hexagon for a new key and to check something Syntner had said about a suspension clip (wanted BMW to look at it and not a BMW specialist, being Naive!) The first visit cost me £280 in labour and for the key and they managed to remove two of the side skirts and try and charge me £220 to replace and re-spray them! they then told me that the air temp agauge wasnt working and replaced it at a cost of £75...when i picked up the car the doors woudlnt shut, the interior door panels were hanging off, both of them! I took it back in for them to fix it which cost £100!....and the computer still said that it was broken so they checked and said they ahd onl! y replaced one as didnt realsie it had two temp gauages! and charged me another £75! then the Harmn Kardon speakers wouldn't work and they had damaged them when replacing the door panels. they did replace these free of charge but not what i needed. the preteneded that the battery light had come on when it was in the garage and tried to charge me £700 for a new alternator, then a week later, after i refused said that it might not have been the altrnator after i told them i hadnt seen the light come on since... avoid them like the plague....they will lie and steal from you and yoru car will still not be fixed.

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19/06/09: Stay away from this dealership. Booked the car in for a service. I did not hear back from them for several days and therefore called them to find out why. Long story short, they said since the car was with them for several days, i had to pay storage fees. Spoke to BMW and they did nothing about it. really disgusted with both the dealership and the manufacturer. Unlucky for them, i am in the market for a new car.

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27/08/09: been using hexagon for a while now with all 3 bmws in my family,6series,330 and 550, found the technicians work and diagnostic skills very inconsistant,they had my 550 for 2 weeks fixing a tapping noise, i was informed by a friend to ask the front desk staff for the technician Mark Prentice to only work on my 3 cars,as that is what he asks for and what can i say, the work has been second to none , the cars so far have always come back fixed first time ,, works for me give it a go.

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12/02/10: BLACKMAIL - This has to be the worst experience I have ever had in 20years of driving and having cars serviced. Car goes in for service; under warranty they order a part they didn't have at the time. When my car goes back in, after warranty period has expired but once they had received the part, they quote me over £1,000 to fit. I said don't bother, they said: "unless you pay for the part (£780 - which they ordered under warranty to fix an error they identified under warranty) we will not give you your car back". It was only after threatening to call the police that one day later they relented. I still cannot believe they said this. I have complained to trading standards authority and am still contemplating calling the police.

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16/06/10: This garage and company (Hexagon) franchise working under the BMW brand are real thieves. DO NOT GO TO THEM.

The sales manager (Chris Williams) took my wife and me in a room and threatened us that if we did not pay for work which we had not authorized; he would not return our car and would make us walk home from their showroom. As soon as the sale of our new car was complete the staff became rude, abrupt, arrogant and even lied to their management in front of us about what they had said.

The Sales Manager (Chris Williams) was extremely rude aggressive and arrogant. DO NOT DEAL WITH THESE PEOPLE they are only after making their numbers and couldn’t care less about what you may think about anything after the sale of the car is complete.

When writing to the board of directors we got a letter back from one of the directors (Stephen Potters) saying that we were lying and that his staff were correct in all matters relating to the issues we had.

If by chance you have to go there then please do not deal with either of the below sales people:

Cathy Houshmand Gary Rubert

Both of these sales exec’s are after their bonuses and once the sale is done they don’t want to know....we experienced Gary having disagreements with other customers also and Cathy was just plan old rude once the sale was complete....

Stay away from this place – you will feel very bitter if you do any business with these people.

Hexagon East Finchley, London 24/05/06: Bought an M5, took it back after I noticed the clutch was slipping. They would not change. I took the car to another dealer to test the clutch. They did a safty check and noticed that the car was dangerous. The front left tyre had buldges and slits that where so deep you could see the wire mesh. Trust me....AVOID
Hexagon Kentish Town, London 29/07/06: took my bmw 3 series there , when engine managment light came on, was booked in for diagnostics, not give courtesy car, phoned by service guy, later in the day to say that they were still testing the car and so far the bill was 600 pounds, i told him the car was still under warranty, and he said he just had to tell me this , just in case it was not coverd, had car for 4 weeks, bill of over 3grand, but under warranty, i think these cowboys, just ripped off bmw uk, as they thought i woulndt care, also went through my glovebox , which was locked, and damaged my first aid box under the passenger seat, avoid these cowboys like the plauge , i have reported them to bmw uk, for potential fraud

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18/06/07: Awful service on three occasions (I gave them the benifit of the doubt): unhelpful staff, overpriced, even charged me £15 to screw in a new aerial. Will not go back.

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14/02/09:After an extremely bad exerience with my Mini, please please AVOID LIKE THE PLAGUE!!!!

Particulary if you are a woman. These guys are a bunch of cowboys and extremely expensive. Please ensure that you document all correspondance if you do! BMW UK are not interested, so dont bother to contact them

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01/09/09: Had bodywork done to car - £1800 - scratch to side of car, bonnet dented and wingmirror smashed.

All repaired - but gave car back with a big CRACK in the windscreen. Then denied it was their fault and refused to fix it! - Saying they will "investigate it"?!! Scribbed notes fraudulantly written claiming it was there before i gave it to them. Bulls**t! Would not go back... Do not give them your car..

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06/03/10: Had bad experiences so far with BMW dealerships. No improvement here. Booked in 3 weeks ago. Arrived, not expecting me. Receptionist clearly hungover and unable to see straight. Another femaile receptionist would clearly have rather been somewhere else. They have an oil change offer on from £125............. quoted me £375.00 - couldn't be bothered, obvious scam. Can anyone recomend a good garage to service an E90?

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31/08/10: Absolute cowboys - worse than double glazing agents and plumbers. Took my 3-year old BMW523i for an "SOS System Failure" indication which was blamed on not having a subscription to BMW Assist. Took them a day to do this even though I told them that I never had any subscription for 3 years. Left the car for one full day and nothing was done but the service "advisor" said I owed them £292 which had become free by the time I went to collect the car!!. The next morning same indication appeared again and on calling this "advisor" he said no service had actually been done - no wonder it was FOC!! After a lot of complaining to BMW UK and Hexagon, they agreed to take care of reprogramming the car to avoid this warning indication. No one still knows the reason for it. Took the car back again, at the end of the first day, was told that the whole system - including the internet was down and so the reprogramming couldn't complete. They completed it the second day but am never goi! ng there again. It looks like they drained all the oil in my tank too and perhaps put it into someone else's tank! Have had a similar experience with my older 735i when the gearbox mysteriously failed a day after it had been through an Inspection B! Avoid Hexagon BMW for your life. They are clueless about cars - not even a Skoda would survive with them

SBS Eclipse
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East London, A13 near Dagenham Mechanic used to work for BMW and opened our business. Took recently purchased E46 323 CI convertible for oil service. Brillant service, great price and very pedantic about the car. Also advised about areas that would need looking at within 6 months.

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Brilliant service, very knowledgable mechanic, no time wasted. Knew what fault was instantly. Saved me £400 quoted by another garage

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14/02/06: Stay well away from this garage as it could cost you your life!

Sid, the proprietor, worked on my brother's E39 540i and was supposed to merely change the Fuel Sender unit. Instead he did not put back the seal properely after the job and later my brother noticed half of the fuel he poured in at the pumps had flushed out on to the floor.

On my car he did some work on suspension joints and fitted a front wheel bearing. The suspension top mounts were not fitted properely and after a bill of £1023.00 (which was mostly for labour), I just licked my wounds and kept away.

Have found my new mechanic and could not recommend him highly enough. Without a doubt the best motor mechanic I have ever come accross who charges you very fair prices, J & D Vehicle Repairs.

Hemingstones Garage Suffolk I have taken my last 2 BMW,s here. E34 tourer and 318ti. They only buy , sell and service BMW's. It is run buy BM fanatics for BMW fanatics. Well worth a visit, plus they are cheaper than the local BMW dealer!
Boxer Motor Works Feltham Brilliant. Know what they are talking about and offer good advice and assistance. And they always call before carrying out work that was not agreed at the outset. Labour rates about £55 ph but well worth it to have the job done properly and within time. Recommended.

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Aircon regas on my 528 - Got me ion the next day and did it in 30mins while I waiting. Bill just under £90 bit expensive but aircon now nice and cold!

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19/02/07: Approachable and honest guys, genuinely interested in the best outcome for you and your car. I sent our 1999 e39 540 touring to Boxer motor works 2 weeks ago for an MOT and inspection 2, and to let me know how much it would be to change the auto gearbox oil.

I got a call during the day to say the car had failed on several things (front discs, rear axle carrier bush, and rear axle leading control arm ball joint) and did I want to spend the money on the service, or getting it through the MOT, as it is now starting to look expensive?….

I’d sent the car in two weeks before the MOT expired to give me some breathing space, so asked them to give me the part numbers for what needed replacing and I’d tackle it at home. They gave me some friendly advice on getting the bush out and the part numbers I needed. To cut a longer story short, it failed the retest on brake balance after I fitted the new discs. Boxer helped me diagnose a faulty calliper, putting it on the rollers before retesting for the MOT in-case it failed again. I replaced the calliper and it passed. All the work they pointed out needed doing urgently. Less the cost of parts, an MOT and retest fee, thanks to their honesty I can still afford to keep the service history up. Couldn’t ask for more, highly recommended.

Dave Coles Garage
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Gosport, Hants Iam on my third 5 series car and for the pst 6 years he has been looking after them ,a very clever man when it comes to bmw. would recomend him all the time

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05/06/06: Took my car in for MOT, they found rear brake pipes needed doing, so I got them to change the rear pads at the same time. About a week later heard a clicking noise so I took it back. I thought it was the springs which had come off the handbrake shoes(& suggested that was the problem) but I was told it needed new Rear (handbrake) Shoes & Discs (the handbrake shoes push against the inner rim of the disc), and they would do for £100. I decided to do myself so I bought the parts but on the way back from the parts shop the wheel nuts had not been tightened, the wheel nearly fell off & one of the bolts sheared off!!! (I still have 1 half of it) When I did the job the Shoes & discs were fine & the problem was the springs had come off. Total cost of repair = £10 for 1 spring kit

AVOID LIKE THE PLAUGE - THEIVES

PBM Sport Ditchling - Mid Sussex Seriously helpful and knowledgeable garage, they serviced my father's 840ci, my mother's 323i and my 318i E36 Convertible and 330i E46 touring. Good value, friendly and personal service, something a lot of main dealers could learn much about! Unfortunately I have recently moved away and cannot either find a similar garage or make it down to them each time but my family are continue to be pleased with their service.

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06/06/09: I entrust them to work on my X5 4.4 V8 as well as wifes Z3 2.2. Chris proprietor always polite & all work to date fine. Midday collection of Z3 after requested,(& extra), work done found them too busy to replace a ball joint same day,(so done elsewhere). Like dealers they charge hourly rate for minor fault finding. Busy at times but Firmly Recommended.

G.J.FRAPE Cliftonville Margate Not the cheapest garage around but knows what he is doing (not one of these it might be this and might be that garages) whilst he had my car he done a full inspection free of charge and gave some good advice

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06/05/06: AGREE NOT THE CHEAPEST BUT YOUR CAR IS IN SAFE HANDS I ALWAYS GO BACK THERE AFTHER BEING RIPPED OFF EALSE WHERE

Munich Motors Wokingham These guys are excellent! They take the time to explain things to you, they don't carry out any work without your say so and are very knowledgable. I can highly recommend them as the best cure for a nasty Main Dealer experience!

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29/07/06: I have had my 323 serviced by them for the last three years. Excellent - excellent. If you live in the area, dont go anywhere else. These skilled mechanics who know their onions.

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01/12/06: Serviced my 6 series for the past 5 years and have kept it running through thick and thin - Top Class. Recently bought a 540 with low engine oil pressure. They showed me the sump pan with the oil pump bolts resting in the bottom! Fixed - as always. I cannot recommend them enough for their Knowledge and Honesty which is why they get problem cars (and problem owners unfortunately).

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19/12/06: Great work. My E46 will go no where else. Just go there and read the email on the wall!! Puts main dealers into focus

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26/06/07: Clive knows his stuff - but the receptionist can be pretty abrupt. Ask a question and she goes into defensive mode and can sometimes be plain rude. Quality of work is good though and obviously good value compared to Coopers in Reading!

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16/07/08: Well I have had to give them 0 stars because I just spoke to Trading Standards and have been advised to take them to Court. They tried twice to fix excessive fuel consumption on my 1995 520. £1000 and not fixed. [J&D High Wycombe did it with no fuss for £275 (replaced ECU)]. And what's more they don't respond well if you complain. I know other customers treated as badly too, particularly women. If I win at Court then there will be a queue forming behind me. Make sure you complain quickly and in writing, then check out consumerdirect.gov.uk for help.

Barons of Farnborough Aldershot / Hampshire Had my 528 serviced here a couple of times. Typically I needed 2 weeks notice to book service more if I needed a courtesy car. Expensive and loves to bump up the bill with the little bits such as brake sensors renewal when changed pads/discs even if it was working fine. Small thing but about £10 a corner each time. Semi-friendly people.

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21/06/09: I know a lot has been written about them, but they did come up trumps. My series 2000 735i went in for air con service plus PDC sensor. Unfortunately something with boot locking went awry and ended up with flat battery and call to the RAC. Following day Barons fixed problem and charged battery. There was no extra cost that I was expecting, maybe this is due to having a BMW warranty, I don't know. Car now running superbly, hope it continues! Service assistants very helpful and kept me informed.

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04/12/07: Oh dear! My e38 wouldn't go into reverse gear. Took it to Barons, they kept it for a week to tell me what I already knew. Had to keep phoning them to get any information. Why are they so tardy about keeping in touch? Car returned to me filthy and with leaves left in the wiper areas. Tow eye cover not put back on. It is no surprise that they get such a bad press. And then wanted to charge me £4500 for a new gear box - I, of course declined their generour offer. Not recommended.

Chris Plummer BMW Aldershot / Hampshire 08/11/06: Contacted Chris with a running problem on my 330 BMW.Chris diagnosed the fault straight away for me wich turned out to be a camshaft sensor.He offered to replace the sensor while I waited wich took about 30 mins.I found Chris to be very helpfull and and certainly knows BMW cars.I will be using him again.

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06/06/07: Had a problem with the coolant tank on E46 (316i). Contacted Chris and explained the problem to him. Booked an appointment and got the problem fixed. Highly recommended!!

BMWorx Aylesbury/Stoke Mandeville, Bucks 11/01/06: I have a '94 320i and Russell serviced it at much less thasn BMW would have charged. He does a fantastic job and is an ex BMW mechanic so the man knows what he's doing. He doesn't overcharge or "fix" things that don't need fixing. I can't recommend him enough. He has the patience of a saint when answering my stupid questions too, bless.

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07/02/06: First-rate independent BMW dealer. I had an Inspection 2 service and front brakes pad/disc replacements done by them for half the price of a main dealer. Guys in there were brilliant - they contacted me throughout the day to keep me informed of what work they were doing and showed me the rotten parts of my brakes when I went to pick up my 316i. These guys have built a solid reputation from word of mouth and it's well deserved in my opinion. Not only do they know their onions, but they're friendly, polite and nothing is too much trouble. They even gave the car a quick wash before I collected it. Highly recommended, they will continue to have my business.

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06/10/08: Came recommended by a friend and was blown away by the level of service and cheap price. Oil service on my E38 750il and filters, inc pollen for £173, (labour £50) also provided a thorough report on every problem with the car as i had just purchased it, they even cleaned it. Later diagnosed electrical fault via the phone whilst i was on holiday, turned out to be be new ignition switch at £28 for part. They could have taken me to the cleaners on this had they not been honest people.

BM Workshops Hyde Heath, Bucks 21/09/09: Very good workshop, honest and knowledgeable with competitive pricing. I've had three five series looked after by them with no complaints.
Direct4BMW Tonbridge / Sevenoaks 26/01/06: this garage rip off .the say in pree very cheap when you put car in when bill come out three times more they also say they have 4 car site but its one.
Sovereign Motor Engineers Tonbridge 28/10/08: OK service but a bit on the pricey side.
B & W
Houndslow, London 28/01/06: Excellent - if your BMW needs loving care, then see Jason. The best.

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12/08/08: Dropped my car off to get have some coding done to the LCM as i had some xenons fitted, BMWE said I needed a new module, jason was able to code my existing module saving me ££, excellnat service reallys knows his stuyy and has all the latest coding equipment will be using him again!

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02/02/09: Excellent. Travel from Poole (Dorset) 200 mile round trip, but getting faults fixed, and not ripped off, makes trip well worthwhile. Used a local "specialist" who couldn't sort a running fault on my E36 M3,was facing main dealer prices, luckily Jason at B+W was recommended, and sorted my Vanos, and saved me a fortune. Top man, will always get my custom.

TLC Cranleigh Surrey 15/03/06: This is a fabulous set up. Paul, years of experience on BMWs.He looks after my 540i. Honest reliable, really knows his stuff. Chris good at sourcing and fitting exhausts and tyres and will allow where approriate accept used parts. (Bought a 6k miles catalytic coverter for my son's peugeot, saved a fortune) they fitted did a fantastic job. Really nice guys. KJ of Cranleigh.
Wallaston BMW Northampton 25/03/06: Bunch of crooks. Approved used is a joke. Avoid like the plague.

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14/09/09: 320D under warranty.They think you drive over to them for fun. Had the service light on, went over and they put both keys in their reader. No Fault! I persaded them to have a look, 5 hrs later they ring and say it has a fualt needing parts which they dont have.until pressed do not offer loan car worse service all the new cars I have ever had.

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05/09/10: Used 2008 325i purchased, returned after 2 hours as the whole side had been resprayed badly with masking lines and bits in the paint. Purchased another as replacement and broke down twice in a week. Also have discoverd filler in the door and again awful respray. Awaiting resolution, but once again have rejected the car and want a refund. Used cars and quality is poor.

Autobahn Northampton Northampton 21/01/07: Took my E30 into them with everything in working order, and they replaced an engine. After which, I had to empty 4 litres of water from th boot, replace my central locking, replace speakers, replace window winders, and need to replace SI board.

Do not take your pride of joy to this Garage.

M-Tek Northampton 13/12/09: I've always taken my 328iC there and I will again. Ian, Richard and Joshua are always friendly, always charge a reasonable price and always phone me before they start any work to advise me what's going on. Recommended.
Autobahn Camberwell, South East London 19/09/07: These guys have done a great job of rebuilding the top end of my E36 328i. They are knowledgable, friendly, very experienced and keenly priced. I live 30 miles from them, but will certainly be visiting them for future work.
Hampshire Cars London 26/04/06: Standard of work and efficiency of staff cannot be faulted, but they do tend to have a view that vehicles should be in the same condition they left the factory in, if you're not careful you can pay out an awful lot of money for work that in all honesty could be ignored.
Cook's Ferry Engineering Enfield, London 07/05:06: Excellent, knowledgeable garage. Genuine enthusiasts. Great pricing and 100% honest. They will not 'fix' faults that don't exist. Only place to go for older BMW's as main delaers don't have a clue about anything older than 10 years. Only use OEM parts and the quailty of work (especially bodywork) is excellent. Straight talking no nonsense set-up and can get any part you can think of in a flash.

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13/06/07: This is one of the best and highly recommened garage I found. Only level 2 service at a very reasonable rate. With experience and advice.

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06/08/08: Had a Rear Wheel Bearing replaced on BMW 318i 1994 at 65,000 miles.Agreed for origilal part to be used. Failed after 1500 miles but 14 momths later. BMW agreed to replace it free as under 2 years. Now state did not use original

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23/10/08: Brought my car there on the recommendations of others. Extremely disappointed overall. Remedial work on the cooling system saw the car back for a number of related faults that arose as a result. The practice of leaving keys with the car (!!!) is madness.

MG All Models Centre 164 Liverpool Road London N1 1LA 16/05/06: Total and utter dishonest rip-off, charges £70 (way more than the Goverment Maximum Imposed Fee), very rude, went in to top up clutch fluid and he tried to change my gear-selector cables (quoted over £500), master cylinder and £150 to fit roll-hoops (against £57 at authorised MG garage). Said I could have an fatal accident anytime if didn't change the cables as it happened to "somobody he knew"... Got second (and third) opinion and the car is fine as it is!
Technosport
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Brent Cross, London 08/06/06: An honest, professional and relatively reasonable service. Prompt and polite. I had my windscreen wiper repaired for 50% of the price of a BMW dealer.

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24/09/08: Excellent service - very polite. Fitted an 328i exhaust I sourced myself, and rocker cover gasket to my E36 325i Coupe. Had prompt answers to all my technical questions. £70 per hour labour charge not too bad for London (Dealers is over £100 per hour)

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29/10/09: excellent service, busy garage, that means customers are returning, technosport guys know what they doing, I had to take my car off main BMW dealer, as they did not know to identify the fault on my BMW 750 IL

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24/02/11: Met the boss at Technosport to help adjust the Co2 on my old E24 6 Series and TBH the guy didn't have a clue.

Using the MOT service station's equipment (next door) he tried to adjust the CO2 and said it cant be done - it will need the 'throttle bodies'(?) removed, all parts cleaned, replaced and that might sort it. Cost would be about £300.00. After about 10mins (including revving the engine hard) I think he gave it away when he tried to shut the bonnet by slamming it down.. Never again.

I then went to another garage where a polite mechanic spent a few minutes adjusting the airflow (?) and got it done. The CO2 was set at the right level to pass the MOT. He didn't even charge..

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27/01/12: I took my e46 330i 2 weeks ago to change the rocker cover gasket because oil is leaking. Then he charge me £70/hour (2hours) labour and £30 for the gasket, then I came home, I did check it and the oil is still leaking, so I rang and told him, and returned it and collected it again that evening, he told me he put another gasket, probably the gasket failed even though its new. At first it was not leaking and as soon as I got home it was weaping oil, So I gave it a few day probably it was an old oil. after a few days, I told him and then this is where the bullshit coming out of his mouth, The owner of the garage told me probably the Actual cover might be warp or damage. Then I reason out, that the first time he put the gasket he should have check it before putting another gasket. and if the gasket is alright then it is the actual cover, I should be the one that is really pissed but thats not the case, he's the one that got a temper explaining the thing, he told me it was not a r! ocket science. It is not. Then I decide to get me a rocker cover and a new gasket. I was waiting the whole day for him to call me back. Then I decided to call him the next day, then another bullshit, he told me the rocker cover is not available in the UK at the moment. He is so stupid not knowing before I called him I already know where to get it just incase he over charged me. Im not really confident to return the car to him, and it is really painful experience. So I decided to do a DIY myself, Its really a nagging feeling for me driving a car that is leaking oil. I did my research and how to do it and getting the right torque settings etc. This is a very awful discovery. The oil is leaking because he is so lazy to clean it up properly, you know where the gasket meet the cylinder head, you need to wipe it really clean for the gasket to sit properly. What I have discover, the old gasket is still there on top of the new gasket, that is why not sealing properly. And you know wha! t he did, he didn’t put another gasket, he cut down the rocker cover bolt (srews) a few millimetre to torque it down more for the gasket to seal. It didn’t work because he crush the new gasket because the old one is still there. Now I fixed the problem, and Its not a rocket science. Now not a single drop of oil at all. Im not a mechanic and he is the BMW specialist, will someone blame me for what I did? Not returning the car to him. I told him the whole story, to be fair he told me to exercise the warranty by returning the car. Will you return it after seeing what he did neglect, Imagine if you are not looking while he is fixing the car after an argument. No way Goerge!!! Give me back my money!!!!

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25/02/12: Great service here. George looked after my X5 (2004) and 728i (1997) for several years. His great strength is being able to analyze tricky problems - on a couple of occasions I'd tell him what I thought was wrong, he'd listen politely and then tell me what he thought - and he was always right. He's a great guy to deal with too, honest and straight. Unfortunately, I moved 300 miles away, so don't use Technosport any more

XS Performance London 10/01/07: These guys are excellent and really know their stuff.
Riverbourne Independent BMW Specialist Whyteleafe Surrey 13/10/05: This is a independent garage. They also do servicing much cheaper then the main dealers. I came to this garage for a second opinion and saved myself £250.00 for work that did not need to be done.... beware of main dealers saying you need Unnecessary work doing on your car......always get a second opinion!!!
TWG Automotive Camberley, Surrey 04/07/11: BMW & Mini.Only just opened so one to watch.New fully equipped service workshop. Serious well qulified and experienced small team. Keen prices and excellent service. P.Wright, Farnham. (independent comment)
Millstream
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Gomshall, Surrey. 15/10/05: Family run business established over about 50 years , BMW specialists with that bend over backwards attitude, great value servicing, good for high quality part exchange vehicles.

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30/04/07: Can confirm excellent service. Have had my BMWs serviced there for over 10 years.

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29/05/08: I decided to book my E30 into this garage after seeing the good customer comments on this site. When i arrived at 9:30am they told me no one had recorded the booking but they would take a look at the car. I needed them to find an oil leak and repair it. At 3:30pm they phoned to say the rocker cover was leaking but they couldnt fix it as there was also a fuel leak which meant for health and safety reasons they couldnt carry out any work on the car! I took a day off work and they had done nothing. I wont tell you what i said to them when i picked up the car. After this I managed to find an independant BMW specialist who simply replaced the oil pressure switch which stopped the oil leak. 1. Wrong diagnosis 2. Failed to book me in 3. Didnt carry out any of the work.

Broome Brothers chadwell heath, essex 25/10/05: took my 5 series in with stalling problems.not cheap but superb service and car fantistic ever since.will definitely go back.
ACE Automotive Wisborough Green, West Sussex 30/10/05: Took my 270K mile 1993 525i there for a inspection II service. Very impressed with the level of care and detail. Full report of work carried, and recommended actions, and car was fully cleans both inside and out. All geniune BMW parts used.

Cannot recommend highly enough. IF your not worried about using an independant, and you live in West Sussexm give ACE a call.

Mews Garage London 31/12/05: Take your BMW there. He's very good. QUite expensive but worth the money. If he says to you he can sort it out, HE CAN. His name is Joe. Tell him Alex with the silver BMW recommended him. Since I'm moving to Leeds I see problems finding another reliable mechanic!
Master Garage Braintree, Essex 03/11/05: Independent BMW specialist and I mean specialist!

I came across this garage on the internet,on a BMW forum with very good feedback,My my recently purchased BMW 520 Touring overheated nr Braintree and I was trying to find someone who could be trusted!!.

I phoned the garage and spoke to James himself who insisted they would collect the car as they have their own recovery wagon,as it could do serious damage(I was going to drive it!),It was collected quickly,and I recieved a phonecall with his diagnosis,He had also had a good look over the car to prevent me from spending money on a "horror story"!,Not having owned a BMW before I was concerned at what I thought was high mileage (140,000)James explained he has a courtesy car BMW thats on 267,000 and still runs perfect!

I also asked for a service to be carried out,I was aware that my back box was corroded but not blowing and James advised me that it could carry on for sometime which I thought was very honest,he also spotted that someone had replaced alternator out and not put the bolt back in correctly!.

That tallied up with the fact the previous owner told me he had replaced it himself!!

Car is now fixed and sorted and serviced and they have a coll/del service depending on distance as I am only 20 mins away its free Great!!

When I dropped keys off for them to collect car I saw all manner of equipment in the workshop,James explained to me they have all BMW software/diagnostics etc,and he has been working on BMW's for as long as he can remember!,and from what I have read and experienced I agree.

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18/01/07: Fantastic! Was looking for an alternative to Lind Colchester (who I wouldn’t recommend – the earlier review on this site says it all…). I found Master Garage after reading the earlier review on this site and have been very pleased. They did the Inspection 1 service appreciably cheaper than Lind, checked the aircon (which was fine – Lind had told me it needed servicing – at 120 quid!) and gave the car a thorough going over (the detail on the invoice is exceptional). Spotted and fixed a few other minor problems plus one major (steering rack). They’re now done the rack at, I estimate, 50% of the cost Lind would have charged. James is very helpful and even collected/returned the car. Highly recommended. Feels like a new car!

wymondham motor group wymondham norfolk 7 miles from norwich on A11 07/11/05: honest and trustworthy bmw & merc garage. i thought i had a problem with my 318is and the guy put it over pit an spent 30mins looking at it an told me i was worrying about nothing...no charge! i gave him a tenner for being honest

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02/07/07: Honest, down to earth service and amazing value for money

Autotech
Slough 13/10/05: Took the M3 in for a once over and some. I chose to use Autotech based on forum reports and the above 5 star recommendation.

I was very impressed with the knowledge and approach to the "customer" and they got that right for starters :)

I had only expected to get bushes and such done but they made some important observations and I started to cringe at costs :/, However with minimal labour at an excellent rate and parts provisioning I had everything done, brakes all round, Inspection 1, Full service the lot. All this and I had some change left over :)

I would recommend any Beemer driver take the car here when the needs arise, no matter how far away it may be.

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04/11/09: I could not recommend these guys more highly. Their attention to detail, ability to diagnose and resolve any fault, friendly personalised service and their very competitive rates would be good enough reasons to recommend them to anyone. But what sets these guys apart from all the rest is the fact that they genuinely care about each and every one of their clients. After having my 320d serviced by John for the first time, I not only left a very satisfied customer, but felt that I had made a new friend.

Just to illustrate their unbelievable level of commitment; a year ago I ill advisedly relocated to the Caribbean and took my 320d with me. After I was there for 9 months it experienced a catastrophic failure and I was forced to take it into the local BMW 'authorised dealership' for repairs. To cut a long story short, they were clueless. I was desperate so I called John in the hope that he might be able to advise me. Not only did he order the parts that were requested at no extra cost, but he spoke to the mechanic working on the car to establish exactly what was wrong with it and gave him detailed guidance on how to proceed on a number of occasions.

This above and beyond display of loyalty and commitment is a testament to the character of these gentlemen. I, for one, will be singing their praises until they are literally turning business away!

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22/01/12: Highly recommended. I booked my car in to have the coding done for an ipod retrofit. I cannot fault the service, it was excellent, Jane arranged the booking and was very helpful. All the staff were extremely polite and knowledgable - I will definitely be using this company again.

Minerva Motors Park Roayal, London 04/09/05: If you can get to London, go to MINERVA MOTORS in Park Royal - 0208 965 1414 / 0208 965 3299, ask for Glen and say Jason sent you.

Top notch work at very normal prices, good guy too. Baking oven onsite too, they do amazing bodywork, just had my bonnet and front bumper resprayed. Drives and looks like new now! Cant rate them highly enough.

Martin Wrights Sutton in Ashfield 04/07/06: Had my E39 reovered with the suspension collapsed, very good service throughout very friendly, and very inexpensive had the car serviced and coolent changed and rear airbags, air bag light for less than BMW would do the rear suspension. great
BMBITZ Canvey Island 12/10/06: Many visits now in 2 bifferent bm's. They are friendly and knowlegable and do exactly what's required. Charges are fair and reasonable. Will always use them and recomend them to anyone. It is rare to have complete confidence in a garage but these have my loyalty for as long as they carry on in the same way.
Munich Legends
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East Sussex 31/10/06: Barney is a complete time waster. GAve them my car and they replaced everything other thasn what was required. CHarged me for parts that did not need replacing and then sent me threathning letters for extra money for these parts. AVOID!!!

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27/01/07: Gave these guys my beloved Z1 so they could change a door belt. and gave me the car back with the sill panel hanging off and the inside door handles in bits on the floor.

They've given me the car back with a pool of water in the boot and then insulted my intelligence by claiming "oh, they all do that !" Needless to say, Barney didn't appreciate my response to that old chestnut considering I've left that car out in monsoons before and never has a drop made it into that boot.

Pretty expensive too.

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04/03/10: These guys used to be the top independent dealer in the uk but went through a bad patch mainly due to the old service manager Barney Halse being a major Bulls****er. He's now gone and they are now under new ownership since August 2009 and seem to beback on top again. Great team of guys with real BMW knowledge, and fair pricing. Some pretty cool M power stuff up there too.

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14/11/11: Used them for my old M6 . Superb work, Reasonable cost , Looked after my car , didnt do everything due to being let down by a 3rd party but they kept me informed of the problem , also diagnoised some problems and took time to show and explain what was wrong and what would be needed to rectify. Even gave me a lift to the local station which saved me a cab fare . This Garage is on the UP !

Lind Colchester Colchester 03/10/06: A blight on the marque. They think dolly birds and coffee lounges are enough to compensate for poor quality service department. I want to talk to someone knowledgeable when I take my car in, not a teenage girl and when I get my car back I expect the fault to have been actually rectified - not just told that it is. Will never spend another penny with them again.

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05/02/07: The other commentator sums it up. The focus is on glitzy surroundings with commesurate high prices contrased with a workshop woefully lacking diagnostic and technical ability. A number of the reception and service staff are profoundly annoying and this is a shame as friendliness, competence and professionalism were a characteristic of this organisation when it was Neep of Colchester. Avoid!

Smoothtune Colchester 27/03/10: spot on indi repairers well equipt clean polite accurate friendly really really good

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03/10/10: Sept 2010 - Having just privately bought my first BMW - a 2004 E61 525d - I subsequently had a few concerns including discovery of an oil leak. (can't believe I missed it before buying, oops!) Smoothtune - BMW specialist, took the car in to investigate, plugged in their diagnostics and went through my list of other concerns. After they removed the undertays, I had to take the car away for an engine steam clean & they subsequently diagnosed the leak to an old fouled oil seperator, found 2 failed glow plugs, changed the air & fuel filter and replaced the battery - all for a fair £300. Smoothtune have so far come across as easy to deal with, knowledgable, helpful and honest. It's early days with my relationship with them, but so far, so good!

Stratstone BMW
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Tring 15/08/06: I took my 325 to have the PDC repaired, and i was told that one sensor had blown.they claimed to have fixed it but the next time i reversed it wasnt working and when i took it back to them they said another sensor had stopped working in the 12 or so hours since it left the workshop and that it would cost me another £100 or so to fix , again!!

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08/01/07: took x5 to them as brakes very soft. picked up and was charged 120 for changing brake fluid. inspcted calipers and not even bled. took it back and demanded action. they fitted new master cylinder £280 plus labor. still no improvement. *ankers.

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17/02/07: The Call Centre and the Service Centre seem to be disconnected where the Service Centre argue about what work was logged in to be carried out, and the allocated days. The Call Centre seems to please, while the Service Dept seems to conflict about what is to be carried out, and never seem to try to resolve any issues to please. It has been the same at every service visit.

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03/07/07: Sept 06, took in 330d with 3 injectors not working, 1 day out of warranty! No probs, all sorted fine at BMW's expense.

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01/10/07: Used to be Evans Halshaw in the 90s - were very good from 1995 until 3 years ago. Now all calls to the garage redirected to a call centre - often difficult to get to speak to anyone and they almost never phone back even if promised. Once cancelled a pickup from my house without telling me.

Worst: Car CD player occasionally skips. They wouldn't replace it under warranty without finding the fault (fair enough) but all they did was stick a CD on in the car for 15-20 minutes - an intermittent fault is unlikely to show in that time. No bench tests and after numerous calls to Customer Service in Bracknell finally have persuaded them to leave CD on when doing next service/MOT. If it doesn't play up or they don't hear it above workshop noise I have the choice of having a faulty player or shelling out £600 for a new one (5 series has its own special player, so can't go to the nearest car audio shop). Nice car, awful service. One star rather than none as some of the staff are more helpful than others.

Tring specialist cars Tring 24/10/11: Never ever use. Rip off. £7k of parts replaced and turned out to be a faulty key!
Clifton Auto Repairs Brixton 31/01/07: Quite a small garage, but really good, friendly service and bona fide BMW Specialists. Collected my 1995 520i from my house and carried out an Inspection 2 Service, dealt with a central locking issue and a few other niggles...total cost £356. They itemised everything else and Clifton talked me through the list with no obligation to get work carried out. Even showed me problems on the car and let me know of anything that wasnt critical and could be done next time. Very thorough, and much better service than Nine Elms BMW where I was kept waiting half an hour to talk to someone about a locking wheel nut. Will definitely go back, very honest service.

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06/08/07: Excellent service. Did MOT and Inspection 1 on my E36 323i. Cost was reasonable, and happily (and for no extra charge) talked me through various items on the car which might be problematic in the future...but with no obligation to have them done immediately.

Clear itemised billing, everything agreed in advance. Richard was very polite, good fun and, in short, this lot are everything a garage should be.

Highly recommended.

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15/11/08: Definately a saint of the industry. Cliftons always provide an excellant sevice at a competitive price. Never carry out unauthorised repairs and are always willing to offer first class advice. Would strongly recommend a visit if you require honest and competitive service from a BMW Specialist garage.

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23/03/09: Excellent service..!. No complaints at all. Friendly, informative and went of his way to help. I will be back for sure. Cheers

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25/05/09: It's a slightly shady-looking place but don't be fooled - these guys know their stuff, and they sorted my B10 Alpina V8 out with a new radiator (after I damaged it by launching it off a hump-back bridge - don't ask!) for about £375, fitted and tested. They later helped me when I couldn't work out how to remove the first aid kit, and didn't even charge me "as it was only a 30 second job". Honest, fast (they did the rad work same day) and very knowledgeable. You'd be mad to go anywhere else. If only all garages were like this. I'll be getting my servicing done there from now on.

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16/02/10: I found Clifton via this web page and I hope others do too. They are excellent, expert, honest (they managed to source some parts at less than they had invoiced me and they refunded the difference instead of just keeping it), and will not do unnecessary work. They do not do a loan car but they collected ours and dropped it back, all in the same day, so that was fine. They also do Audi and Mercedes Benz, and probably Porsche - any German cars, I am told. In summary, they are excellent (and thanks to this website for tippping me off about them).

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03/05/11: Highly recommended. Fantastic service, great value and an independent repair garage you can trust. I went to Clifton to get a coil replaced on my BMW 318...it was misfiring and driving only on three cylinders. They fixed it in a day and stayed open late so I could pick it up. They didn't try to shaft me by replacing unnecessary parts - just did what was needed and charged a very competitive rate. Overall, really impressed.

Barkers Motor Works London & Southern England 26/03/09: Genuine expertise here and a high level of service. Deep BMW technical knowledge together with a clear explanation of BMW technical complexities when necessary. Concientious servicing. Fixed faults left by previous people who had serviced the car but phoned me and gained agreement before proceeding. Engine now runs like a dream - replaced a vital air conditioning sensor too. Thoroughly recommended.
Auto Air Con Redditch 16/03/07: After reading all the horror stories about aircon on this site,i can whole heartedly recommend John at "Auto Aircon" Redditch. What he doesn't know about car air con systems isn't worth knowing.I had been ripped off by 2 main agents before he fixed it the same day on my own drive for £85.He also told me that the 2 dealers who just re-filled it without doing a certified leak test were breaking the law,and liable to a fine of up to £30k.He has a workshop,and a mobile service.I have recommended him to loads of people,and all are very pleased with his work.
Autotechnic Gillingham Gillingham 11/10/07: I would not use these people again. Took three days to change a camshaft sensor on my E36 323i Coupe, messed up my alarm and central locking and refused to put it right. Steer well clear.
In-Autos Lingfield 13/07/07: Traditionally a Mercedes specialist; these guys now maintain BMWs also. I took my 328i for an Inspection II and other work, and was very impressed with the speed and care taken. Free courtesy car too.
BMERC North London My first BMW service was due and didnt want to get ripped of at main dealer. Friend of mine recommended Ercan at BMERC and he carried out inspection 1 service for me. Good value at £170 including pollen filter which needed replacing. Car was returned valleted and in tip top condition.

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20/04/09: I went to BMerc after seeing the 5-star rating on this site. I have used them exclusively for all the mechanical and service work on my BMW ever since. Extremely knowledgeable and excellent, friendly service.

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24/11/09: I have used these guys for 2 years on my E36 M3 Evo, they are also helpful, they tell the truth and their prices are very reasonable. They do actually care about the cars. Use them they are worth every penny.

Prestige Performance St. Albans 30/11/07: Used these for 1 service, and 2 repairs,excellent service, freindly reasonable charges, loan cars available free of charge.
Mersh Brothers Lewisham, London 07/12/07: Mersh Bros operated as a MOT centre only, for as long as I can remember (I remeber having my first MOT 12 years ago). Over tha last 2 or 3 years they have opened a garage. The owner, is a BMW E34 535i nut and very knowledgeable. Mainly had services there and a cambelt change. are knowledgeable and at problem diagnosis. I directed my dad there he cam all the way from NE London and was suitably impressed (which is rare for him!). Prices on the good side of average, service excellent. Book 2 weeks in advance they are always busy but will squeeze you in if they can.

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09/12/08: I have used Mersh brothers several times over the last 8 years for servicing on my BMW 5 series (E34 & E28). They do good work at a reasonable price, seem very knowledgable and are always proffesional and courteous. I would not hesitate to recomend them.

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26/05/11: Friendly fa,ily business. They even make you tea while you wait for yr MOT. Good, thorough, prompt service v reasonably priced. And where they don't do the work (eg air con repairs/ tyres) they will only recommend people they know do equally good work. All car repair businesses should be like this. Glad I found them here. Thanks.

Barrett-Lee Suffolk 24/01/08: Having used my BMW dealer for the first 3 years it has been a pleasure to use this independent dealer they have been considerably cheaper with a very high standard workshop and reception area .Why didn't i use them before???
Burridge Motor Works South Coast 07/02/08: Not the cheapest but good value independent BMW specialist based in southampton. Good reputation therefore fairly busy but can fit you in quickly if its an emergency. Have been to them numerous times, paid 320 for an inspection 2 (not cheap but they do a thorough job). Mechanics are friendly, approachable and take the time to explain whats happening. Have had 2 MOT's, new tappets, radiator, starter motor and steering rack and have never been disappointed. Highly reccomended!
Bluebell BMW Wilmslow 08/07/08: Have taken my E36 Evo M3 there from new over 9 years. Always felt that things could have been done cheeper but company paid so I wasn't that bothered. Now the car is older they appear to have lost sight of the fact that it's not worth massive repair bills & would always want to replace rather than repair. Recently suggested I needed a new fly wheel following clutch replacement, the mechanic didn't agree. Also suggested new sonus hub £2,500 another mechanic disagreed? They then cracked my sump tightining the sump plug & wouldn't replace it but welded it up. Don't bother using them if its your own money or your own car cone to think of it. Money appears to be their only motivation. No interest in providing value for money.

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23/08/11: Very poor service. Replaced rear windscreen with new one full of scratches. Took weeks to get back in touch for replacing again. Damaged paintwork when they did (scuffs/scratches). Took THREE attempts to polish the damage out claiming they could not see the damage they missed and were satisfied with the job. Had to take car back several times to prove otherwise. Asked for refund before 1st repair. Said no. Did job 3 times all in and offered refund anyway!

Also both front wheels refurbed same time as screen replaced. O/S/F had bubble due to water under paint. After second refurb of this wheel, came back with large 6 inch scratch caused by knife according to bodyshop director. Offered refund and free 3rd wheel refurb.

Fobbed me off repeatedly and poor standard of work. Won't use Bluebell bodyshop or Sales/Service again. end

Highams Park Motor Co North East London 02/08/08: These guys are great. Honest and very knowledgeable. Won't fix anything that doesn't need fixing but will find any problems that do. Far better than main dealers. Cheaper and more reliable!

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11/04/10: No frills indie. Principals (Stuart and Clive) know their BMW's. Have used them several times now.

Oil and Auto Trans oil service less than £250.00 (E34 540 iA).

Took the car in for "scraping" noise. Air-dam had become loose: fixed for £10.00. Bootlid needed hefty slam to shut: fixed for free.

Turn the car round quickly, with no bull..If you live in NE London/South Essex, I can recommend these guys.

RH BMW / Mini Specialist Oxfordshire 13/09/08: I have a 525d 2002 BMW which was lacking power. I took it to the BMW main dealer, where they advised me that the turbo would need replacing. I got the turbo replaced at another garage and after about a 1000 miles the same problem occured. I then was recommended to Ronni working just outside Oxford who replaced the new damaged turbo and the oil crank breather which was actually the case of the turbos being damaged in the first place.(something apparently the main dealers should have known) Ronni was very efficient he seemed to know his stuff. The job was done in no time at all and the price was very reasonable. The car now runs like new. I would highly recommend him.
BMWorks North Herts & Bucks 04/11/08: A BMW Specialist in Stoke Manderville offering first class service and competitive pricing. Benefits: They are really competant, only charge you for the work your car really needs and they always check before completing work, they charge a reasonable rate, keep all replaced parts to show you why they were changed, take you through the bill in detail and really give you the care & attention that matters.

I wont go anywhere else.

Oh yes, and they have fixed minor faults for free and offer superb advice.

Drawbacks: No sexy waiting area with free coffee. Limited collection & delivery services. (Thats how they keep prices down)

Recommended? Absolutely. Keep up the good work boys. Bye Bye main dealers....

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29/12/10: Have used regularly for service / odds and ends on elderly 530i. Very thorough, reliable and helpful. Wouldn't go anywhere else.

Barker Motor Works Haslemere -Surrey/ Hants/ W Sussex Borders 27/01/09: Run By Richard Barker, ex Barons and BMW GB (tech guru). They were a great help recently when I needed a new rack and a steering angle sensor. Car is again a pleasure to drive. Very close to rail station on london - portsmouth line. highly recommended
Cabot Workshop Leyton,Walthamstow,London 08/07/10: I had slight oil dropping in my 3-series convertibel(02), so took the car to this garage as it stated in their website that they are BMW specialist. They charge me £150 for 3 hour labours(which I thought was reasable) but problem was not resolved. I took the car back in and manager treated it like a new problem and did not acknowledge the fact that it could be the same problem not fixed last time. Mechanic looked at the car again and said that oil dropping is due to some oil still left around engin and its not a new leak from engin. He said that take car for a long drive which will burn all the oil around the engine and there will be no leak. I drove the car 380 miles in one day and guess what leak is still there. These people does not have a clue about BMWs at all so please dont take your BMWs to this garage. Overall its a decent size garage for leyton area but they are wrongly claiming in their website to be BMW specialists.
Ross Motors Edmonton, North London 29/07/10: I had a 1985 316 1.8 for 10 years. They treated it wonderfully. Had clutch problems, they identified it was only a leaking cyclinder, i.e. didn't try to rip me off by replacing the clutch arm. Did a number of other small jobs; replacing wiper motor, transmission fluid etc. Always honest, informative and punctual. Highly recommended.

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